Fitzgerald Chevrolet Frederick

Bait and switch Car price on Cargurus and OTD price provided to me not only included the Mazda $500 (which I suspected, but was not sent in the email), but also was o Car price on Cargurus and OTD price provided to me not only included the Mazda $500 (which I suspected, but was not sent in the email), but also was only valid, I was told when prepared to buy, if I used their financial ng ( which would not be the Mazda offered 0% ). If I wanted the 0% and $500 offer, I would pay them the $500 and $1500 more. Happily, I walked away and bought a great civic hatchback sport touring. More

Satisfying a Tough Customer I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word or u I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word or ultimatums in negotiations. I have been doing pricing, forecasting and negotiation in the Aerospace industry for more years then I care to remember. I knew what I wanted to pay, what (I felt) was the intrinsic value of a new - prior model year vehicle should be; I was not easily swayed. The dealers initial offering was alright but not great, we were substantially far apart on price and I honestly thought I would have to continue shopping. This is the point in the process were John Lee and I exchanged 12-15 emails, negotiating, expressing opinions & frustrations, sharing a laugh or two. John Lee was honest, knowledgeable and gifted with patient and perseverance. In short he got me the deal - the price I wanted - where I couldn't say no. I live in CT and drove down 290 miles and back to pick up my new MX5.......and I would do it again. John Lee is the man and Fitzgerald is the dealership, accept no substitutes. More

Hani Hooked it Up! Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As excite Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As excited as we were about getting a new car, the thought of dealing with the runaround and insincerity we'd been accustomed to in the past kept us away from a dealership. Our experience with Hani at Fitzgerald Auto Mall was exactly the opposite. His service was knowledgable and helpful, his personality is authentic, fun, and confident. Hani makes buying a new car an experience you can enjoy! You can relax and take comfort in knowing that you are in capable hands. We LOVE our new car! I would recommend Hani to any of my friends or family, and already have! More

Excellence, Knowledgeable, Professional! I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department! More

Mark Lawson is the Man I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was just a I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was just as easy and enjoyable. I owe this to Mark Lawson our sales rep. His expertise and knowledge helped us find the exact vehicle we were looking for. The whole process from start to finish was seamless and stress free. Zach Sherman made the sometimes tiresome paperwork process fly by. I will never go anywhere else to purchase a car, Fitzgerald is my dealer for life. Thanks again Mark and Zach. Sincerely, Scott Ely More

First time buying a brand new car I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to extend my I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to extend my thanks to Mario Meyers and Mike Bennett (Finance Manager) for helping me out with everything. I have been working on getting my hands on a 2017 Camaro for about three months now and I finally did it. Ftizgerald Auto Mall helped me get the car I wanted and worked with me in furnishing my deal. I am extremely thankful for Mario helping me though phone calls and e-mail. And to Mike Bennett for helping me out with the paperwork. He explained everything I was signing and gave me a very nice breakdown of my loan. Thank you for keeping the process simple. I hope in the future to buy another car from here one day. Lastly, I want to extend my thanks to June Rutkay for following up with me via e-mail and asking if I had any other questions. I hope to one day buy another car from here. More

Mark Lawson/Joshua Gillions Mark Lawson showed great patience, knowledge and courtesy in helping us to select our vehicle. He and Joshua Gillions are certainly the best exemplars Mark Lawson showed great patience, knowledge and courtesy in helping us to select our vehicle. He and Joshua Gillions are certainly the best exemplars of the Fitzgerald brand. I would surely recommend the Mazda product and particularly urge any interested purchaser to seek out Mark at Fitzgerald.. More

great job iI had a good experience regarding buying my 1st owned car,jason and mike are both helpfu ,all i can say is they exceeded my expectations,thats why wi iI had a good experience regarding buying my 1st owned car,jason and mike are both helpfu ,all i can say is they exceeded my expectations,thats why will recommend them to my friends and families.thank you for your great service. More

Second time around When I was looking for another used vehicle, my first move was to send Mark an email and make sure some other dealer hadn't poached him. We had suc When I was looking for another used vehicle, my first move was to send Mark an email and make sure some other dealer hadn't poached him. We had such a great experience with both Mark and Fitzgerald Auto 3 years ago, that I was hoping to get that combo again. Luckily, they are still a team. They offered me a fair trade in value for my SUV and made the buying process as easy as possible. (And with my 2 year old running around the dealership on a Friday evening, it could have been a nightmare.) Mark is always up front with the good and bad, and we had an honest conversation about car-buying while we waited for financing results. Because of my job where I advertise for car dealers, I have unique insight into a dealership and this made for a delightful conversation and helped me feel confident that I was getting a solid deal, from a respectable company. I will do business again with Mark and Fitzgerald. Hopefully not for a few more years, but when the time comes that I need a new car, I know who to call. More

Best car buying experience This the 4th car that I've purchased through a fitzgerald dealership. It's the best way to go with purchasing a new car. It won't be the last. This the 4th car that I've purchased through a fitzgerald dealership. It's the best way to go with purchasing a new car. It won't be the last. More