Fitzgerald Chrysler Dodge Jeep RAM Lexington Park

No proof of services rendered on a $1389 Bill My wife dropped her car off at Lexington Park Fitzgerald Dodge Service Department for a tire pressure monitor and engine light on, the service departm My wife dropped her car off at Lexington Park Fitzgerald Dodge Service Department for a tire pressure monitor and engine light on, the service department convinced her she was due for a 113K Service Maintenance pricing at $1389, on October 12th. TPM Light: ***Light was on when my wife started the car and is still on 3 weeks later. Performed service change oil and filter, rotate tire, inspect tires for wear and damage and perform multi-point inspection: ***Oil change alarm is still on. As stated on bill under $112k service: ****State Inspection - Service note written in pen - "no clue why this is here" then in print "declined". Car Radio: ***Fixed twice over the past 4 years and still needs replaced (Service recommends swapping out for an aftermarket stereo to avoid the reoccurring issue of radio going out). There are so many resources out there asking for a recall on this issue. We paid full cost for the service maintenance prior to getting your keys from service. As I know you guys do that because from my standpoint, customers taking the keys and driving off without paying is theft and paying prior to issuing the keys back makes perfect sense to me. My wife and I as customers feel the same when we pay full cost for a service to find out services are not rendered. No proof it has been fixed other than the statement on the bill, I don't expect free service that I didn't pay for, as we don't want to pay for service that we didn't receive. To show appreciation and apologizing for previously changing the battery for a whopping $350 and no proof the $1389 112k service was done, they offer a recall service that is supposed to be brought to the customers attention anyways free of charge they offer as some sort of favor on Fitzgerald's Dealership behalf, which was part of the previous $1389 service maintenance that was "declined" by service department on behalf of my wife. Where do I send my thank you letter, lol. More

This is the second vehicle I've puchased here. Had a wonderful experience. Keyvan was my saleman. He answered all my questions. I was financed within minutes. Steve had me sign my finance papers. I Had a wonderful experience. Keyvan was my saleman. He answered all my questions. I was financed within minutes. Steve had me sign my finance papers. I was on the road within an hour. These guys know their stuff. Im very pleased. More

Wrangler Jeep Had such a great experience at Fitzgerald! They were willing to stay late to close the deal, gave a great offer on my trade in, and made it possible f Had such a great experience at Fitzgerald! They were willing to stay late to close the deal, gave a great offer on my trade in, and made it possible for me to buy the jeep I have always wanted. Everyone here was more than helpful. More

Two Trucks and Two SUVs, They Come Through This is my second Ram purchase and along with two SUVs, and I have been happy with the prices in and out. They've dug the perfect truck out of who kn This is my second Ram purchase and along with two SUVs, and I have been happy with the prices in and out. They've dug the perfect truck out of who knows where twice now. More

The best car buying experience ever! This was the best car buying experience I've ever received. The people of this dealership were very personable and really made you feel welcomed & co This was the best car buying experience I've ever received. The people of this dealership were very personable and really made you feel welcomed & comfortable. I will recommend them to anyone looking for a vehicle. More

Superior customer service! After narrowing my interest down to four SUVs I went to the Lexington Park FitzMall where Bobby Rajkowski assisted me. I test drove two Jeep models & After narrowing my interest down to four SUVs I went to the Lexington Park FitzMall where Bobby Rajkowski assisted me. I test drove two Jeep models & told him I was going to two more dealerships to test drive other vehicles. He did not try to pressure me into the vehicles I test drove, which I appreciated very much! My experiences with other sales consultants turned my stomach listening to their lies & inability to be professional! I emailed Bobby that night and told him I found a Jeep online that I was interested in. Bobby responded later that he found the vehicle with the exception of the interior option. I test drove it & both Bobby & the GM, Kenny Cresswell, searched until they found my exact specifications, which I purchased; however, it wasn’t going to arrive until Bobby was on vacation. When I arrived to pick up my Jeep Cherokee Latitude Plus, the GM & Amii Ridgell (another sales consultant) treated me like I was the best person they had ever met - and I had already made my purchase. Most sales consultants & GMs stop the “royalty treatment” after you sign on the dotted line, but NOT the staff at Lexington Park FitzMall!!! When Bobby returned from vacation he called to ask if I needed anything or had any questions about the car!!! Every single person I worked with was AMAZING!!!! If you are looking to purchase a vehicle I would highly recommend you request Bobby Rajkowski!!!! If Bobby is unavailable, ask for Amii. You will NOT be disappointed or harassed! You will receive friendly, honest, assistance with the utmost respect!!!!!!!! More

Great Experience We found the RAM 1500 on line and called the dealership. After speaking with Keyvan, I knew we had to make the trip to see the vehicle although it wa We found the RAM 1500 on line and called the dealership. After speaking with Keyvan, I knew we had to make the trip to see the vehicle although it was over an hour commute. The vehicle was clean and the test drive confirmed that we needed to make the purchase. This was a painless experience and the customer service was great from the initial phone call to the closing documents. The Fitz way is the best way. More

Haggle free, friendly and thorough! This is the second vehicle I have purchased at this dealership. The experience was haggle free NO PRESSURE selling! Keyvan Aarabi and DeWayne Dicken This is the second vehicle I have purchased at this dealership. The experience was haggle free NO PRESSURE selling! Keyvan Aarabi and DeWayne Dickens here extremely friendly, knowledgeable and answered EVERY question I asked thoroughly! Met my budget, honest and upfront! More

Jeep Wrangler Sahara It took the entire holiday weekend and unlimited patience from Keyvan, but he managed to match my wife and I with our perfect Jeep. We test drove coun It took the entire holiday weekend and unlimited patience from Keyvan, but he managed to match my wife and I with our perfect Jeep. We test drove countless Jeeps and compared all of them side by side. On the final day, we found a completely different Jeep from all of the others that we had been considering. Keyvan, Kenny, and DeWayne made sure that we went home happy on the final day. More

Positive buying experience Very positive purchasing experience at Fitzgerald in Lexington Park, MD. Keyvan was attentive, keen to help and not pushy with an unnecessary sales pi Very positive purchasing experience at Fitzgerald in Lexington Park, MD. Keyvan was attentive, keen to help and not pushy with an unnecessary sales pitch. It was a smooth buying process and was executed in a timely fashion. More