Fitzgerald Auto Mall - Service Center

Service for my Chevy Tahoe I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with Fittzgerald Auto Mall in Frederick. EVERY person I have ever dealt with at this location is extremely professional and courteous. In the service department, I've worked with Seth Dawson several times and most recently, Kevin Bull. I would give 6 or more stars if I could! More

Dropping off my Cadillac for a repair!!!! Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handl Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handling my few issues with my 2015 Cadillac Escalade,,, Seth and Chuck have been nothing but professional and courteous every step of the way through a very trying time. Their professionalism on handling these minor issues, have been second to none…Their service department alone would be the reason that I would buy a car again from Fitzgerald auto Mall... When you talk about white glove service, their entire team performs at The highest level. Everything from your car being cleaned to perfection , them holding the door...etc... Sylvia Westerlund the Customer Relations Manager, have been an incredible pleasure to work with over the last year and a half. I would give them the highest marks for customer service,and highly recommend them , to anybody looking to purchase a vehicle, or having their car serviced. Again, I want to personally thank, Seth, Chuck, Sylvia, And Tim . for all their hard work, and help that they have provided. Sincerely, John McAleer More

The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer. More

Work done quickly, reasonably and right. My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intellig My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intelligently about with him. He worked hard to get all the discounts available on the repair (since it was a pricey one) and actually came in under the estimate. Car was cleaned up nicely and was ready earlier than I expected. More

Caddy service Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. F Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. Free loaner. More

Honest Service Fitzgerald auto mall in Frederick is a wonderful dealership. From sales to service, the whole nine yards! In today's world honest dealers and auto s Fitzgerald auto mall in Frederick is a wonderful dealership. From sales to service, the whole nine yards! In today's world honest dealers and auto service centers are a rare find. Fitzgerald is that and more! They were very responsive and kept me posted during the entire repair. Thanks! Keith Long More

I have taken many vehicles to Kevin, and he is always friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learne friendly, upbeat, and treats me well. In 7 dealings with Kevin, I have yet to walk away feeling taken advantage of, or ripped off. Kevin has learned me by name, knows my vehicles without needing his computer, and is excellent in communications. He often gets me a better price than originally quoted, and doesn't pressure me into repairs that can wait because I cannot afford them. Kevin, if you read this, thank you. - KM More

I have used Fitzgerald Cadillac on several different occasions and have found them to be first rate! The people are friendly and helpful and my car has always been ready when promised. I find myself rec occasions and have found them to be first rate! The people are friendly and helpful and my car has always been ready when promised. I find myself recommending Fitzgerald to my friends all the time, heck I even get a free bottle of water every time I am there! More

I was greated promptly by Charles (before I could even turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and t turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and the paperwork took less than 5 minutes. Although my scheduled appointment indicated I would wait for the service to be performed, I asked for a shuttle to work and Charles immediately arranged the service and I was on my way and back to work in no time at all. More