Fitzgerald Chevrolet Frederick

On August 7th, my family and I were on our way to vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not a vacation around 8:30 a.m. Just as we were going to breakfast, my 2009 Traverse gave a light and saying that said "Losing engine power" I could not accelerate and had to pull off at a gas station. I called Fitzgerald and spoke to Tom in service for Chevrolet, he sent over a countesy van to pick us up so I could get a rental car until they could figure out what was wrong with my car. He also gave me the road side assistance number to call for a tow. We were able to get a car quickly and went to breakfast while the mechanic looked at my car. The tow was only about 45 minutes, which was great timing. We went back to Fitzgerald around 10:30 to wait to see what was wrong with my new car. At 11:00 Tom said it was the fuel injector and they had to send someone to get a part from Baltimore. We did not want to wait around and asked for a large enough rental vehicle, since my Traverse was piled high with beach stuff for a week's vacation. He said he would check, but didn't think the rental at Fitzgerald had anything big enough. Sure enough they did not, as we were talking the rental car place suggested talking to Lester the service manager to see what he could do for us. He called Enterprise and they had a van for us so we could get on the road to our vacation. He drove me to Enterprise and we were on the road by 12:30. Lester's friendliness and dedication to me as the customer was superb. He showed me that he cared about me and my family and the predictament we were in and went out of his way to make it a more satisfying day for us. I think Lester went above and beyond to meet my needs and he should be commended for doing so. If you would like to contact me feel free at 301-514-3665. More

Brent Johns was my salesman. We bought a 2010 Jetta Sportwagen TDI DSG, Blue Graphite paint, Titan Black interior, pano roof, etc... Brent was very friendly, honest and knowledgeable about the car. H Sportwagen TDI DSG, Blue Graphite paint, Titan Black interior, pano roof, etc... Brent was very friendly, honest and knowledgeable about the car. He directed me on a test drive route that gave me a chance to really get to know how the car handles (a little in town driving followed by a nice curvy backroad with a few straight places, then back to the dealer) while he pointed out various features of the car. He took his time with us and was patient and he was not at all pushy like some of the other dealers that I went to. After the sale, he took the time to go over all the features of the car with my wife who had not been present during the test drive and Brent even helped her connect her iPhone to the car's bluetooth interface. Brent was very considerate of our time and it was actually a pleasure to work with him. I can definitely recommend Brent and Fitzgerald VW to everyone I know. I will be going back to Brent and Fitzgerald when I am ready to buy my next VW (which will be another diesel) I got an unbelievably awesome price on the car that my wife and I love from a great dealership that prides themselves on building a relationship with their customers by providing the best service possible. More

Everyone at Fitzgerald Chevrolet made us feel very welcome and went through the sales process without pressure and in a very professional manner. We felt we got a good deal as well. Overall, we enjoye welcome and went through the sales process without pressure and in a very professional manner. We felt we got a good deal as well. Overall, we enjoyed our purchasing experience, which also prompted us to buy the dealer's service discount package to continue our relationship. Moreover, we will recommend the Frederick location to anyone interested in buying a Chevrolet or the other makes sold there. More

Service was ok, but they were unable to solve a check engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want engine light code, even after replacing a part. As with most dealerships, they try to get you to buy additional services that you really need or want. Also, the prices are always atrocious at the dealerships, because that's where they make their money. More

I've never had any problem getting good service at Fitzgerald. They are always finding ways improve the customer experience. I've worked with almost every service rep but Mary Ann is the best. Not onl Fitzgerald. They are always finding ways improve the customer experience. I've worked with almost every service rep but Mary Ann is the best. Not only does she do a great job but she'll go out of way to make sure the fine details are taken care of. She is very sweet and full of smiles. I always thought dealerships were very corporate and overpriced but Fitzgerald feels more like a extended family that is willing to take care of all your needs from start to finish. More

Can't say enough about how pleased we are with Fitzgerald Auto Mall. Everyone was extremely nice and friendly and we weren't kept at the dealership forever once we made our car decision. Rick Major was a g Auto Mall. Everyone was extremely nice and friendly and we weren't kept at the dealership forever once we made our car decision. Rick Major was a great salesman and didn't pressure us at all and gave us more information than we even asked for concerning the used car we inquired about. Mr. Stickleman worked with us on financing and we got the car we wanted for the monthly payments we budgeted for. His great personality even made the financing part enjoyable! We were so impressed with the attention that we got at Fitzgerald. We will definitely be back when we need to purchase another vehicle. More

I spoke with another Camaro owner in August, (ran him I spoke with another Camaro owner in August, (ran him down in a parking lot just to get a look at his car). I told him that I had one on order with I spoke with another Camaro owner in August, (ran him down in a parking lot just to get a look at his car). I told him that I had one on order with *** *****. He told me about his experience with them (WK’s unwillingness to commit to a price on the car), and referred me to Fitzgerald’s and June Rutkay. His wife made the comment that “June was wonderful.” Since I live in Columbia and work in DC, I was not able to make it up to Frederick during the week so she turned the process over to Rick Major. I have to say that they were both very competent in dealing with me, and the one thing that I really liked the most, was that they acted like real people. Both have great personalities. I knew from the start that this experience was going to be a complete change from what I had experienced in the past when buying a car. You have some really great assets in Rick and June. Hang on to them if you can!! More

I bought a used sebring convertible I have only put 4,000 miles on the car and in fact had only driven the car for 3 months, since I bought it at the end of the summer last year. The CD player never worked miles on the car and in fact had only driven the car for 3 months, since I bought it at the end of the summer last year. The CD player never worked and recently the check engine light came on. When I took in the car for service I was told I had to pay $260.00 or a purge selluliod. I am not happy about this at all I have bought 2 cars from fitzgerald one new, one used.....Considering I had only put a few miles on the car and had only had it for 5 months I was very disapointed with the service I recieved. I for one would not reccommed buying a used car from fitzgerald they obviously do not stand behind the used cars they sell. When I asked about the warranty this of course was not covered........convieniently enough, and although this may seem like a small charge, since I am still paying for the car it really ticks me off! DO NOT BUY ANYTHING USED FROM FITZGERALD AUTO MALLS!!! More

I have been purchasing cars for 40 years and this was the best car buying experience I have ever had. No pressure and Jeffery new everything about the SAAB 9*3 I wanted to buy. Everyone went out of ther best car buying experience I have ever had. No pressure and Jeffery new everything about the SAAB 9*3 I wanted to buy. Everyone went out of there way to make my experience enjoyable. After the sale Jeffery introduced me to my contact for service and all the service people were just as nice as the sales force. Finally because it was January I purchased the car with some very good rebates. Fitzgerald Auto Mall was the only SAAB dealer in my area that posts there vehicles with options and prices on the internet no "call us for a quote" nonsense. More

I bought a 2004 dakota drove it for approx 1000mles noticed a miss and hesitation at about 1500 thru 2000rpms. brought it in for service. they had it for two day replaced various item. when I drove it noticed a miss and hesitation at about 1500 thru 2000rpms. brought it in for service. they had it for two day replaced various item. when I drove it out the problem was still there brought the vehicle back they had it for a week. I was advised that the problem was related to a computer flaw, and it need a new "flash" program. Chrysler was advised and they acknowledged the problem, but had no idea when a new program would be avalable. After agruing that the vehicle was defective and unrepairable, The dealer finally agreed to do something. **very important note. They checked the other type vehicles on their lot, magnum 6cyliner with auto transmission, and they all had he same malfuntion. But they have no intention of removing them from sale. What I wound up with was a $4,000. more expensive truck and an increased monthly payment of $92.00. I felt that Something was not right, I got hold of the finance manager to get a figure on what negative equity I was being charged for the defective vehicle, thats right they said becaused the truck was used there was negative equity. Much to my suprise, they claimed the truck that had a problem acknowledeged by chrysler, and the service manager, which could not be fixed, less then a month old with 2964 miles, had lost $4,200.00 in value! And to top it off, they toook a$3,500 rebate that should have been applied to the new vehicle that would in fact have put my payments more in line with the first vehicle, and applied to the inflated negative equity still leaving this defective vehicle $1,200 in the red. the virtully stole my rebate and spun back to them. These guy are nothing but well trained liars and cheats stay away from this dealership. There isnt an ounce of truth with any of these guys. An agereement was finally reached only after I made it known that I as aware of the deceitful ,slezay, underhanded way they do business. DO NOT BUY FROM THIS DEALER More