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Fitzgerald Chevrolet Frederick

Frederick, MD

4.4
542 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 542 reviews

August 10, 2015

Excellent Customer Service I had a very good experience purchasing a used truck from Fitzgerald. I drove 2 hours to look at a truck that had very little information listed on th More

by ChevySilverado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Gutzman
Aug 12, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you so much for the great review. It is reassuring to know Josh provided you with a great buying experience. Congratulations on your new purchase and if you have any further needs, do not hesitate to come back in for a visit. Stay safe! Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

July 05, 2015

Straight and to the point Mark was great. We told him exactly what we wanted, exactly what we were looking for with our trade-in and he delivered. He was fast and made the expe More

by kaym85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Jul 06, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for this review! We really appreciate you leaving us your input. We are very pleased to hear that Mark could make your car shopping experience much easier and wonderful. Enjoy your new car! Thanks for your business and if you need anything else in the future please feel free to come back and visit us any time! Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 23, 2015

Great experience Both our sales rep , Mark Lawson and Sales Manager Josh Gutzman were excellent, very professional and courteous.Easy to work with and very patient. W More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
May 25, 2015 -

Fitzgerald Chevrolet Frederick responded

Thanks for writing this great review and congratulations on your new car! It's delightful to know that Mark and Josh made your car-buying experience a painless and enjoyable one. I'll be sure to pass along your compliments to them. We appreciate your recommendation and if you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 12, 2015

Purchase 2008 Suburban 4-7-15 This is the fifth vehicle I have purchased at Fitzgeralds. Always professional, organized and knowledgeable. Earnest was great to work with and Brian More

by Dan23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Wallace
May 14, 2015 -

Fitzgerald Chevrolet Frederick responded

Dan, on behalf of Fitzgerald Chevrolet Cadillac, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase with us! Please don't hesitate to contact us if there's anything else we can do for you. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 09, 2015

Caddy service Work done on time, fair price. No pressure to do other stuff! Corrected earlier oversight and brought vehicle up to current service scheduled items. F More

by Vetterun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 11, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

May 02, 2015

Mark Lawson is the best kind of man Mark was the only dealer that attempted to deal with me in the dealership. I walked in after work in my construction gear and not a single person atte More

by dylanbryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 04, 2015 -

Fitzgerald Chevrolet Frederick responded

Dylan, it was a pleasure to read about your recent purchase experience. Congratulations on your new car! Mark is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied customer. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

April 24, 2015

Great People, Great Selection! Mark was very personable and friendly throughout the buying process. He remained understanding and positively enthusiastic even when there was an acci More

by chandlerk23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Baker
Apr 27, 2015 -

Fitzgerald Chevrolet Frederick responded

Chandler, thank you for taking the time to write such kind words about our sales team. Mark and Jason are a great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that they were successful in that endeavor. Congratulations on your new vehicle! If you have any questions or concerns, please do not hesitate to come see us. Best, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com  

April 20, 2015

Friendly and knowledgeable Andrew Church is a younger car salesperson with "car guy" enthusiasm. It's obvious he likes cars and also I believe he likes people. I ask questions a More

by brother ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 23, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for taking the time to write such kind words about our sales team. Andrew is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new vehicle! If you have any questions or concerns, please do not hesitate to come see us. Best, Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

April 10, 2015

Friendly and Efficient Service Very Warm and Friendly Service. Ernest Warren (Sales Consultant) and Linda McMullin (Sales Manager) are very friendly and professional employees to w More

by ljrmojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 23, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for taking the time to write such kind words about our sales team. Ernest and Linda are great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that he was successful in that endeavor. Congratulations on your new vehicle! If you have any questions or concerns, please do not hesitate to come see us. Best, Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

April 03, 2015

Great Experience Alex provided a very satisfactory sales experience. He took the time and stayed several hours late on a Saturday to provide me with a great sales expe More

by guercio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Alex Camacho
Apr 06, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you so much for taking the time to review us. It means the world to us that you had a great experience with both Alex and Mike. Please let us know if we can be of any assistance in the future. Best Regards Joshua Gillions Sales Manager

Apr 23, 2015 -

Fitzgerald Chevrolet Frederick responded

Guercio, thank you for this great review! Alex is truly an exceptional employee and we appreciate him for giving you a great buying experience! We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Don't hesitate to contact us if there is anything else we can do for you. Best, Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

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