Fitzgerald Chrysler Dodge Jeep RAM Hagerstown

I rarely write reviews. However, the team at Fitzgerald Chrysler Dodge Jeep RAM Hagerstown are without doubt, worthy of said review and praise ten fold. When I arrived, I wa However, the team at Fitzgerald Chrysler Dodge Jeep RAM Hagerstown are without doubt, worthy of said review and praise ten fold. When I arrived, I was interested in a 2019 Honda Civic Hatchback EX they had here. I took the hour drive from Ellicott City to look at the car. I admit, I am a numbers and logic person. So before I arrived, I took the time to run my own numbers to figure out my limits and what I can afford. Upon arriving, I was able to find the Civic. I then was greeted by one of the staff members whom had a great smile on her face and welcomed me in. Later on, I would meet Bradley McKenzie, whom took over the rest of the process. The entire experience with Bradley was nothing short of perfect. I was able to provide the needs and wants for the Civic and my own numbers, and Bradley went to work and did everything he could to make it happen. Bradley was kind, took my priorities and made them his priorities and was communicative from the start to the end. He went above to make sure all my questions and concerns were taken care of, and did it all with a smile. From the test drive to the nitty gritty of the numbers with Thomas and the finance department, and even meeting the Sales Manager himself, everyone was kind, honest, and had integrity. At no point did I feel like I was in a dealership looking to swindle me or wear me down to exhaustion with random numbers that didn't matter. Even with Mitch, one of the finance managers whom dealt with the final paperwork, I was able to ask questions and not only get answers, but be asked questions to ensure I understood the answer he gave me. If you are looking for a new or used car, and want to be treated with respect, kindness and be around a team whom put integrity and the customer first, look no further than Fitzgerald Chrysler Dodge Jeep RAM Hagerstown. And make sure to ask for Bradley, he is a diamond in the rough who works for the customer, a true testament to the culture and expectation management has here for making the customer first above all. I am now the proud owner of this Honda Civic, and I could not be happier with the service and final outcome. Make your next stop Fitzgerald Chrysler Dodge Jeep RAM Hagerstown, you will not regret it. Should I ever need another vehicle, I know where I will be going. They have a customer for life. More

This is one of the best dealerships in the area. Went into the dealership to purchase up a new daily driver and was helped by Joseph. He made the entire process strait forward and easy. I would defi Went into the dealership to purchase up a new daily driver and was helped by Joseph. He made the entire process strait forward and easy. I would definitely recommend this dealership and salesman. They were professional throughout the transaction and are probably some of the nicest people you will come across. More

We had a problem with our psi tire inflation screen notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened again.Thank you John.We will definitely bring all of our vehicles to Fitzgerald in the future and if we need a new vehicle we will definitely come to Fitzgerald.E.Lorraine Eccard More

Guaranteed loaner for life is a complete lie . We paid for what? Can't even get car fixed unless we have a loaner. People do have to work so buyer beware of the lies before buying. We paid for what? Can't even get car fixed unless we have a loaner. People do have to work so buyer beware of the lies before buying. More

Sales team brought in a car from another one of their locations instead of having to drive 2 hours! Was very pleased with everything that was done to make me a satisfied customer! Will return again for locations instead of having to drive 2 hours! Was very pleased with everything that was done to make me a satisfied customer! Will return again for future purchases! More

Ordered my new TRX through them. Kept me updated through the whole process and made the buying process simple. Will definitely recommend Kept me updated through the whole process and made the buying process simple. Will definitely recommend More

This dealership has a wide assortment of vehicles priced correctly for today’s market. The ease of using their online system for looking for vehicles makes dealing with this dealership even better. When loo correctly for today’s market. The ease of using their online system for looking for vehicles makes dealing with this dealership even better. When looking for a new vehicle, Jamin has been our salesman to go to for years now. More

I sent an email asking specific questions about a vehicle they had for sale. I got back a general computer generated email with no results. I bought a vehicle online somewhere else. Thanks Fitzgerald!!!! they had for sale. I got back a general computer generated email with no results. I bought a vehicle online somewhere else. Thanks Fitzgerald!!!! More

After being towed in, crew drove over an hour to get us an emergency part. Got us back on our 6+ hour way. THANK YOU an emergency part. Got us back on our 6+ hour way. THANK YOU More

Let’s just say I won’t be calling them again but thanks I called for information on a particular vehicle and by the time they responded after I had said I was interested the vehicle was sold I called for information on a particular vehicle and by the time they responded after I had said I was interested the vehicle was sold More