Fitzgerald Chevrolet Frederick

Great Experience! Mark Lawson was very professional, courteous, and knowledgeable throughout the process of my vehicle purchase. I’ve already recommended sales person, Mark Lawson was very professional, courteous, and knowledgeable throughout the process of my vehicle purchase. I’ve already recommended sales person, Mark Lawson to my family and friends. More

New car sales We recently got a new vehicle and dealt with Mike Gooden & John Dutton. Easiest sale I've ever gone thru. Mike was very upfront and honest with my sit We recently got a new vehicle and dealt with Mike Gooden & John Dutton. Easiest sale I've ever gone thru. Mike was very upfront and honest with my situation and managed to get the deal done and went the extra mile to make sure we were happy and comfortable. John helped us set up all of our necessities and went into detail about our features and rewards as a new customer to Chevy. He went above and beyond to make sure we were extremely satisfied and assured me he would be available for any questions afterwards, which some did come up and he handled it for me same day. I would recommend both for anyone looking into getting a vehicle. More

Great Service and Great Staff This lost recent purchase was our fifth vehicle from Fitz. We worked with John Dutton this go around and we’re not disappointed. He was knowledgable, This lost recent purchase was our fifth vehicle from Fitz. We worked with John Dutton this go around and we’re not disappointed. He was knowledgable, efficient, extremely dedicated to ensuring we found what we wanted at a great price. He is now the only dealer I will work with. More

Great sakes rep great car This is the fourth car that we’ve bought from John Dutton and Fitzgerald obviously we have customer loyalty but mainly it’s because John Dutton goes o This is the fourth car that we’ve bought from John Dutton and Fitzgerald obviously we have customer loyalty but mainly it’s because John Dutton goes out of his way to verify the level of service that you can’t find that most other dealers. He listen to our needs and we ended up at the car that we wanted and we love all of our vehicles we will not buy any car without using John Dutton as an asset to Fitzgerald More

Great experience I recently bought a Chevrolet Equinox in Frederick. Had the best experience with my salesperson John Dutton. He was so thorough, went the extra mile I recently bought a Chevrolet Equinox in Frederick. Had the best experience with my salesperson John Dutton. He was so thorough, went the extra mile, helpful and always with a smile. He even patiently explained the car details to me after I bought the car. Great customer service. I’m happy with my choice and the Fitz service!! More

CAN'T INSTALL DEALER INSTALLED OPTIONS ON NEW CARS!!! Purchased a new Chevy Malibu. John Dutton was the salesman. He was ok on showing my in-laws different cars. But after the car was chosen, he would dis Purchased a new Chevy Malibu. John Dutton was the salesman. He was ok on showing my in-laws different cars. But after the car was chosen, he would disappear, for long intervals. He was talking to someone else!! He was very disrespectful in regards for our time!!! We bought the car anyway. The car had dealer installed Black Chevrolet Emblems (Malibu, LT). I never thought to look at the emblems. I thought the car came like that. The very next day ( July 4 2019) I noticed that the emblems were coming off the car!!!! They had to remove the chrome emblems to install the black ones. THEY DIDN'T REMOVE THE OLD FOAM that was on the back of the chrome emblems that they removed!!! They left the foam on the car and stuck the new black emblems to the old foam!! FOAM IS NOT MADE TO STICK TO FOAM!!! So I phoned John Dutton who told me the service dept was closed, and to bring the car in the next day and they would replace the emblems. I took the car in to the service dept and they immediately sent out their service director. REALLY!! This service director guy is looking at the emblems and asks me what is wrong!! So I start pulling off letters (MOST OF WHICH ARE HALFWAY OFF ANYWAY). Then he reaches an ah moment and realizes what is wrong!!!! So he tells me they will have to order the emblems, and it will be 5 to 7 business days. I called their parts dept and they told me they would have the emblems by the following Tuesday 2 business days (this all happened on Friday). AGAIN REALLY!!!! I guess this guy is trying to screw with customers. Salesman John Dutton's response was that I had to bring the car in for them to look at it!! John Dutton or the so called service director don't care about their customers time!! They gave my father in law a $10 dollar gas card. I HAVE NO FAITH IN A DEALERSHIP THAT CAN'T INSTALL DEALER INSTALLED OPTIONS!!! Keep in mind this option is on the window sticker from Chevrolet. We did not ask for it. More

Awesome Experience working with Jen Cross and Dealership This is our first experience with Fitzgerald. We were impressed with the saleswoman Jennifer Cross. She was our superhero for the Month. By us not bei This is our first experience with Fitzgerald. We were impressed with the saleswoman Jennifer Cross. She was our superhero for the Month. By us not being local.. Ms. Cross ensured our car was available from another location and brought it up for us. She and her manager made sure we were satified. We were shocked to find the Ms. Cross was new in the sale area. All along we thought she was a seasoned salesperson. THANK-YOU Jennifer. Our son loves the car...The Harris's More

Professional and excellent Mr Mark Lawson as a salesman was outstanding. Polite with knowledge was able to help in all kinds of problems. He was following up daily providing adv Mr Mark Lawson as a salesman was outstanding. Polite with knowledge was able to help in all kinds of problems. He was following up daily providing advise wherever was needed Highly Recommended . More

Excellent Service Michael Gooden and the team at Fitzgerald Auto Mall were great to deal with. They were professional, knowledgeable, friendly and courteous. I will Michael Gooden and the team at Fitzgerald Auto Mall were great to deal with. They were professional, knowledgeable, friendly and courteous. I will definitely be returning to Fitzgerald's for vehicle service and my next purchase More

Great Dealership Our salesperson Mark Lawson was outstanding. Recommend him and Fitzgerald to our family and friends. This is our 2nd vehicle from there. Most hassle f Our salesperson Mark Lawson was outstanding. Recommend him and Fitzgerald to our family and friends. This is our 2nd vehicle from there. Most hassle free buying experience we have ever had. More