Fitzgerald Chevrolet Frederick

Bent over backwards to meet my needs Chris L. has been wonderful to work with in getting an ongoing problem resolved with my vehicle. The bug with my infotainment system was extremely mi Chris L. has been wonderful to work with in getting an ongoing problem resolved with my vehicle. The bug with my infotainment system was extremely minor but Chris still took ownership of the issue and was relentless in getting to the bottom of it, even though Mazda didn't have an immediate fix for it. Kyle, one of the service technicians, also worked closely with me to try and identify the issue and get it fixed. From the time you pull in and are greeted by those that check in your car, to the service desk, the technicians, the people that sign out the loaner cars, shuttle drivers, and everyone in between, Fitzgerald service center employees are friendly, courteous, and professional. More

Personal & Professional Customer satisfaction first priority This was the absolute best experience I have ever had with a dealership and mostly a car salesman that put my satisfaction above his commission. He wa This was the absolute best experience I have ever had with a dealership and mostly a car salesman that put my satisfaction above his commission. He was so polite and caring I couldn't believe I was working with an employee of a large corporation I only purchased a used car and he made me feel like I bought the most expensive vehicle on the lot. Every little concern I had was handled immediately and to my complete satisfaction David Harrison will always be the salesman I go to and everyone I know in the market for a car. Fitzgeralds Mall isn't your normal large corporation trying to stick it to the little person, they're the company treating the little person like their biggest customer More

Just Purchased My First Truck I was greeted by my salesman Mark Lawson who was so sweet and professional. He was fast to answer any questions I had and went above and beyond to hel I was greeted by my salesman Mark Lawson who was so sweet and professional. He was fast to answer any questions I had and went above and beyond to help me make the decision. Once the right truck was found he handed me off safely to the finance man. He was just as nice and made the experience of signing on the dotted line enjoyable. Will be a customer for life thanks to the friendly staff and great stock. More

Professional all the way! I recently explored purchasing a new VW at the Fitzgerald dealership in Frederick....After purchasing 2 vehicles from them in the past (both great exp I recently explored purchasing a new VW at the Fitzgerald dealership in Frederick....After purchasing 2 vehicles from them in the past (both great experiences), I was happy to return. I worked with Dwight Courange, who provided ABOVE AND BEYOND my service expectations. He was professional, knowledgeable and made my whole experience easy. Sadly, I made a difficult decision to purchase a car elsewhere after a lot of deliberation. Dwight was refreshing and courteous and understood my decision was hard. I would HIGHLY recommend his sales service if you are shopping for a car with Fitzgerald. I cannot say enough in words, so I hope this review helps him get the acknowledgement he deserves. I will continue to bring my Mazda to Fitzgerald for service, and I would definitely recommend the Fitz Way. Sincerely, Angelina Thrasher More

Great Experience! Mark Lawson was very courteoud and professional throughout the car purchasing process. I will definitely purchase from Fitzgerald Auto Mall in the fut Mark Lawson was very courteoud and professional throughout the car purchasing process. I will definitely purchase from Fitzgerald Auto Mall in the future. I really like my vehicle. More

Great experience My entire experience at Fitzgerald auto was exceptional from start to finish. Mark Lawson was very friendly and knowledgeable and very patient and wor My entire experience at Fitzgerald auto was exceptional from start to finish. Mark Lawson was very friendly and knowledgeable and very patient and worked with me every step of the way. Very professional would definitely come back More

Job Well done. I have been looking for a lightly used truck and found one online at Fitzgerald. I stumbled across low mileage 2500 Crew cab Truck. I sent a message I have been looking for a lightly used truck and found one online at Fitzgerald. I stumbled across low mileage 2500 Crew cab Truck. I sent a message to the dealer and Jason responded to my message and lined up everything for me to come out and see the truck. I was amazed at their used car inventory (100 of cars and trucks). Jason went through the truck history (CPO certified) and all the details of the truck. The Fitzgerald staff did a good Job in breaking down all the details for the vehicle purchase. Jason was involved with every step. I would recommend him and the dealership to anyone.. Thanks!! Mark More

Alicia Umbela makes this service department shine. Alicia always helped me with my problems with service of my beetle. She is an asset to your team she is the TEAM. I get tired refreshing the counter Alicia always helped me with my problems with service of my beetle. She is an asset to your team she is the TEAM. I get tired refreshing the counter people about my service agreement! More

Respect Went to Fitzgeralds looking for a new/used truck! Was greeted by Jason asking questions to fill my needs. Found a used truck with low mileage, just wh Went to Fitzgeralds looking for a new/used truck! Was greeted by Jason asking questions to fill my needs. Found a used truck with low mileage, just what we were looking for! Jason handled all questions and answers very professionally, as a matter of fact my husband started giving him a hard time and he still was very respectful! We met several employees during the visit, all very nice! Processing paperwork was painless, not time consuming! I am very pleased with my "New" truck, very pleased with Jason and would recommend anyone to this Dealership for a new car/truck! More

Please read I will no longer be doing business with Fitzgerald Automall . This company is the worst company in the world this company has made my first time bu I will no longer be doing business with Fitzgerald Automall . This company is the worst company in the world this company has made my first time buying a car the worst experience ever I will never recommend anybody to come here to buy a car I will make sure that my parents who are now looking to buy new cars stay away from this company because they were going to continue their services with Fitzgerald . After letting a few people that I know about this company and all the things that happened to me as far as my car they will no longer be buying anything from Fitzgerald Automall as well ... I took my car to Fitzgerald auto Mall and gave us Berg Maryland to get an oil change this company is so horrible that they did a horrible oil change on my car which caused all the oil to leak out of my car which then caused my car just shut off while I was driving it which then caused me to believe that it was my fault or that it was going to be my responsibility to fix my car I did not have the money at the time to get the car fixed so I had to wait two weeks of my time not being able to do anything because my car was shutting off to take it to Fitzgerald in Frederick Maryland to look at it because it was the closest place that I could take it to they didn't told me that whomever did my oil change did not do it correctly and all the oil has leaked out of my engine not knowing that it was another Fitzgerald that did the oil change .... Long story short the only thing Fitzgerald did for me was put oil back in my engine and offer me a free oil change the next time I came in that's it this company is the worst company ever I will never recommend this company to anyone else and I'm looking around for cars right now And the last place I will be going to is Fitzgerald to try to get a new car I will be looking at other dealerships to get a car because Fitzgerald has lost 110% of my trust .... any customers looking for a car at Fitzgerald I am telling you right now do not waste your time ....when I first bought this car I was excited and happy with my first car to weeks later I didn't realize it because I didn't see it at the time but two weeks later I looked in my backseat as the sun was gleaming on it I saw countless amount of stains in the backseat of my car it literally looked like someone died in the backseat of my car and they just did a horrible job of cleaning it up when I contacted this Gerald and ask them about this and to clean it they did not do anything for me like I said this is a horrible company I have countless stories of the three years that I've owned this car from this company but there's not enough time in the world for you guys to read it all I hope whoever sees this stays far away from this company More