Fitzgerald Chevrolet Frederick

Great sales staff and service department! This is the 3rd vehicle we have gotten from Fitzgerald. Everyone has done an excellent job in customer satisfaction! Jason Saville, our salesman has g This is the 3rd vehicle we have gotten from Fitzgerald. Everyone has done an excellent job in customer satisfaction! Jason Saville, our salesman has gone above and beyond the call of duty to make sure we are pleased with our purchase and make it possible we could afford the car and were 100% and completely satisfied. Also the sales manager Bob Banan worked with us to ensure we were completely satisfied and happy with our purchase. Kudos to Jason and Bob! The service dept. has done an excellent job in the past also. I am sure our next vehicle will be purchased at Fitzgerald's and will definitely recommend Fitzgerald's to family, friends and others. Sivcerely, Thanks again, Thelma and Melvin More

Fantastic service without the hassle All the employees are kind and helpful. There was no pressure when it came to leasing my vehicle. There was no hassle when it came to negotiating a pr All the employees are kind and helpful. There was no pressure when it came to leasing my vehicle. There was no hassle when it came to negotiating a price for my vehicle. The service department is fantastic. All the features of my vehicle were explained to me, and they even helped me sync my phone with the car, and helped set up the satellite radio. When I need a new car, I'm going back to this dealership in a heartbeat. More

I spent a lot of time looking at cars in MD and VA I spent to much time looking at cars in MD and VA. The prices where just out of my budget and the dealers would not negotiate new or used. Some where I spent to much time looking at cars in MD and VA. The prices where just out of my budget and the dealers would not negotiate new or used. Some where just plain rude. Offering low payments for a car that I cant afford isn't the answer and selling it to me as such is how people get trapped in debt. LOW AND BEHOLD if I had come here first I could have saved a week or 2. I saw the car I wanted on the webpage. It had everything I wanted and then some. The price was well below budget and unlike many dealers the "Internet price" is actually what they sell it for. It's not a gimmick where its base on a bunch of possible deals you might be eligible for. I called and they held it for me for a a few hours untill I could get up there. Mark Lawson was incredible personable and fun. He put no pressure on me and answered all my questions. He was friendly and as quick as he could be (we all know car buying is never in and out) This place was a dream compared to what I had experienced. The prices on most models seemed pretty good. More

Car Buying the Way it Should be We've been looking for a used VW Jetta with manual transmission for some time, having gone to several dealers. Fitzgerald's was the last place we vis We've been looking for a used VW Jetta with manual transmission for some time, having gone to several dealers. Fitzgerald's was the last place we visited; we should have gone there first. The experience was actually pleasant. Both Mark of Sales and Josh of Finance made the experience essentially pain free and provided us the information we needed to make our decision in a no hassle, no pressure environment. From now on, the Fitz way is the only way we'll go when purchasing a new or used car. More

Quick and painless! It did not hurt that we knew what we wanted. But Brent made the whole process of test driving, trading, and buying our new Passat very pleasant. Ver It did not hurt that we knew what we wanted. But Brent made the whole process of test driving, trading, and buying our new Passat very pleasant. Very knowledgeable, not pushy or cheesy, and has the best route for test driving a vehicle that I have ever experienced. I highly recommend Brent at this dealership if you are interested in these makes and models. More

In our best interest We went in to check on a recall for our 2012 VW CC, and to inquire about possible options to buy or lease a replacement vehicle. Brent Johns did a s We went in to check on a recall for our 2012 VW CC, and to inquire about possible options to buy or lease a replacement vehicle. Brent Johns did a superb job, without any pressure, of presenting options that were in our best interest. He made our decision to purchase a 2016 Passat very easy and an excellent experience. We certainly recommend Brent and the Fitzgerald Auto Mall. More

Surprisingly great experience I had a really great experience buying my Passat yesterday. Bent Johns was really easy to work with and seemed to have a level of empathy for me, the I had a really great experience buying my Passat yesterday. Bent Johns was really easy to work with and seemed to have a level of empathy for me, the customer, not always seen in this industry. During the transaction, I never mentioned previous negative experiences at the dealership that I and my family have had which resulted in purchases elsewhere. Brent changed my opinion of the dealership and sold me the car I wanted without all of the hours long crap and drudgery sometimes involved. Also, the price of the car was competitive enough that I felt further shopping unnecessary. Overall, the next time I buy a car, if Brent is selling what I want, he will be my first visit. More

Highly Responsive & Helpful I went to Fitzgerald Auto Mall knowing I wished to purchase a car, and Brent Johns took the initiative to introduce himself and guide us through the c I went to Fitzgerald Auto Mall knowing I wished to purchase a car, and Brent Johns took the initiative to introduce himself and guide us through the car offerings. He was knowledgeable and helpful, and helped steer me towards the right car. In all communication throughout the looking process, and then even after the purchase, he's been attentive, responsive, and easy to work with. He's done a magnificent job of being present when you could use it, without tipping into excessive calling. He's very polite and personable, making talking with him easy. I'd highly recommend working with him and with Fitzgerald Auto Mall, which has been such a smooth process throughout. Five months in, and I'm so glad I chose to worth with them. Every step of the way has been a piece of cake, and they make sure my car is taken care of (making it easy for even absent-minded people like me, with helpful reminders, a free servicing, and a highly easy-to-use app!). I've been thrilled, and would highly recommend Brent Johns and Fitzgerald Auto Mall. More

Professional and no pressure We felt like Brent's goal was to find the car that was right for us and were never pressured to buy. He gave us a very helpful orientation to our new We felt like Brent's goal was to find the car that was right for us and were never pressured to buy. He gave us a very helpful orientation to our new Mazda's features and was able to answer all of our questions. More

Fantastic buying experience. I could not have had a better experience. Brent was very professional, and the price could not be beat. There was absolutely no pressure or back and f I could not have had a better experience. Brent was very professional, and the price could not be beat. There was absolutely no pressure or back and forth shady tactics on pricing that I have experienced at many other dealers. Brent was upfront with all information, and was very knowledgeable about the vehicle I was looking at. More