Fitzgerald Chevrolet Frederick

Our salesrep was knowledgeable and professional Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer al Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer all of our questions in order for us to feel comfortable in our purchase. She did not make us feel pressured the whole evening. Our experience was totally delightful. More

What a great experience! I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made abo I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made about a car on their website. Mike responded with an email detailing the low Fitzway price and asked if I needed any other information. I communicated with Mike on multiple phone calls and emails until I came and purchased the vehicle. Unlike many dealerships that I have dealt with in the past, Mike did not hassle me with repeated phone calls or emails. Whenever I had a question, Mike was always available to provide the information that I was seeking. When I got to the dealership to purchase the vehicle, Mike made the experience quick and painless. I drove almost three hours to make my purchase and I believe it was time well spent. More

Mitchell Jenkins I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comforta I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comfortable and doesn't beat around the bush! He immediately showed me the car I wanted to see, which I bought that very same night! Very speedy processing. Thank you so much Mr. Jenkins for everything you do! Can truly see that you are passionate about your work and passionate about seeing that your customers leave smiling ear to ear :) Keep up the good work! ~Father and Daughter who bought Mazda6~ More

Good on front end... Lousy on follow up Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let' Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let's see that promise was made almost 2 months ago. Don't expect anything out of Andrew once the ink is dry. More

Very poor customer service Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new c Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new car while she was out of town. My fault that I did not have some of the items the required like the registration since I cleaned in out in a hurry. So day one (Friday) I spent running around getting everything they requested. Day 2 (Saturday) I came back with everything and paid for the car, but they did not have the navigation SD card. Disappointed that the car was ready but I took possession and scheduled to return on Wednesday to have the card installed. I showed up on Wednesday as scheduled but the SD card was not there or they could not find it (depending on who I talked too). They never called to cancel the appointment so I drove the 80 miles there and back again. 3 trips so far, still missing navigation. So I rescheduled for Saturday. So finally after 320 miles and many hours I finally got the car but on the last trip to the dealership I picked up a screw in the front tire. I asked them if they could help out (contribute half of the cost) with the $304.00 bill I got to replace the tire since I got it making a 4th trip to dealership. I thought got it driving there, plus all my time, gas, etc. making 4 trips they would at least consider putting up the $150.00. Their response was we are not in the business of giving away tires. So I followed up with a brief email stating my disappointment to the Customer Relations Manager, a week has passed with no response from her. Maybe I will get one response now, since I have learned a valuable lesson, Customer Service at Fitzgerald ends once they have your money. So they lost a customer for life over $150.00 and maybe others too. More