Fitzgerald Auto Mall - Service Center

On August 7th, my family and I were on our way to vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not a vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not accelerate and had to pull off at a gas station. I called Fitzgerald and spoke to Tom in service for Chevrolet, he sent over a countesy van to pick us up so I could get a rental car until they could figure out what was wrong with my car. He also gave me the road side assistance number to call for a tow. We were able to get a car quickly and went to breakfast while the mechanic looked at my car. The tow was only about 45 minutes, which was great timing. We went back to Fitzgerald around 10:30 to wait to see what was wrong with my new car. At 11:00 Tom said it was the fuel injector and they had to send someone to get a part from Baltimore. We did not want to wait around and asked for a large enough rental vehicle, since my Traverse was piled high with beach stuff for a week's vacation. He said he would check, but didn't think the rental at Fitzgerald had anything big enough. Sure enough they did not, as we were talking the rental car place suggested talking to Lester the service manager to see what he could do for us. He called Enterprise and they had a van for us so we could get on the road to our vacation. He drove me to Enterprise and we were on the road by 12:30. Lester's friendliness and dedication to me as the customer was superb. He showed me that he cared about me and my family and the predictament we were in and went out of his way to make it a more satisfying day for us. I think Lester went above and beyond to meet my needs and he should be commended for doing so. If you would like to contact me feel free at 301-514-3665. More

Service was ok, but they were unable to solve a check engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want. Also, the prices are always atrocious at the dealerships, because that's where they make their money. More

I've never had any problem getting good service at Fitzgerald. They are always finding ways improve the customer experience. I've worked with almost every service rep but Mary Ann is the best. Not onl Fitzgerald. They are always finding ways improve the customer experience. I've worked with almost every service rep but Mary Ann is the best. Not only does she do a great job but she'll go out of way to make sure the fine details are taken care of. She is very sweet and full of smiles. I always thought dealerships were very corporate and overpriced but Fitzgerald feels more like a extended family that is willing to take care of all your needs from start to finish. More

I bought a used sebring convertible I have only put 4,000 miles on the car and in fact had only driven the car for 3 months, since I bought it at the end of the summer last year. The CD player never worked miles on the car and in fact had only driven the car for 3 months, since I bought it at the end of the summer last year. The CD player never worked and recently the check engine light came on. When I took in the car for service I was told I had to pay $260.00 or a purge selluliod. I am not happy about this at all I have bought 2 cars from fitzgerald one new, one used.....Considering I had only put a few miles on the car and had only had it for 5 months I was very disapointed with the service I recieved. I for one would not reccommed buying a used car from fitzgerald they obviously do not stand behind the used cars they sell. When I asked about the warranty this of course was not covered........convieniently enough, and although this may seem like a small charge, since I am still paying for the car it really ticks me off! DO NOT BUY ANYTHING USED FROM FITZGERALD AUTO MALLS!!! More