Fitzgerald Chevrolet Frederick

I CALLED FITZGERALD SUBARU AND TALKED WITH THOMAS BARKET, A SALES REP IN THE INTERNET SALES DEPT. HE WAS VERY HELPFUL AND QUOTED ME PRICES ON SEVERAL VEHICLES. UPON MY ARRIVAL, HE HAD THE VEHICLE READY AND A SALES REP IN THE INTERNET SALES DEPT. HE WAS VERY HELPFUL AND QUOTED ME PRICES ON SEVERAL VEHICLES. UPON MY ARRIVAL, HE HAD THE VEHICLE READY AND WAITING FOR ME. KEVIN ENGLE, THE SALES MANAGER, HAD PROMISSED TO GIVE ME THE BEST TRADE-IN ALLOWANCE POSSIBLE AND HE KEPT HIS WORD. AFTER INSPECTING MY TRADE, KEVIN INCREASED THE VALUE OVER WHAT HE HAD PREVIOUSLY QUOTED. BOTH MEN WERE EXTREMELY FRIENDLY AND HELPFUL AND WORKED TO MAKE MY PURCHASE EXPERIENCE SATISFYING. IF I HAD TO SAY ANYTHING NEGATIVE ABOUT FITZGERALD, IT WOULD BE THAT THEY RUN THE NEW VEHICLES THROUGH AN AUTOMATIC CAR WASH. BAD IDEA! THIS LEFT SWIRLS AND SCRATCHES IN THE HOOD PAINT. UPON MY NOTIFICATION OF THIS TO KEVIN, HE IMMEDIATELY SENT THE CAR TO THE DETAIL SHOP AND THE PROBLEM WAS CORRECTED. KEVIN AND THOMAS EVEN BOUGHT MY LUNCH WHILE WE WAITED ON THE DETAIL SHOP. OVER ALL, I WAS VERY PLEASED WITH THOMAS AND KEVIN AND I WILL GO BACK TO SEE THEM FOR MY NEXT PURCHASE More

It was the second time to purchased car at Fitzgerald Auto Mall. I was happy with their price, service and kindness for both time. Specially, Lisa !! I really thank you for your knidness and service. You Auto Mall. I was happy with their price, service and kindness for both time. Specially, Lisa !! I really thank you for your knidness and service. You are really great. If any of my friend wants to buy a car, then I won't hesitate to recommend you, Lisa. Thank you again. More

Joe and Jeff were great to work with. We had to order our Passat TDI and they did a great job of keeping us informed of where the car was in the production/delivery process. Joe was laid back and answ our Passat TDI and they did a great job of keeping us informed of where the car was in the production/delivery process. Joe was laid back and answered all of the questions our 6 year old daughter posed to him. He did a great job going over the features of the vehicle and answered all of our questions to our satisfaction. We will recommend Joe to our friends and we will ask for him by name when we are in the market for our next vehicle. Thanks for a great experience. Jeff and Kristine Tribbitt More

Joe Dunn is a great sales consultant with excellent knowledge of the car he sold me. He was such a great sales consultant that my husband and I bought two new cars from him that day. I would highly r knowledge of the car he sold me. He was such a great sales consultant that my husband and I bought two new cars from him that day. I would highly recommend working w/Joe. More

Joe Dunn made buying my car very straightforward and easy. He was not pushy,and listened to what I was looking for and pointed out what he thought I would like in the car I was looking at. He also enter easy. He was not pushy,and listened to what I was looking for and pointed out what he thought I would like in the car I was looking at. He also entertained and tolerated my 8 year old daughter and her friend for many hours with a great, laid back attitude! More

Joe was great to deal with , he made the purchase of my new Mazda very easy. The dealership had many vehicles to pick from and that was a plus. new Mazda very easy. The dealership had many vehicles to pick from and that was a plus. More

I found this car online and requested a price. Once we had settled on an out the door price, Justin was confident enough in it to send me a purchase order so I had written proof. The offer was fantastic, had settled on an out the door price, Justin was confident enough in it to send me a purchase order so I had written proof. The offer was fantastic, so great that no other dealer could come close to it. I gave him a call and told him I was coming in about 2 hours ahead, and he had the car ready. We were able to get the price we discussed, except for a minor adjustment of <$8 because of tax on a rebate, and everything went great. The car is exactly what I want and I could not be happier. It was well worth the 2 hour drive to Fitzgerald for me to get the car I want at the best price I could find across 2 states. Justin was extremely knowledgeable about the car, showing me every detail that I might want to know and made sure I was familiar with all the operations inside it. More

Was in the market for a new hatchback and stopped in to Fitzgerald's to test drive a Mazda 3 5-door. Was greeted by Joe who, after a few questions and some info exchange, quickly grabbed the keys to one o Fitzgerald's to test drive a Mazda 3 5-door. Was greeted by Joe who, after a few questions and some info exchange, quickly grabbed the keys to one on the lot. He explained the features on the car and even compared it to other models/features from other manufacturers. I had already done a lot of research, but he was very knowledgeable, too. We drove both highway and back roads for about 30 minutes, chatting about other models we had or were going to test drive. Once we were done and we explained we were still in the early stages of looking, he gave us his card and said to call him with any questions. There was no pressure whatsoever. About a week later we called him back to see if the car was still available and if he would be there to discuss purchase details. He said he'd be there, so we stopped by. He explained the pricing and the Fitz packages. I already knew their pricing was the best after calling a few other dealers. The process was easy and friendly and took a little more than an hour. Once we had finished signing all the paperwork and the car had been detailed, Joe went through everything on the car and stayed past closing! Bottom line: I would go back to Fitzgerald's and ask for Joe Dunn when I'm ready for my next car. More

I've purchased cars from this dealer in the past and the experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my experience was always great. This time I went in for my first service visit and just as expected, the experience was also great. I dropped off my car and within minutes they had me in a loaner and on my way. The diagnostic and repair of a bad radiator took 24 hours. When I returned to the service center I was processed and on my way within 5 minutes. Again, everyone was very polite and professional. When I walked up to the car, I noticed that it was washed and detailed very thoroughly. The person who did it knew how to wash a car because there were no swirls or scratches in the paint. I opened the hood to inspect the cleanliness of the repair. The tech did a fantastic job on the replacement and the engine compartment was spotless. Given how messy of a job changing out a radiator is, this is a welcome surprise. I fully expected to have to clean out the engine bay on my own. I've been to other dealerships in my area and by far this dealer has done the best overall job. I will certainly go back in the future for service and purchases. More