Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Chevrolet Frederick
Frederick, MD
545 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 545 reviews
March 15, 2016
The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer. More
by LG32
Employees Worked With
Andrew Linker
March 08, 2016
Mark Lawson was the greatest! We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around a 10,000$ limit that we didn't want to exceed. At all the other dealerships, they looked down on us. We didn't have enough for them. We told them everything we wanted in a vehicle, and they kept trying to sell us thing they just wanted to get rid of. We had almost given up hope on dealerships in general. As soon as we walked into Fitzgerald, mark Lawson greater us with a smile. He treated us with respect and really listened to what we wanted in our purchase. He found us the perfect jeep commander, and we couldn't be happier. He kept up his pleasant attitude the entire day. Mark found us exactly what we wanted and it was even UNDER our budget. I would recommend this dealership, (and mark) to anyone looking for a fantastic car buying experience. More
by Perhardt7686
Employees Worked With
Mark Lawson
February 21, 2016
New car for my son We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is the best car salesman that I have ever had in 30 years of buying cars. He was nice, polite, down to earth. He was very professional, he kept us informed of what was going on by explaining all of the processes to us, he was interesting to talk to and he made sure that we were comfortable. I would absolutely recommend him to anybody who is going to make a car purchase. More
by pamella
Employees Worked With
Mike Bennett, Alex Camacho, Mike Sienkiewicz
February 13, 2016
Our salesrep was knowledgeable and professional Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer al Tracy Carbaugh our salesrep, helped us find a car and even came in on her off time to complete the sale that night. She was knowledgeable to answer all of our questions in order for us to feel comfortable in our purchase. She did not make us feel pressured the whole evening. Our experience was totally delightful. More
by carguy,rachel14
Employees Worked With
Mike Sienkiewicz, Tracy Carbaugh
February 04, 2016
What a great experience! I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made abo I would like to recommend Mike King to anyone looking to purchase a vehicle. My first contact with Mike was in response to an inquiry that I made about a car on their website. Mike responded with an email detailing the low Fitzway price and asked if I needed any other information. I communicated with Mike on multiple phone calls and emails until I came and purchased the vehicle. Unlike many dealerships that I have dealt with in the past, Mike did not hassle me with repeated phone calls or emails. Whenever I had a question, Mike was always available to provide the information that I was seeking. When I got to the dealership to purchase the vehicle, Mike made the experience quick and painless. I drove almost three hours to make my purchase and I believe it was time well spent. More
by hicollins
Employees Worked With
Mike Sienkiewicz, Mike King
February 01, 2016
Mitchell Jenkins I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comforta I would recommend Mitchell Jenkins to anyone looking for a down to earth, honest, helpful sales representative! Very friendly, makes you feel comfortable and doesn't beat around the bush! He immediately showed me the car I wanted to see, which I bought that very same night! Very speedy processing. Thank you so much Mr. Jenkins for everything you do! Can truly see that you are passionate about your work and passionate about seeing that your customers leave smiling ear to ear :) Keep up the good work! ~Father and Daughter who bought Mazda6~ More
by Amathy Trietley
Employees Worked With
Mitch Jenkins
January 19, 2016
Good on front end... Lousy on follow up Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let' Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let's see that promise was made almost 2 months ago. Don't expect anything out of Andrew once the ink is dry. More
by Customer
Employees Worked With
Andrew Linker
January 17, 2016
Happy New year Communicated with Jessica in 2015 on multi phone calls. Truly awesome person to work with and will contact her again soon. She has the specs I'm looki Communicated with Jessica in 2015 on multi phone calls. Truly awesome person to work with and will contact her again soon. She has the specs I'm looking for in Mazda Miata. Happy New Year BJ Harney. More
by harney, bj
Employees Worked With
Jessica Broockerd
December 30, 2015
Josh Gutzman I would like to thank Josh Gutzman , finance Manager , for going above & beyond what I would say is normal . He helped me secure & get to the Frederic I would like to thank Josh Gutzman , finance Manager , for going above & beyond what I would say is normal . He helped me secure & get to the Frederick store a car that was at another location. This is the 2nd time & car he has helped me with . This man is the example of coustomer service that ALL managers hope his help is like. I know that Jack Fitzgerald has to be proud to have a person like this working for him. More
by Ovid Shreve
Employees Worked With
Josh --- Finance Manager., Joshua Gutzman
December 23, 2015
Rhett Brown was Excellent I have purchased lots of cars over the years and I can say that this is the first time I have ever left a dealership without feeling remorseful. Mr. R I have purchased lots of cars over the years and I can say that this is the first time I have ever left a dealership without feeling remorseful. Mr. Rhett Bronw was excellent to deal with. My wife and I were "just looking," however, we decided to purchase during the same visit. We typically sleep one night on large purchases, but we were so comfortable with the process that we took delivery of the VW Passat the same day. Rhett Brown NEVER pressured us into buying. He answered questions and offered his best information on any questions we had. The biggest thing we reapected was he was truthful to his word. Nothing changed after our deal, which happened to us over the summer we purchase from another dealership in Gaithersburg. I would definitely purchase from Rhett Brown and Fitzgerald Auto Mall again, I have recommended this dealership to friends and family... DLWinborne More
by Danny W.
Employees Worked With
Rhett Brown, Mike Sienkiewicz
