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Fitzgerald Chrysler Dodge Jeep RAM Hagerstown - Service Center

Hagerstown, MD

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9 Reviews

9 Reviews of Fitzgerald Chrysler Dodge Jeep RAM Hagerstown - Service Center

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November 20, 2024

Whitney is the absolute best! Very detailed and makes the process so easy! She’s patient, listens and explains everything very effectively! More

by Jordanlau89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Weller
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2023

We had a problem with our psi tire inflation screen notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Louro
August 01, 2021

After being towed in, crew drove over an hour to get us an emergency part. Got us back on our 6+ hour way. THANK YOU More

by mj9townsend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
July 19, 2019

extremely bad experience Every time I turned around my repair cost kept going up wound up costing me over $10,000 having to have a new motor replaced. after they got my truck More

by lemonRAMTruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
orlando
April 22, 2019

service dept I bought a new car from this dealership. The dealership never put the SD card in. I had to wait 2 weeks to get a new card and it didn't work. I ha More

by UnhappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
king
March 13, 2018

Another excellent service experience For my Challenger Scat Pack, I had purchased the well-priced four oil change package. I went back for number two on the package, pulled in the service More

by 71charger_fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the names
Mar 28, 2018 -

Fitzgerald Chrysler Dodge Jeep RAM Hagerstown responded

Thank you so much for your feedback it is greatly appreciated!

October 21, 2016

If you didnt buy from them, dont go to them Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. More

by fldair
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kelley
December 14, 2015

horrible customer service This dealership is horrible after bending me over for 778.00 dollars my car was wrecked by one of the mechanics and they had the nerve to say that it' More

by madcustomer33
Recommend Dealer
No
Employees Worked With
Mark harne,Gail Russell,Danny wang
Feb 19, 2016 -

Fitzgerald Chrysler Dodge Jeep RAM Hagerstown responded

While we do have a policy that any damage while on the lot is not the dealers responsibility the car was picked up and signed off on that there was no damage. The damage was then reported to us 24 hours after it had been picked up. Knowing this we still offered to have the vehicle looked at by the management team and our body shop and it was never brought back in.

September 04, 2015

Hoffman Chrysler of Hagerstown Md I rate it a minus 5 I took my 2005 dodge ram truck in July of this year 2015, My truck was brought in for a recall and it was towed in because the rear end failed and th More

by larr
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager