Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Chevrolet Frederick
Frederick, MD
545 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 545 reviews
April 28, 2016
Satisfied Customer I bought my car monday the 25th of apr. Very good customer service,extremely knowledgeable, and worked with me to get the car i wanted. I would recom I bought my car monday the 25th of apr. Very good customer service,extremely knowledgeable, and worked with me to get the car i wanted. I would recommend anyone to come down and buy a car from fitzgerald. When you go there ask for jason saville he was my dealer More
by Tai1990
Employees Worked With
Jason Saville
April 26, 2016
Excellent experience doing my first internet car purchase! I had been wanting a used Cadillac XLR-V and found one I was interested in at Fitzgerald. The only problem was that I live in Colorado and the car was I had been wanting a used Cadillac XLR-V and found one I was interested in at Fitzgerald. The only problem was that I live in Colorado and the car was at Fitzgerald in Maryland. Lina Yi worked with me relentlessly over the phone, by email, and text to get me every bit of information and arrange for a friend in the area to test drive it for me and be my local eyes and ears so to speak. Once I had decided I thought I wanted to move forward with the purchase I worked with Josh Gutzman for most of the rest of the transaction. Josh would quickly call or email whenever I had a question or needed information for my financing or insurance. Josh was even able to find me financing for half the rate I had secured at my Credit Union. Once the transaction was done Josh and Lina worked with the shipping company I had contracted with to get the car loaded and off to me in Denver. It was a great experience and I'm going to go into their dealership if and when I'm in the area and thank them in person! More
by Billin80249
Employees Worked With
Lina Yi, Joshua Gutzman
April 08, 2016
friendly and up-front My wife and I traveled 150 miles to buy a used VW we saw on Autotrader. There was a discrepancy between a listing and a photo and Tracy, the sales-lad My wife and I traveled 150 miles to buy a used VW we saw on Autotrader. There was a discrepancy between a listing and a photo and Tracy, the sales-lady, went out to check and confirm and then continued to answered questions and check on things during the 4 days that elapsed before we could get there. She was obviously very concerned that we would not make such a long drive and not have the car meet our expectations. The car was in good shape and they even had service look at a concern that we had to help make sure that the previous owner had taken care of it. On top of it all when I was at the bank gathering a cashier's check it turned out they needed my wife's signature too, and Tracy gave her a ride over there to facilitate the process. Josh, the manager, even looked into some things for us. He told us that the car could have a sunroof added, but then went back and called the company that does it and it turned out that they don't normally do that body style, so he wanted to make sure we knew that before buying. More
by klystron
Employees Worked With
Joshua Gutzman, Tracy Carbaugh
April 04, 2016
Thank you Jessica Broockerd! My wife and were looking for a new SUV and Jessica was so helpful and knowledgeable in explaining the features of the The Mazda CX 5. She answered all My wife and were looking for a new SUV and Jessica was so helpful and knowledgeable in explaining the features of the The Mazda CX 5. She answered all our questions and was so pleasant with no pressure. We decided on The CX 5 and love! I highly recommend asking for Jessica If your looking to buy a vehicle. Thanks Jessica! More
by Corgmobile
Employees Worked With
Jessica Broockerd
March 28, 2016
Pre-owned 2016 Mazda CX-5 Purchased a pre-owned 2016 Mazda CX-5 from salesman Jason Saville. Jason was pleasant, informative, respectful and very helpful. To date, we purchased Purchased a pre-owned 2016 Mazda CX-5 from salesman Jason Saville. Jason was pleasant, informative, respectful and very helpful. To date, we purchased 13 vehicles from other dealers and by far, Jason was the best we worked with. When we are ready to purchase number 14 we hope Jason will still be at Fitzgerald's. Update, 5/12/2016 , we were told Fitzgerald does not transfer tags from trade in to vehicle being purchased. So Fitzgerald applied for new permanent plates and gave us a temp plate. We returned the old plate from vehicle we traded in, to our local DMV. Few weeks later, we get $10.00 refund from Fitz and temp reg, card, since they did do a plate transfer.. Now we have to go to DMV to straighten this mess out, Fitz tittle department has been no help and wont return calls. Like the vehicle and salesman Jason but not sure I would buy from Fitz again, do to tag problems. More
by Mazda 2016 CX-5
Employees Worked With
Jason Saville
March 27, 2016
Great Buying Experience We bought a Certified Used 2014 Silverado LTZ Crew Cab on March 24 2014 and our salesman was Jason Saville. He was great and friendly to work with. We bought a Certified Used 2014 Silverado LTZ Crew Cab on March 24 2014 and our salesman was Jason Saville. He was great and friendly to work with. He always answered text messages and emails immediately. He was very busy but still kept up with us and our questions. We had our used vehicle appraised while we test drove the new one and when we got back it was ready and we started our purchase. He went above and beyond and Kevin also did amazing job making the numbers work and come together. In the finance department Brian Wallace did our paperwork. He was very pushy about warranties and coverage I didn't want and when I turned them down I was told I was making a huge mistake, almost as if he thought they were selling me a piece of junk. More
by chevyboy2285
Employees Worked With
Brian Wallace, Kevin Hoflich, Jason Saville
March 26, 2016
From old to new Got a great deal switching out my out 02 elantra with a nearly brand new 15 elantra. First time buyer with limited credit history and they still pulle Got a great deal switching out my out 02 elantra with a nearly brand new 15 elantra. First time buyer with limited credit history and they still pulled off a great deal for me. Very amazing guys, not pushy at all and just all around great car buying experience. More
by NickS
March 23, 2016
"Very poor customer service new Cadillac sales" They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a cust They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a customer will trust them or pay over 2,700 dollars more!!! Don't waste your time and "Very poor customer service" "Very poor customer service"don't trust new Cadillac sales at this dealership. Bate and switch sales..... No respect! US Army wounded warrior combat veteran. More
by Veteran
Employees Worked With
Mark Wiskemann
March 22, 2016
Car for Daughter Ended in a Car for Us! We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet our needs, as well). In comparison to the other two local dealers, Fitzgerald's was extremely fair and accommodating in offering us a fair trade in value for our car and assisting us in finding the perfect car to meet our needs! Our sales associate, Jason Saville, was very pleasant and knowledgeable of the company. As we left the dealership in our new car (and money left in our pocket), my husband commented that we will return to Fitzgerald when we need another car. More
by beachparty4
Employees Worked With
Brian Wallace, Jason Saville
March 19, 2016
New traverse I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. The salesman Jason Saville took the time to understand the needs of my family and make sure the car would be a good fit. More
by SolidMetal
Employees Worked With
Mike Sienkiewicz, Jason Saville, Joshua Gutzman
