Fitzgerald Chevrolet Frederick

Excellent car buying experience! It was a pleasure to work with Mark Lawson on the purchase of a used car. He was very knowledgeable and helped me find the right vehicle for me and my It was a pleasure to work with Mark Lawson on the purchase of a used car. He was very knowledgeable and helped me find the right vehicle for me and my budget while making the process as smooth and painless as possible. The way car buying should be! More

Dropping off my Cadillac for a repair!!!! Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handl Seth Dawson, the Service Manager at Fitzgerald auto mall in Frederick Maryland and Chuck Rice the Assistant Service Manager have personally been handling my few issues with my 2015 Cadillac Escalade,,, Seth and Chuck have been nothing but professional and courteous every step of the way through a very trying time. Their professionalism on handling these minor issues, have been second to none…Their service department alone would be the reason that I would buy a car again from Fitzgerald auto Mall... When you talk about white glove service, their entire team performs at The highest level. Everything from your car being cleaned to perfection , them holding the door...etc... Sylvia Westerlund the Customer Relations Manager, have been an incredible pleasure to work with over the last year and a half. I would give them the highest marks for customer service,and highly recommend them , to anybody looking to purchase a vehicle, or having their car serviced. Again, I want to personally thank, Seth, Chuck, Sylvia, And Tim . for all their hard work, and help that they have provided. Sincerely, John McAleer More

Certified used truck purchase Mark Lawson was a pleasure to work with on my purchase of a used Chevrolet Silverado. He was very knowledgeable of all the options and their operation Mark Lawson was a pleasure to work with on my purchase of a used Chevrolet Silverado. He was very knowledgeable of all the options and their operation. His style of salesmanship was refreshing, as he didn't attempt to "up sell" me on my purchase, and was a very attentive listener concerning my financing needs. The experience as a whole was everything that I expected from a long standing dealer with a good reputation. I will return to Fitzgerald auto mall the next time I'm considering another vehicle. More

Surpassed my expectations in every way Brent Johns and the team at Fitzgerald completely defied my expectations of the car buying process, in a good way. Having never bought a car from a de Brent Johns and the team at Fitzgerald completely defied my expectations of the car buying process, in a good way. Having never bought a car from a dealership before, and having recently emerged from the nightmare which is mattress shopping, I came into the process fully prepared for greasy salesman, deceptive pricing and high-pressure tactics. Instead, what I found was a friendly, down-to-earth environment, with genuinely helpful customer service, which made my dreaded car-buying experience not just tolerable, but actually enjoyable and pleasant! From the moment we went for my first test-drive, it was clear that Brent is someone who understands and shares the pleasure and enjoyment of driving. High-pressure sales instantly turns me off and makes me want to run the other way, so Fitzgerald was clearly the right place for me. Brent was extremely patient and accommodating during my search; I took lots of time deciding and trying out different cars, and he indulged me by letting me go into twisty back roads in the mountains, so I could really get a good feel for the car. I had very specific cargo requirements for my car due to being a musician with lots of large musical gear, and he allowed me to take multiple vehicles to my home to try loading my gear in to see if it would fit. During the whole process, I felt totally relaxed and unhurried, and Brent's enthusiasm seemed to come from his love of cars rather than the need to make a sale. This is how sales should be -- an ideal salesman sells the product because of his own genuine appreciation and enthusiasm for it. I have equally high praise for Josh Gutzman in Finance, who was totally laid back, friendly, transparent and informative. Before I made my decision, I went to four or five other dealerships to try lots of different cars, but I ended up back at Fitzgerald not only because they had what turned out to be the best car for me, but also because they were people I felt comfortable working with. More

Dealership extremely committed to customer satisfaction. This is the 4th vehicle we have gotten from Fitzgerald's. The sales staff and service department are exceptionally committed to customer satisfaction! This is the 4th vehicle we have gotten from Fitzgerald's. The sales staff and service department are exceptionally committed to customer satisfaction! Kudos to Jason Saville, Bob Banan and Josh Gutzman. They are truly very professional! I am sure our next vehicle will come from Fitzgerald's.Sincerely, Thelma, Debbie & Melvin More

Great Experience! Brent Johns was a delight to work with. The car buying experience could not have been easier - he was knowledgeable, personable, and able to answer a Brent Johns was a delight to work with. The car buying experience could not have been easier - he was knowledgeable, personable, and able to answer all of our questions. We would highly recommend Brent and Fitzgerald Auto Mall to anyone in the market. More

Great experience - no nonsense I was referred to this dealer by a friend and I couldn't be happier with my experience. I worked with Jason through phone and email to narrow down my I was referred to this dealer by a friend and I couldn't be happier with my experience. I worked with Jason through phone and email to narrow down my search to the cars that would work for me. This made the process on arrival easy. They shared all of the inspection paperwork and vehicle history before I even test drove the car so that I could be confident that the used car I wanted had a good history of care. I left with the car I wanted at a reasonable price after a wonderful experience. More

PHENOMENAL EXPERIENCE WITH ROB!!! Thank you VERY much to Rob & Brian for making my car buying experience AMAZING! I called & spoke with rob to make sure the VW was still on the lot. By Thank you VERY much to Rob & Brian for making my car buying experience AMAZING! I called & spoke with rob to make sure the VW was still on the lot. By the time I got there (15 minutes later), he had already put air in the tires, gas in the car and had it cleaned up ready to go for me to test drive. Not ONE time during our test drive did he initiate conversation about financing. He solely discussed features of the car and answered all of my questions. Rob was extremely knowledgable! My husband and I had been car shopping for awhile now and when I went in by myself to look at this car and had the experience I had, I ended up purchasing. Thank you to Rob for making this experience not only memorable, but relaxing, calm and easy. Thank you to Brian for making signing the papers a lot of fun & relaxing. We will definitely be back to purchase another vehicle, and will definitely recommend Rob to friends and family who are looking for a vehicle. Thanks again! More

A++ for Jason Saville After my car was totalled by a careless driver, I was forced to shop around for a new vehicle. Following several bad experiences with high pressure s After my car was totalled by a careless driver, I was forced to shop around for a new vehicle. Following several bad experiences with high pressure salesmen, I was fortunate to discover FitzMall and Mr. Jason Saville. The no haggle policy allowed me to see what my monthly payments would be immediately for any car on the lot. The selection was excellent and Mr. Saville made the process a very pleasant and informative experience. I will definitely be recommending Mr. Saville to my friends and will return to Jason and FitzMall the next time my husband or I need a new car or truck. Thank you, Jason! More

Thanks to Mark, Josh and Mario!! Thanks so very much to Mark Lawson and Josh Gutzman for the amazingly painless car buying experience I had on Friday night! I had not purchased a car Thanks so very much to Mark Lawson and Josh Gutzman for the amazingly painless car buying experience I had on Friday night! I had not purchased a car in several years and was absolutely not looking forward to it. Both Mark and Josh were so friendly, knowledgeable and helpful, that it made an experience I was dreading into a very pleasurable one! And Mario Meyers was great to chat with on the phone before I even got there. I would recommend them (and FitzMall) to anyone looking for a new or used car. Thanks, guys! More