Fitzgerald Chevrolet Frederick

I took my 2016 Chevy Tahoe with 80k miles to Fitzgerald in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined m in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined my vehicle would need a new transmission and quoted me $5,700. Thinking this was pricey, I requested Fitzgerald not complete the repairs. The next day, I received a generic email from Fitzgerald to complete a survey. I completed the survey explaining my negative experience. Following the survey I received another email from Fitzgerald telling me to call the dealership because they wanted to make my experience right. I called Fitzgerald and after being transferred around, Cathy finally agreed to help. I explained the issue and she said she was going to see what she could do to help. The following day Cathy called me back. Cathy said she had good news. Cathy explained GM agreed to pay $1700 of the cost. However, Cathy then stated I was given a bad quote for the new transmission. Cathy said the estimate is actually $6900. Chevy and Fitzgerald have lost a good customer. More

My review for this dealership was excellent from beginning to end. My salesman was Mr Eric Cook who was professional, courteous and polite. Most of all…..Very detailed!! I would like to Thank him a beginning to end. My salesman was Mr Eric Cook who was professional, courteous and polite. Most of all…..Very detailed!! I would like to Thank him and the entire Fitzgerald family for making my Dream come TRUE!!!! More

Working with Carlos on getting the truck I wanted and getting the monthly payments where I wanted was a very good experience. I would recommend others to Fitzgreald getting the monthly payments where I wanted was a very good experience. I would recommend others to Fitzgreald More

I am very happy with my experience at Fitzgerald. Antoine was friendly and helpful. I am very happy with my new car. It was truly a great experience! was friendly and helpful. I am very happy with my new car. It was truly a great experience! More

My wife and my experience with Finance Director Jesse Torreyson, Sales Manager Jason Butts, and Sales Associate Carlos Negron was a completely wonderful experience. Each and everyone of these gentleman w Torreyson, Sales Manager Jason Butts, and Sales Associate Carlos Negron was a completely wonderful experience. Each and everyone of these gentleman went above and beyond to provide the utmost definition of "Amazing Customer Service". We purchased two vehicles on the same day and the process could not have been any smoother. From the initial introductions, to the test drives, loan application and approval process, closing and driving off the lot we could not have asked for more. They even went out of there way to bring a vehicle from the Rockville GMC to me in Frederick for a test drive and look over of the vehicle which was the second one we ultimately purchased on this day. They did this without prior notice to us coming to the dealership and did so after we requested to see it when we were there. Carlos was very knowledgeable and personable which helped make this a great experience and transaction during and after the purchases. This may have been the best interaction with any salesperson we've had the pleasure to work with for any product!! Thanks Carlos!!! Jason did an amazing job helping us with our trade in's and loan application and approvals and we couldn't have asked for more!! Much appreciated Jason!!! Jesse was an incredible individual that helped us with finishing up the process and did more than we ever expected to get us into our new cars with payments, service and warranty options that suited our needs perfectly!! He even saved us money on our monthly payments with services better than we were initially looking into. Your the Best Jesse!!! Extremely Happy Customer, John D. More

Best service we have ever received from a dealership. He has customers for Life!! Everyone we delt with went over and beyond. We ended up buying 2 SUV's that day. has customers for Life!! Everyone we delt with went over and beyond. We ended up buying 2 SUV's that day. More

I've been doing business with David Harrison and Fitzgerald since 2015. He is thorough and always comes through with what I'm looking for. He makes the buying process easy by having paperwork prep Fitzgerald since 2015. He is thorough and always comes through with what I'm looking for. He makes the buying process easy by having paperwork prepared in advance to save time. He's great with gathering information on multiple vehicles for side by side comparisons. I will continue to lease with him in the future. More

David offered a superior level of service and made the buying experience easy and comfortable. Even though we live almost 3 hours from the dealership, he met us half way to complete the deal and demonstr buying experience easy and comfortable. Even though we live almost 3 hours from the dealership, he met us half way to complete the deal and demonstrate the car's features. Will definitely recommend David and Fitzgerald Auto Mall to my friends looking to buy a car. More

David Harrison is an excellent professional with a heavy experience. Comparing to other dealers, he will take your requests seriously right from the start and will help to achieve your buying goals via open experience. Comparing to other dealers, he will take your requests seriously right from the start and will help to achieve your buying goals via open dialogue. Fitzgerald Auto Mall is definitely a place to go and I will highly recommend David to my colleagues and friends. More

Excellent buying experience! David Harrison was great to work with and I got the exact model and color Mazda CX-5 that I was looking for. I would definitely recommend buying from Fitzgerald Mazda - quick, work with and I got the exact model and color Mazda CX-5 that I was looking for. I would definitely recommend buying from Fitzgerald Mazda - quick, easy, and stress-free. This was my second time in a row buying from Fitzgerald and I've had a 5 star experience each time. More