Fitzgerald Chevrolet Frederick

Surpassed my expectations in every way Brent Johns and the team at Fitzgerald completely defied my expectations of the car buying process, in a good way. Having never bought a car from a de Brent Johns and the team at Fitzgerald completely defied my expectations of the car buying process, in a good way. Having never bought a car from a dealership before, and having recently emerged from the nightmare which is mattress shopping, I came into the process fully prepared for greasy salesman, deceptive pricing and high-pressure tactics. Instead, what I found was a friendly, down-to-earth environment, with genuinely helpful customer service, which made my dreaded car-buying experience not just tolerable, but actually enjoyable and pleasant! From the moment we went for my first test-drive, it was clear that Brent is someone who understands and shares the pleasure and enjoyment of driving. High-pressure sales instantly turns me off and makes me want to run the other way, so Fitzgerald was clearly the right place for me. Brent was extremely patient and accommodating during my search; I took lots of time deciding and trying out different cars, and he indulged me by letting me go into twisty back roads in the mountains, so I could really get a good feel for the car. I had very specific cargo requirements for my car due to being a musician with lots of large musical gear, and he allowed me to take multiple vehicles to my home to try loading my gear in to see if it would fit. During the whole process, I felt totally relaxed and unhurried, and Brent's enthusiasm seemed to come from his love of cars rather than the need to make a sale. This is how sales should be -- an ideal salesman sells the product because of his own genuine appreciation and enthusiasm for it. I have equally high praise for Josh Gutzman in Finance, who was totally laid back, friendly, transparent and informative. Before I made my decision, I went to four or five other dealerships to try lots of different cars, but I ended up back at Fitzgerald not only because they had what turned out to be the best car for me, but also because they were people I felt comfortable working with. More

Dealership extremely committed to customer satisfaction. This is the 4th vehicle we have gotten from Fitzgerald's. The sales staff and service department are exceptionally committed to customer satisfaction! This is the 4th vehicle we have gotten from Fitzgerald's. The sales staff and service department are exceptionally committed to customer satisfaction! Kudos to Jason Saville, Bob Banan and Josh Gutzman. They are truly very professional! I am sure our next vehicle will come from Fitzgerald's.Sincerely, Thelma, Debbie & Melvin More

Great Experience! Brent Johns was a delight to work with. The car buying experience could not have been easier - he was knowledgeable, personable, and able to answer a Brent Johns was a delight to work with. The car buying experience could not have been easier - he was knowledgeable, personable, and able to answer all of our questions. We would highly recommend Brent and Fitzgerald Auto Mall to anyone in the market. More

Great experience - no nonsense I was referred to this dealer by a friend and I couldn't be happier with my experience. I worked with Jason through phone and email to narrow down my I was referred to this dealer by a friend and I couldn't be happier with my experience. I worked with Jason through phone and email to narrow down my search to the cars that would work for me. This made the process on arrival easy. They shared all of the inspection paperwork and vehicle history before I even test drove the car so that I could be confident that the used car I wanted had a good history of care. I left with the car I wanted at a reasonable price after a wonderful experience. More

PHENOMENAL EXPERIENCE WITH ROB!!! Thank you VERY much to Rob & Brian for making my car buying experience AMAZING! I called & spoke with rob to make sure the VW was still on the lot. By Thank you VERY much to Rob & Brian for making my car buying experience AMAZING! I called & spoke with rob to make sure the VW was still on the lot. By the time I got there (15 minutes later), he had already put air in the tires, gas in the car and had it cleaned up ready to go for me to test drive. Not ONE time during our test drive did he initiate conversation about financing. He solely discussed features of the car and answered all of my questions. Rob was extremely knowledgable! My husband and I had been car shopping for awhile now and when I went in by myself to look at this car and had the experience I had, I ended up purchasing. Thank you to Rob for making this experience not only memorable, but relaxing, calm and easy. Thank you to Brian for making signing the papers a lot of fun & relaxing. We will definitely be back to purchase another vehicle, and will definitely recommend Rob to friends and family who are looking for a vehicle. Thanks again! More

A++ for Jason Saville After my car was totalled by a careless driver, I was forced to shop around for a new vehicle. Following several bad experiences with high pressure s After my car was totalled by a careless driver, I was forced to shop around for a new vehicle. Following several bad experiences with high pressure salesmen, I was fortunate to discover FitzMall and Mr. Jason Saville. The no haggle policy allowed me to see what my monthly payments would be immediately for any car on the lot. The selection was excellent and Mr. Saville made the process a very pleasant and informative experience. I will definitely be recommending Mr. Saville to my friends and will return to Jason and FitzMall the next time my husband or I need a new car or truck. Thank you, Jason! More

Thanks to Mark, Josh and Mario!! Thanks so very much to Mark Lawson and Josh Gutzman for the amazingly painless car buying experience I had on Friday night! I had not purchased a car Thanks so very much to Mark Lawson and Josh Gutzman for the amazingly painless car buying experience I had on Friday night! I had not purchased a car in several years and was absolutely not looking forward to it. Both Mark and Josh were so friendly, knowledgeable and helpful, that it made an experience I was dreading into a very pleasurable one! And Mario Meyers was great to chat with on the phone before I even got there. I would recommend them (and FitzMall) to anyone looking for a new or used car. Thanks, guys! More

Great sales staff and service department! This is the 3rd vehicle we have gotten from Fitzgerald. Everyone has done an excellent job in customer satisfaction! Jason Saville, our salesman has g This is the 3rd vehicle we have gotten from Fitzgerald. Everyone has done an excellent job in customer satisfaction! Jason Saville, our salesman has gone above and beyond the call of duty to make sure we are pleased with our purchase and make it possible we could afford the car and were 100% and completely satisfied. Also the sales manager Bob Banan worked with us to ensure we were completely satisfied and happy with our purchase. Kudos to Jason and Bob! The service dept. has done an excellent job in the past also. I am sure our next vehicle will be purchased at Fitzgerald's and will definitely recommend Fitzgerald's to family, friends and others. Sivcerely, Thanks again, Thelma and Melvin More

Fantastic service without the hassle All the employees are kind and helpful. There was no pressure when it came to leasing my vehicle. There was no hassle when it came to negotiating a pr All the employees are kind and helpful. There was no pressure when it came to leasing my vehicle. There was no hassle when it came to negotiating a price for my vehicle. The service department is fantastic. All the features of my vehicle were explained to me, and they even helped me sync my phone with the car, and helped set up the satellite radio. When I need a new car, I'm going back to this dealership in a heartbeat. More

I spent a lot of time looking at cars in MD and VA I spent to much time looking at cars in MD and VA. The prices where just out of my budget and the dealers would not negotiate new or used. Some where I spent to much time looking at cars in MD and VA. The prices where just out of my budget and the dealers would not negotiate new or used. Some where just plain rude. Offering low payments for a car that I cant afford isn't the answer and selling it to me as such is how people get trapped in debt. LOW AND BEHOLD if I had come here first I could have saved a week or 2. I saw the car I wanted on the webpage. It had everything I wanted and then some. The price was well below budget and unlike many dealers the "Internet price" is actually what they sell it for. It's not a gimmick where its base on a bunch of possible deals you might be eligible for. I called and they held it for me for a a few hours untill I could get up there. Mark Lawson was incredible personable and fun. He put no pressure on me and answered all my questions. He was friendly and as quick as he could be (we all know car buying is never in and out) This place was a dream compared to what I had experienced. The prices on most models seemed pretty good. More