Fitzgerald Auto Mall - Service Center

Consistency Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expe Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expensive way to correct any problem and get me back on the road. More

Straightforward and knowledgeable ! Kyle was courteous and knowledgeable about my concerns. The problems with my Volkswagen GT were addressed and Kyle took the time to explain the issue Kyle was courteous and knowledgeable about my concerns. The problems with my Volkswagen GT were addressed and Kyle took the time to explain the issue at hand. The service & repairs were speedy and reasonable. I'm very pleased with the service department! More

Experience with service dept. I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I came in Tom Dawson helped me. He was very professional and courteous as well. More

Fitzgerald auto mall frederick Maryland. The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy day. More

Excellent job always very professional Thank you so much for the great service you provided. Chuck always makes sure my suburban gets excellent service. I will be coming back for my schedul Thank you so much for the great service you provided. Chuck always makes sure my suburban gets excellent service. I will be coming back for my scheduled maintenance service. Thanks again More

Outstanding Service, Integrity, Professionalism Kevin Bull has been my service manager for two vehicles for the past six years. He is knowledgeable and professional and has always dealt with me fa Kevin Bull has been my service manager for two vehicles for the past six years. He is knowledgeable and professional and has always dealt with me fairly and honestly. The service team's ability to accurately diagnose and repair problems has saved me time, money and headache. Recently I had transmission failure in another state and had the vehicle towed to a nearby dealer, who immediately wanted to do a very expensive major repair. I wisely called Kevin who told me he felt the repair, if needed, was overpriced, and offered to have my vehicle towed to Fitzgerald. Upon getting the vehicle he laid out some less expensive repair options for me. Ultimately I decided to trade the vehicle in and purchase a new vehicle from Fitzgerald, where I received a great deal. I will continue to have all of my vehicles serviced at Fitzgerald due to the professionalism of folks like Kevin. I am a customer for life. More

Excellence, Knowledgeable, Professional! I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department! More

DON"T BOTHER AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change AVOID FITZGERALD SERVICE!! Without a doubt the worst service department I have ever dealt with. We took our car in about a year ago for an oil change. When we went in to get it the seats had grease stains on them. When we brought it to their attention, they were indignant and rude about it. They wiped at the spots but I ended up finishing the job myself. A year later I get a recall notice and decide to try Fitzgerald again since it is the closest Chevy dealer. I had them change the oil as well. Came to pick it up and it had grease on both front seats and one of the seats was reclined most of the way back. The service manager on duty did offer to detail the car but they needed to keep it through the end of Monday (from Saturday) I came in at 5 on Monday and the service advisor had instant attitude when we came in.. I go out to the car and it was clean but on the outside was a large black smudge. The service manager came out and cleaned it off but was very short and unfriendly about it.. If you like being treated well by the dealership doing your work try Criswell.. It’s a little further to drive but they actually value their customers. More

Customers for Life We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. More

Service for my Chevy Tahoe I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with Fittzgerald Auto Mall in Frederick. EVERY person I have ever dealt with at this location is extremely professional and courteous. In the service department, I've worked with Seth Dawson several times and most recently, Kevin Bull. I would give 6 or more stars if I could! More