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Fitzgerald Chevrolet Frederick

Frederick, MD

4.4
542 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 542 reviews

April 19, 2017

Pleasure doing business. I am a first time buyer at Fitzgerald Auto Mall of Frederick and a first time Mazda buyer. The experience was very pleasant. Mark Lawson was a great s More

by Cara H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Mark Lawson
Apr 24, 2017 -

Fitzgerald Chevrolet Frederick responded

We are thrilled that Mark made your first purchase a pleasant one! Thanks again and enjoy your new Mazda!

April 18, 2017

Thank you for taking the anxiety out of purchasing a car! Everyone from my wonderful salesman, Mark Lawson to Mike S and Josh G in finance. You treated me like family. You knew I was nervous about the whole p More

by Melli B
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gillions, Mike Sienkiewicz, Mark Lawson
Apr 18, 2017 -

Fitzgerald Chevrolet Frederick responded

Happy to hear that Mark, Mike and Josh were able to help you find your Mazda CX-5! Enjoy!

April 17, 2017

Husband and I purchased cars from this dealership-Very Happy My husband has purchased 5 cars from this dealership, and this was my first. Treated very well, and our Sales Rep, Hani Aranca, went so far as to show More

by Teresa2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hani Aranca
Apr 17, 2017 -

Fitzgerald Chevrolet Frederick responded

Wow, thanks for trusting us with your purchasing for all these years! I will pass on your kind words to Hani. Thanks so much, Teresa and enjoy your new wheels!

April 06, 2017

Sales and Credit Huge problems with a TDI VW turn in under the buyback program. Sales told us to finance a portion at .9% to save an additional $1,000, we applied onli More

by SherrieSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Gillions, Andy Bingham
Apr 11, 2017 -

Fitzgerald Chevrolet Frederick responded

Ms. Sherrie S. – Thank you for bringing your concerns to our attention. I appreciate that that you took the time to correspond with me via email. We take our customer feedback very seriously and have addressed your experience with our staff. I confirmed that you received your refund check along with your current license plates and registration. It was certainly not our intention for you to have a poor sales experience. The staff works very hard to be forthcoming and transparent. I also addressed the TDI Buyback as that is a separate entity between you and the Volkswagen manufacture. It is not a dealership responsibility although we can certainly empathize with you. Moving forward, we do hope that you continue to enjoy your new Volkswagen. If you should have any additional questions or require future assistance, please contact me at your convenience. Respectfully, Alicia Umbel – Customer Relations Manager / 240-629-7368 or umbela@fitzmall.com

April 05, 2017

6 Great purchases from Fitzgerald I have purchased 6 new cars from Fitzgerald since 1995. I just took delivery of a new Mazda 3 last weekend. Mark Lawson happily provided about a doz More

by riptide262
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Apr 12, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for shopping with us for so many years! We appreciate that. Enjoy your new Mazda3!

April 05, 2017

Truck Purchase - Great Experience I was a first time vehicle buyer and Jason made the experience go very smoothly. He was understanding of how I wanted to handle the car buying experie More

by mmmmmmm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Saville
Apr 12, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for this great review! Please reach out if you need any further assistance at all!

March 30, 2017

Great experience buying my Mazda CX-5 Second car I've purchased at Fitzgerald. Great dealership and price. Friendly and easy to work with. I really like the no-haggle pricing model. More

by dtop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Mar 30, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for returning to us for another car purchase! We really appreciate you coming back. Enjoy your new wheels and we will see you on the road!

March 29, 2017

Great experience The staff was friendly and very helpful. Was able to purchase my vehicle very smoothly. Was very informative about the vehicle and offered to help se More

by JT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Saville
Mar 30, 2017 -

Fitzgerald Chevrolet Frederick responded

We are thrilled that Jason was able to help out! Enjoy your new ride!

March 28, 2017

Great Had a great experience with Jason and Rob. I felt they both were honest and not trying to get over on me never felt pressured. Mike explained everythi More

by Aclauren18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Robert Moreno, Jason Saville
Mar 28, 2017 -

Fitzgerald Chevrolet Frederick responded

Thanks so much for this glowing review for Jason, Mike and Robert. Please feel free to reach out to us if you have any further questions about your new car! Enjoy!

March 27, 2017

Fantastic! Never has a purchase from a car dealership been this easy. I was shown the cars I asked to see. No high pressure tactics. In the end, I drove away i More

by Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2017 -

Fitzgerald Chevrolet Frederick responded

Thanks, we will be sure to pass this on to John and the team at Fitzgerald Auto Mall Frederick! Enjoy your new Mazda6; it's a great vehicle!

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