Fitzgerald Chevrolet Frederick

I was greated promptly by Charles (before I could even turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and t turn off the ignition and get out of my vehicle) and escorted into the service counter. All of my information was readily available to Charles and the paperwork took less than 5 minutes. Although my scheduled appointment indicated I would wait for the service to be performed, I asked for a shuttle to work and Charles immediately arranged the service and I was on my way and back to work in no time at all. More

Perfect service, punktual, courteous, friendly and CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superio CARING. Best experience I have ever had with this type business. I will recommend this dealership and particularly this service person to his superiors as well as to other potential customers. Great job! More

Brian and his manager exceeded my expectations from the moment I walked through the doors. I will recommend Fitzgerald Auto Mall in Frederick to anyone that expresses interest in purchasing a car..new or moment I walked through the doors. I will recommend Fitzgerald Auto Mall in Frederick to anyone that expresses interest in purchasing a car..new or used. Keep up the great work! Awesome Customer Service! More

Love the availability of information on vehicles and prices on line - you can see what is in stock and shop for exactly what you want and compare prices before even going to the show room. The sales pe prices on line - you can see what is in stock and shop for exactly what you want and compare prices before even going to the show room. The sales person, Lisa Lam, took great care of me throughout the process, even after the sale had already been made. This is my second vehicle purchase from this dealership in the last 5 years. I have recommended Fitzmall to others in the past and will continue to recommend them to my friends in the future. More

I want to commend the extra effort put forth by service agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure tha agent Keith Jones and technician Kyle T on the transmission replacement for my 2007 CX9. Keith went the extra mile on several occasions to ensure that costs were kept under control and he even contacted the local Mazda technical rep who provided a new tranfer case at no charge. Kyle put in extra effort to ensure that ALL of this work was done right. Replacing a transmission and a transfer case is non trivial service and I appreciate his dedication to make sure things were done the right way. Also, Keith found some additional issues and got them fixed like a nail in a tire and burned out bulb. I want to thank his dedication and exceptional customer service. Both Keith and Kyle escorted me to my vehicle and they gave me a warm send off. We have purchased our last three vehicles at Fiztgerald (2002 Mazda 626, 2007 CX9, 2011 Chevy Malibu) and you can be sure that our next car will be purchased there too. We appreciate the great customer service!! Regards, Tom W. More

I am amazed at the quality of work, friendliness, and individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! individual treatment I receive again and again at Fitzgerald. Keith Jones is an excellent employee who goes above and beyond to make things right! More

Super friendly!! He called my when my car was ready. I also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! also bought my car here and it was a GREAT experience! I won't take my car anywhere else! Thank you Keith! More

Jana was professional. She called with updates on the status of the repair. She listened and made sure I was satisfied with the results. Thank you. status of the repair. She listened and made sure I was satisfied with the results. Thank you. More

We always get our new cars from fitzmall in Frederick. The service is fast and top quality. Justin showed us the car we were interested in and promptly we were given the price and no surprises. As well The service is fast and top quality. Justin showed us the car we were interested in and promptly we were given the price and no surprises. As well as getting the car we wanted, the price was excellent and the staff are very professional and knowledgable. Always a great experience. We will definitely go back. Thank you Justin. More

I initially visited this dealership on 3/29/13 in search for a used car. I have not so good credit and was told that I would have a better chance of getting an approval if I bought NEW. So I choose a new ca for a used car. I have not so good credit and was told that I would have a better chance of getting an approval if I bought NEW. So I choose a new car that I liked, test drove it, and started the application process. I received a call on 4/1/13 stating that I had gotten approved and to come to the dealership to pick up my car. I drove 35 minutes to the dealership just to be told that the car I had gotten approved for was not the car I had test driven or even seen until that day. Why couldn't I be told that over the phone? So I told them NO I did not want that car and left the dealership. I received a call the next day (Tuesday) stating they were able to get an approval on the car I wanted. I drove 35 minutes this making it the 3rd time in less than a week, signed the paper work and payed my down payment of over $4000 and was told I could pick my car up on 4/4/13. I was also given a rental car to use unitl the deal was finalized. First, I was given a Nissan Versa, that had a big bag of cat food in the back seat and cat hair all over the car. Once I complained about this because the charge you a fee of up to $300 for a cleaning fee (They clearly state they will bill you for a cleaning fee if there is any food, CAT HAIR,dog hair, trash and/or dirt). I was given a Toyota Corolla that had a cigerette burn in the front passenger seat, dmage to the bumper, passanger side rear and front door and front bumper. I just took the car and left. Well 4/4/13 has come and gone and I have yet to get my car. On 4/6/13, I discovered that the down payment was taken from my account. I couldn't understand why being as though I still hadn't received the car. I have called the dealership 8 times today and left 4 messages for Mr. Ben Kelly and still have not received a call back from him. I was able to get the salesman Earnest on the phone; just for him to tell me that If I didn't want to go through with deal I would have to wait 10 days to receive a refund. Really? It surely didn't take them 10 days to take the money from my account. I only used Fitzauto Mall because my mother purchased from them and had excellent things to say. I think where I screwed up at was going to Frederick instead of Gaithersburg! I think that this is a very bad way to do business and I will never recommend fitzauto Mall to anyone or buy from them again GOOD or BAD credit! More