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Fitzgerald Chevrolet Frederick

Frederick, MD

4.5
545 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do. There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include: *-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating. *-Our exclusive Best Price Guarantee assures customers of the best prices. *-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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114 Baughmans Lane

Frederick, MD

21702

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Showing 545 reviews

April 26, 2017

upgrade through fitz mall was the way to go didn't think I could get a new car and one that was decent and priced at a reasonable price but once I walked in a was immediately greeted and taking More

by Shanay2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Gutzman, Andrea Alvarez
Apr 27, 2017 -

Fitzgerald Chevrolet Frederick responded

Thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

April 25, 2017

First Class People, Price and Process Go to any of the Fitzgerald dealerships. I've purchased cars/trucks from most of them for over 30 years. Everything you don't like about other deale More

by Edward E. - Damascus, MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Gillions, Mike Sienkiewicz, Mark Lawson
Apr 26, 2017 -

Fitzgerald Chevrolet Frederick responded

Wow, thanks for this great review! We appreciate you coming to us for so many years; that is wonderful! See you next time, Edward!

April 22, 2017

Above and Beyond The service I received at Fitzgerald went above and beyond what I expected. They were able to locate and secure the exact hard to find configuration More

by MillerGD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gillions, Mike Sienkiewicz, Mark Lawson
Apr 24, 2017 -

Fitzgerald Chevrolet Frederick responded

We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.

April 19, 2017

Pleasure doing business. I am a first time buyer at Fitzgerald Auto Mall of Frederick and a first time Mazda buyer. The experience was very pleasant. Mark Lawson was a great s More

by Cara H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bennett, Mark Lawson
Apr 24, 2017 -

Fitzgerald Chevrolet Frederick responded

We are thrilled that Mark made your first purchase a pleasant one! Thanks again and enjoy your new Mazda!

April 18, 2017

Thank you for taking the anxiety out of purchasing a car! Everyone from my wonderful salesman, Mark Lawson to Mike S and Josh G in finance. You treated me like family. You knew I was nervous about the whole p More

by Melli B
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Gillions, Mike Sienkiewicz, Mark Lawson
Apr 18, 2017 -

Fitzgerald Chevrolet Frederick responded

Happy to hear that Mark, Mike and Josh were able to help you find your Mazda CX-5! Enjoy!

April 17, 2017

Husband and I purchased cars from this dealership-Very Happy My husband has purchased 5 cars from this dealership, and this was my first. Treated very well, and our Sales Rep, Hani Aranca, went so far as to show More

by Teresa2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hani Aranca
Apr 17, 2017 -

Fitzgerald Chevrolet Frederick responded

Wow, thanks for trusting us with your purchasing for all these years! I will pass on your kind words to Hani. Thanks so much, Teresa and enjoy your new wheels!

April 06, 2017

Sales and Credit Huge problems with a TDI VW turn in under the buyback program. Sales told us to finance a portion at .9% to save an additional $1,000, we applied onli More

by SherrieSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Gillions, Andy Bingham
Apr 11, 2017 -

Fitzgerald Chevrolet Frederick responded

Ms. Sherrie S. – Thank you for bringing your concerns to our attention. I appreciate that that you took the time to correspond with me via email. We take our customer feedback very seriously and have addressed your experience with our staff. I confirmed that you received your refund check along with your current license plates and registration. It was certainly not our intention for you to have a poor sales experience. The staff works very hard to be forthcoming and transparent. I also addressed the TDI Buyback as that is a separate entity between you and the Volkswagen manufacture. It is not a dealership responsibility although we can certainly empathize with you. Moving forward, we do hope that you continue to enjoy your new Volkswagen. If you should have any additional questions or require future assistance, please contact me at your convenience. Respectfully, Alicia Umbel – Customer Relations Manager / 240-629-7368 or umbela@fitzmall.com

April 05, 2017

6 Great purchases from Fitzgerald I have purchased 6 new cars from Fitzgerald since 1995. I just took delivery of a new Mazda 3 last weekend. Mark Lawson happily provided about a doz More

by riptide262
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Apr 12, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for shopping with us for so many years! We appreciate that. Enjoy your new Mazda3!

April 05, 2017

Truck Purchase - Great Experience I was a first time vehicle buyer and Jason made the experience go very smoothly. He was understanding of how I wanted to handle the car buying experie More

by mmmmmmm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Saville
Apr 12, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for this great review! Please reach out if you need any further assistance at all!

March 30, 2017

Great experience buying my Mazda CX-5 Second car I've purchased at Fitzgerald. Great dealership and price. Friendly and easy to work with. I really like the no-haggle pricing model. More

by dtop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Lawson
Mar 30, 2017 -

Fitzgerald Chevrolet Frederick responded

Thank you for returning to us for another car purchase! We really appreciate you coming back. Enjoy your new wheels and we will see you on the road!

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