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Fitzgerald Chevrolet Frederick
Frederick, MD
542 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 542 reviews
April 04, 2016
Thank you Jessica Broockerd! My wife and were looking for a new SUV and Jessica was so helpful and knowledgeable in explaining the features of the The Mazda CX 5. She answered all My wife and were looking for a new SUV and Jessica was so helpful and knowledgeable in explaining the features of the The Mazda CX 5. She answered all our questions and was so pleasant with no pressure. We decided on The CX 5 and love! I highly recommend asking for Jessica If your looking to buy a vehicle. Thanks Jessica! More
by Corgmobile
Employees Worked With
Jessica Broockerd
March 28, 2016
Pre-owned 2016 Mazda CX-5 Purchased a pre-owned 2016 Mazda CX-5 from salesman Jason Saville. Jason was pleasant, informative, respectful and very helpful. To date, we purchased Purchased a pre-owned 2016 Mazda CX-5 from salesman Jason Saville. Jason was pleasant, informative, respectful and very helpful. To date, we purchased 13 vehicles from other dealers and by far, Jason was the best we worked with. When we are ready to purchase number 14 we hope Jason will still be at Fitzgerald's. Update, 5/12/2016 , we were told Fitzgerald does not transfer tags from trade in to vehicle being purchased. So Fitzgerald applied for new permanent plates and gave us a temp plate. We returned the old plate from vehicle we traded in, to our local DMV. Few weeks later, we get $10.00 refund from Fitz and temp reg, card, since they did do a plate transfer.. Now we have to go to DMV to straighten this mess out, Fitz tittle department has been no help and wont return calls. Like the vehicle and salesman Jason but not sure I would buy from Fitz again, do to tag problems. More
by Mazda 2016 CX-5
Employees Worked With
Jason Saville
March 27, 2016
Great Buying Experience We bought a Certified Used 2014 Silverado LTZ Crew Cab on March 24 2014 and our salesman was Jason Saville. He was great and friendly to work with. We bought a Certified Used 2014 Silverado LTZ Crew Cab on March 24 2014 and our salesman was Jason Saville. He was great and friendly to work with. He always answered text messages and emails immediately. He was very busy but still kept up with us and our questions. We had our used vehicle appraised while we test drove the new one and when we got back it was ready and we started our purchase. He went above and beyond and Kevin also did amazing job making the numbers work and come together. In the finance department Brian Wallace did our paperwork. He was very pushy about warranties and coverage I didn't want and when I turned them down I was told I was making a huge mistake, almost as if he thought they were selling me a piece of junk. More
by chevyboy2285
Employees Worked With
Brian Wallace, Kevin Hoflich, Jason Saville
March 26, 2016
From old to new Got a great deal switching out my out 02 elantra with a nearly brand new 15 elantra. First time buyer with limited credit history and they still pulle Got a great deal switching out my out 02 elantra with a nearly brand new 15 elantra. First time buyer with limited credit history and they still pulled off a great deal for me. Very amazing guys, not pushy at all and just all around great car buying experience. More
by NickS
March 23, 2016
"Very poor customer service new Cadillac sales" They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a cust They changed there prices, after a purchase order is provided and was agreed on over email. That shows all details and the manager still thinks a customer will trust them or pay over 2,700 dollars more!!! Don't waste your time and "Very poor customer service" "Very poor customer service"don't trust new Cadillac sales at this dealership. Bate and switch sales..... No respect! US Army wounded warrior combat veteran. More
by Veteran
Employees Worked With
Mark Wiskemann
March 22, 2016
Car for Daughter Ended in a Car for Us! We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet We came to Fitzgerald's after two very frustrated visits to two other area dealers in our attempt to purchase a car for our daughter (and one to meet our needs, as well). In comparison to the other two local dealers, Fitzgerald's was extremely fair and accommodating in offering us a fair trade in value for our car and assisting us in finding the perfect car to meet our needs! Our sales associate, Jason Saville, was very pleasant and knowledgeable of the company. As we left the dealership in our new car (and money left in our pocket), my husband commented that we will return to Fitzgerald when we need another car. More
by beachparty4
Employees Worked With
Brian Wallace, Jason Saville
March 19, 2016
New traverse I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. I have actually bought my last two cars from this dealership for great prices. The sales process was actually less painful than I thought it would be. The salesman Jason Saville took the time to understand the needs of my family and make sure the car would be a good fit. More
by SolidMetal
Employees Worked With
Mike Sienkiewicz, Jason Saville, Joshua Gutzman
March 15, 2016
The service department is terrible I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just scr I've been a loyal customer to the service department for years. For oil changes and tires, they are just fine. But for costly jobs, they will just screw you plain and simple. I brought my VW in August 2015 because it started bucking on me when I would try to accelerate. I explained to the service department to please call me and before doing any work, can they check the transmission. If it was the transmission, which was my diagnosis, I do not want to replace it, my car wasn't worth it. So what to do they do, knowing good and well it was the transmission, say its a computer for the transmission. The part and labor was around $1800 and then they sold me on a tune up so that my car will be good as new, another $600. Well after a month, I brought it back, the transmission still bucks when shifting into 2nd gear. They claim they can't reproduce the problem and there are not diagnostic codes and give me my car back. Now, in March 2016, my service light is on. Guess what, its my transmission, I need a new one, which I'm certain I always did since August!!! And to top it off, they wont credit me for the 'screw you' part they sold me, to make some business off of me because I explained upfront, I wouldn't replace the transmission if that's what's wrong...... since now the warranty on the part is up!!!! Funny, how that worked out when I took the car in a month after they screwed me in August and they said everything was fine, while my car bucked backwards whenever it shifted to 2nd....... I will never use this dealership again, they lost a loyal customer. More
by LG32
Employees Worked With
Andrew Linker
March 08, 2016
Mark Lawson was the greatest! We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around We had a horrible experience trying to buy a new (used) vehicle. We had gone to at least 20 other dealerships before trying Fitzgerald. We had around a 10,000$ limit that we didn't want to exceed. At all the other dealerships, they looked down on us. We didn't have enough for them. We told them everything we wanted in a vehicle, and they kept trying to sell us thing they just wanted to get rid of. We had almost given up hope on dealerships in general. As soon as we walked into Fitzgerald, mark Lawson greater us with a smile. He treated us with respect and really listened to what we wanted in our purchase. He found us the perfect jeep commander, and we couldn't be happier. He kept up his pleasant attitude the entire day. Mark found us exactly what we wanted and it was even UNDER our budget. I would recommend this dealership, (and mark) to anyone looking for a fantastic car buying experience. More
by Perhardt7686
Employees Worked With
Mark Lawson
February 21, 2016
New car for my son We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is We actually went into Fitzgerald to see a different salesman, however, he was not there. Alex Camacho was available and I was very impressed. He is the best car salesman that I have ever had in 30 years of buying cars. He was nice, polite, down to earth. He was very professional, he kept us informed of what was going on by explaining all of the processes to us, he was interesting to talk to and he made sure that we were comfortable. I would absolutely recommend him to anybody who is going to make a car purchase. More
by pamella
Employees Worked With
Mike Bennett, Alex Camacho, Mike Sienkiewicz
