Fitzgerald Chrysler Dodge Jeep RAM Hagerstown - Service Center

Whitney is the absolute best! Very detailed and makes the process so easy! She’s patient, listens and explains everything very effectively! Very detailed and makes the process so easy! She’s patient, listens and explains everything very effectively! More

We had a problem with our psi tire inflation screen notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened again.Thank you John.We will definitely bring all of our vehicles to Fitzgerald in the future and if we need a new vehicle we will definitely come to Fitzgerald.E.Lorraine Eccard More

After being towed in, crew drove over an hour to get us an emergency part. Got us back on our 6+ hour way. THANK YOU an emergency part. Got us back on our 6+ hour way. THANK YOU More

extremely bad experience Every time I turned around my repair cost kept going up wound up costing me over $10,000 having to have a new motor replaced. after they got my truck Every time I turned around my repair cost kept going up wound up costing me over $10,000 having to have a new motor replaced. after they got my truck in to do the repairs it seems like I disappeared they would not return my phone calls would not keep me informed on when my truck was going to be done and I will never ever buy or have another vehicle repaired at this dealership. More

service dept I bought a new car from this dealership. The dealership never put the SD card in. I had to wait 2 weeks to get a new card and it didn't work. I ha I bought a new car from this dealership. The dealership never put the SD card in. I had to wait 2 weeks to get a new card and it didn't work. I have taken it back two times and said they would order a new card and it would take a week. It's been over a month and I am still waiting. I won't buy a car from this dealership again! More

If you didnt buy from them, dont go to them Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. It took them 3 days to "look" at it, and tell me the problem was associated with my bumper and they wouldn't do warranty work on it. They also informed Chrysler that it was modified and that I was at fault for the transmission overheating, which wasn't even the problem I took it to them for, it had no 2nd through 5th, the temp was fine. Their transmission tech, who I never even got to speak to, said it was the bumper that caused it. I asked the rep, basically you are telling me that even though I bought it from Jeep like this, you wont cover it, and he said yes. I walked on their lot and took a picture of their jeep they were selling, "modified" and the bumper is almost identical. Awesome, so, I was forced to pay the tow bill from Hagerstown to Aberdeen since they wouldn't work on it and told Chrysler it was my fault and shouldn't be covered. In the end, the other dealer made a lot of money, kept a customer, and it was still covered under warranty by Chrysler. I will never take my Jeep to Hoffman. More

Hoffman Chrysler of Hagerstown Md I rate it a minus 5 I took my 2005 dodge ram truck in July of this year 2015, My truck was brought in for a recall and it was towed in because the rear end failed and th I took my 2005 dodge ram truck in July of this year 2015, My truck was brought in for a recall and it was towed in because the rear end failed and the dri shaft fell out going down the road. I was told that it would take a few weeks for the parts to come in. I waited an additional two weeks and still no parts. It is now one month and two weeks and still no parts, I tried several times over this period to get a loaner car and they refused to assist. Hoffman stated they were not !!! obligated to provide one, I made several calls to Chrysler for assistance. No help from Hoffman !!! Now after a month and a half they agreed to give me a loaner car. I also told Chrysler that Hoffman Chrysler of hagerstown has very rude people that work in the service department. This dealership does not know what customer service is or how to treat people. I personally think they should lose all their car and truck dealership. Of course its all about the money and not about you. They only sell cars and trucks not customer service if you want that you might as well try to win the lottery because your odds would better. Submitted by Larry Myers More