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Fitzgerald Chevrolet Frederick

Frederick, MD

4.4
542 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 542 reviews

December 18, 2015

Excellent Service Mark Lawson couldn't have been more accommodating, honest, and customer-centric. He even helped me get the car home as I had a current vehicle with me More

by BusyDad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sondra Kelley
Dec 27, 2015 -

Fitzgerald Chevrolet Frederick responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Mark and Sondra assisted you in such a detailed and customized manner. Please feel free to contact us if you have any questions on your new vehicle. Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

December 12, 2015

Great experience Our salesman, Mark Lawson, made our car shopping experience a pleasant one. We saw a car online that we thought fit our needs, and when we arrived at More

by Farmgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Dec 14, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for your wonderful review! At Fitzgerald Chevrolet Cadillac, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I'm thrilled to hear that Mark and the rest of our team was able to show you dedicated and personalized customer service. Enjoy your new car and we look forward to the opportunity to service you in the future. Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

December 12, 2015

Nice and easy I put in a email request to look at a used car the night before. Mr. Mark Lawson gave us a call bright and early with all the info we needed. When we More

by Trainguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sondra Kelley, Mark Lawson
Dec 14, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for writing about your visit with us! I am happy to hear that Mark and Sondra was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Enjoy your new car! If there is anything else that we can do for you, please feel to come back and visit us any time! Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

December 07, 2015

Excellent buying experience This dealership was truly a no hassle/no haggle buying experience. The pricing was very transparent, and I felt all involved really tried to work toge More

by Libhad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Kelley, Brian Wallace
Dec 07, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for taking the time to write about your experience with us! At Fitzgerald Chevrolet Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Kim and Brian were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

December 04, 2015

Enjoyable Great experience, very easy to work with! Had a problem with the back door but it's being taking care of by the dealership. Thank you! More

by Watson,Tammie63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sondra Kelley, Mark Lawson
Dec 07, 2015 -

Fitzgerald Chevrolet Frederick responded

Hi Tammie and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. If you need anything else in the future please feel free to come back and visit us any time! Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

November 25, 2015

greatest I was shown up most respect by everyone and Mark Lawson really helped me out a lot with selecting my car! I will most definitely recommend this dealer More

by charleslyles731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sondra Kelley, Mark Lawson
Dec 07, 2015 -

Fitzgerald Chevrolet Frederick responded

Thanks for your outstanding review, Charles! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

November 24, 2015

Wonderful Experience Mark Lawson was so helpful in finding me the perfect Jeep I needed. The experience was fast and enjoyable. I came to him with a very specific list of More

by melzy89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Nov 26, 2015 -

Fitzgerald Chevrolet Frederick responded

Congratulations on your brand new Jeep! Mark is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Take care, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

November 16, 2015

Rhett Brown & ssales staff Rhett Brown and sales team went out of way to help in our purchase of our 2015 CX-9 -great to work with honest personnel Jerry Nicholson More

by jerryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Brown, Joshua Gillions
Nov 26, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for your awesome review. We're glad to have Rhett on our team and the rest of the sales staff that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

October 17, 2015

Work done quickly, reasonably and right. My service adviser was terrific. Walked me out to the shop so we could look at the car from the bottom-side to see the problem and talk more intellig More

by WRF-MD
Recommend Dealer
Yes
Employees Worked With
Tom Dawson
Oct 22, 2015 -

Fitzgerald Chevrolet Frederick responded

We're glad to hear that your visit with us went well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. If there is anything more we can do for you please come back and see us any time! Take care! Sylvia Westerlund – Customer Relations Manager - westerlunds@fitzmall.com

September 01, 2015

Wonderful people and cars! Fitzgerald in Frederick has wonderful people who go out of their way as well as wonderful deals. We have bought two cars from them in the past 6 mont More

by twocadies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zach, Joshua Gutzman
Oct 22, 2015 -

Fitzgerald Chevrolet Frederick responded

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sylvia Westerlund Customer Relations Manager - westerlunds@fitzmall.com

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