Fitzgerald Chevrolet Frederick

Top Notch Service My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil changes are done right all the time year after year. They are very fair and up front and try their hardest to get you in and out quick. In one instance they refused to let me even pay when they thought too much time had elapsed. Nobody else that I know does that (Thanks Alicia). The mechanics sometimes come out to even talk to you if you have any questions and they are definitely very qualified compared to some places I've been. The service advisors are all also helpful and pleasant as is the customs relations manager Alicia Umbel who always emails you to ask if you have any questions or concerns. Alicia is amazing and a one of a kind overachiever who works harder than anyone at making you the customer happy. We are so spoiled by her and you will be to if you get service with Fitz VW . Its hard these days to find a place that is high quality w/o any head aches but Fitz makes dealing with car ownership a stress free and happy experience. More

Buying a new car from Fitzgerald was very quick and easy We had spent months researching, and a little more than a week attempting to acquire a new family car to replace our older one. We initially searched We had spent months researching, and a little more than a week attempting to acquire a new family car to replace our older one. We initially searched closer to home, but the dealers in our area did not have the stock that Fitzgerald had. When they repeatedly tried to transfer a vehicle, multiple times we were told the vehicle was no longer available. In the midst of this, and somewhat accidentally, we discovered a specific vehicle that appeared to meet our needs on Fitzgerald's website. Upon initially inquiring via web-based chat, we were very quickly put in touch with Jason Saville. Jason confirmed the vehicle was available and held it for us until the next morning. We arrived at 9 am, and were out the door with the car by around noon. Throughout the process, Jason was very easy going, friendly, and courteous. When we declined certain products that we didn't need (such as financing through Fitzgerald), we appreciated that he didn't continue to push (as some dealerships are known to do). Upon working out the financial details with Mike Bennett, we also found this to be a very easy-going and stress-free process. In the end, we found Jason and Mike to be very pleasant to work with and we only wish we found them sooner. We wholeheartedly recommend Fitzgerald Auto Mall to others, and only wish it weren't so far from where we live. More

Quick & painless absolutely amazing! Jason worked with us to get a brand new 2018 Chevrolet Equinox! He was wonderful and he worked extremely hard to get us the paymen absolutely amazing! Jason worked with us to get a brand new 2018 Chevrolet Equinox! He was wonderful and he worked extremely hard to get us the payment we would be comfortable paying! He went above and beyond to help us. I am forever grateful! I love my new suv and it wouldn’t of been possible without Jason! I recommended him to anyone everyone! Thank you Jason! More

As awesome as car-buying can be I went into Fitz knowing the exact car I wanted and the amount of time I had to buy it (less than 2 hours). I knew Pete was the man who was going to I went into Fitz knowing the exact car I wanted and the amount of time I had to buy it (less than 2 hours). I knew Pete was the man who was going to make that happen from the minute I pulled up and saw that he already had the vehicle warming up! He knew the Rogue inside and out and was able to tell me all about it while we test drove. Very nice. Very soft spoken and considerate. All around great salesman. When I got back to Finance and finalized everything with Zach, I got another breath of fresh air. He was totally down-to-earth and even expedited the process for me once he realized I had a little boy at home waiting for me and my new car. Awesome guy to deal with!! I will definitely go back. More

Patient not pushy! My 15 year old car had been totaled by a deer so we were launched headlong into a buying process that has changed considerably since the last time we My 15 year old car had been totaled by a deer so we were launched headlong into a buying process that has changed considerably since the last time we purchased. I started with online questions & Jason was more than patient with the process of educating us in this new world. To add to the complexity, the car I was interested in was in Rockville and could only be sold by that Fitzmall as an authorized Hyundai dealer. Jason walked us through a process that, though time consuming on the front end, allowed me to purchase in Frederick rather than making repeated trips to Rockville to try to accomplish the purchase. He was VERY responsive to emails, texts, and phone calls and worked as an intermediary with the Rockville dealer to get our financing and to get the paperwork accomplished so that by the time we said 'yes' to the vehicle, the paperwork just needed to be signed. (We must admit that in the midst of the process, we really didn't understand the end game that all the paperwork had to come to Frederick with the car before we'd made a decision, but again Jason chaperoned us through, handled our frustration kept looking for ways to be helpful in the process and did it all with a smile on his face. If Jason is representative of FitzMall, this dealership hires knowledgeable and patient employees with a desire to see the customer walk out with a positive experience. (2017 Hyundai Tucson) More

Easy buying experience It was a pleasant trip shopping for cars. David made the buying experience extremely quick and easy. There were no hassles and I would definitely re It was a pleasant trip shopping for cars. David made the buying experience extremely quick and easy. There were no hassles and I would definitely recommend David to friends and family when shopping for a car. More

Got a great car at a great price! I was looking for a car and casually asked to sit in a CX5-- fell in love and purchased it! Everything went smoothly from start to finish-- my sales p I was looking for a car and casually asked to sit in a CX5-- fell in love and purchased it! Everything went smoothly from start to finish-- my sales person listened to what I wanted and found the perfect vehicle for me! More

Thank You for Fitzgerald! Fitzgerald seems to be a straight-shooting auto dealership. Very professional and very helpful. I dealt with Fitzgerald for the first time in January Fitzgerald seems to be a straight-shooting auto dealership. Very professional and very helpful. I dealt with Fitzgerald for the first time in January 2006 when I purchased my used 2002 Honda Accord from them. Even though Fitzgerald doesn't sell Honda and I didn't buy a new car, they treated me with every courtesy and respect each and EVERY time I took my car in for service. Naturally, as my Accord is close to 250K miles and some systems were starting to fail, I ended up there again. I purchased another used car, but this time it was "certified pre-owned." My situation wasn't the easiest, but they were there with me every step of the way. Now, I'm just three days in as the owner of a 2016 Mazda 6! Thank you all, so much! And thank YOU, David Harrison, for never hassling me and exercising extreme patience. I will be sure to recommend not only Fitzgerald Auto but you as well to anyone I know looking to buy a car. (My son may be next on deck in late 2018. He, too, has purchased from Fitzgerald previously in 2007.) More

I love my new car!! Working with David Harrison was a true pleasure. He was attentive without being pushy and made the entire process enjoyable. The time he gave me outsi Working with David Harrison was a true pleasure. He was attentive without being pushy and made the entire process enjoyable. The time he gave me outside of our face to face time in the dealership reduced the time spent in the dealership which this busy mom of three greatly appreciates! More

Easy Process Went in to look at a vehicle, and ended up buying it. I haven't bought a car from a dealership in over 10 years just because I don't care to deal with Went in to look at a vehicle, and ended up buying it. I haven't bought a car from a dealership in over 10 years just because I don't care to deal with pushy ignorant people that will tell you anything to sell a car. Before coming to Fitzgeralds, I had gone to 2 other dealerships and left due to poor customer service and xx excuses. Jason was easy going and not pushy, and Josh was reasonable with my requests. When I left the dealership I had a "We Owe" from the dealership, and the service department was easy to work with as well, they had good phone communication about the progress of my vehicle. Thanks again! More