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62 Reviews of Fitzgerald Auto Mall - Service Center
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July 26, 2013
I want to commend the extra effort put forth by service agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure tha agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure that costs were kept under control and he even contacted the local Mazda technical rep who provided a new tranfer case at no charge. Kyle put in extra effort to ensure that ALL of this work was done right. Replacing a transmission and a transfer case is non trivial service and I appreciate his dedication to make sure things were done the right way. Also, Keith found some additional issues and got them fixed like a nail in a tire and burned out bulb. I want to thank his dedication and exceptional customer service. Both Keith and Kyle escorted me to my vehicle and they gave me a warm send off. We have purchased our last three vehicles at Fiztgerald (2002 Mazda 626, 2007 CX9, 2011 Chevy Malibu) and you can be sure that our next car will be purchased there too. We appreciate the great customer service!! Regards, Tom W. More
by tomw927
Employees Worked With
Keith Jones, Technician Kyle T., Keith Jones
Helpful July 01, 2013
I am amazed at the quality of work, friendliness, and individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! More
by Sterlingcwma
Employees Worked With
Keith Jones, Import Service Department, Keith Jones
June 28, 2013
Super friendly!! He called my when my car was ready. I also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! More
by JPOTT
Employees Worked With
Keith Jones, Keith Jones
June 27, 2013
Jana was professional. She called with updates on the status of the repair. She listened and made sure I was satisfied with the results. Thank you. status of the repair. She listened and made sure I was satisfied with the results. Thank you. More
by pm4321
Employees Worked With
Jana Lambert
March 19, 2013
I have a 2012 VW Sportwagen that is under warranty still. The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said th The check engine light came on and twice I tried to schedule an appointment to have it looked at. I wanted to bring it in on a Sat but they said they wouldn't run check engine light diagnostics on Saturdays. He said I could bring it into the shop but wouldn't guarantee me anything. So I decided I would call in during the week and schedule an appointment. If I bring it in during the week I would need a loaner to get to work. They told me because I didn't buy my car there; they wouldn't provide me a loaner car so i can get to work. These people are not very accommodating and I knew there was a reason I didn't buy my car from them to begin with. More
by 0323
Employees Worked With
VW Service Dept
July 15, 2012
I've purchased cars from this dealer in the past and the experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my car and within minutes they had me in a loaner and on my way. The diagnostic and repair of a bad radiator took 24 hours. When I returned to the service center I was processed and on my way within 5 minutes. Again, everyone was very polite and professional. When I walked up to the car, I noticed that it was washed and detailed very thoroughly. The person who did it knew how to wash a car because there were no swirls or scratches in the paint. I opened the hood to inspect the cleanliness of the repair. The tech did a fantastic job on the replacement and the engine compartment was spotless. Given how messy of a job changing out a radiator is, this is a welcome surprise. I fully expected to have to clean out the engine bay on my own. I've been to other dealerships in my area and by far this dealer has done the best overall job. I will certainly go back in the future for service and purchases. More
by Flapper1965
Employees Worked With
Chuck - Service Manager
December 11, 2010
I've been going to Fitzgerald in Frederick to have my Chevy, Volkswagen, Mazda, and Acura serviced for well over a decade now. The service is consistently A+: professional, courteous, reliable, thorough, Chevy, Volkswagen, Mazda, and Acura serviced for well over a decade now. The service is consistently A+: professional, courteous, reliable, thorough, honest, top-notch repairs, fair price. And they always manage to come up with a loaner car so I can be on my way while my vehicle is being serviced. Sales is great too. Dealers for miles around struggle to match Fitzgerald's price and quality, used or new. Bought my Volkswagen (new) and my Acura (used) there; two of the best deals I've ever gotten. More
by jfraymond
Employees Worked With
Mary Ann Long (Service), Kelly (loaner cars), Dave the Mechanic
August 15, 2010
On August 7th, my family and I were on our way to vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not a vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not accelerate and had to pull off at a gas station. I called Fitzgerald and spoke to Tom in service for Chevrolet, he sent over a countesy van to pick us up so I could get a rental car until they could figure out what was wrong with my car. He also gave me the road side assistance number to call for a tow. We were able to get a car quickly and went to breakfast while the mechanic looked at my car. The tow was only about 45 minutes, which was great timing. We went back to Fitzgerald around 10:30 to wait to see what was wrong with my new car. At 11:00 Tom said it was the fuel injector and they had to send someone to get a part from Baltimore. We did not want to wait around and asked for a large enough rental vehicle, since my Traverse was piled high with beach stuff for a week's vacation. He said he would check, but didn't think the rental at Fitzgerald had anything big enough. Sure enough they did not, as we were talking the rental car place suggested talking to Lester the service manager to see what he could do for us. He called Enterprise and they had a van for us so we could get on the road to our vacation. He drove me to Enterprise and we were on the road by 12:30. Lester's friendliness and dedication to me as the customer was superb. He showed me that he cared about me and my family and the predictament we were in and went out of his way to make it a more satisfying day for us. I think Lester went above and beyond to meet my needs and he should be commended for doing so. If you would like to contact me feel free at 301-514-3665. More
by ellisb
Employees Worked With
LESTER, SERVICE MANAGER
February 26, 2010
Service was ok, but they were unable to solve a check engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want. Also, the prices are always atrocious at the dealerships, because that's where they make their money. More
by Athomas130
Employees Worked With
Unknown
