Fitzgerald Chevrolet Frederick

Don’t trust this dealership. They added 30k to the price on a deal we had at MSRP. They are crooks. They added 30k to the price on a deal we had at MSRP. They are crooks. More

Friendly yet professional; it was a pleasure doing business with Bingle. He was patient and took the time to answer all our questions, even from my 5 year old. No crazy markup on the Bolt like most of business with Bingle. He was patient and took the time to answer all our questions, even from my 5 year old. No crazy markup on the Bolt like most of the other dealerships. More

I’m an out of state visitor to Maryland and it’s my third time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two time time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two times my advisor was Mauricio. He is very quick, professional yet still is friendly. My work has been done on time as promised and the prices are fair. The waiting area is very comfortable. I guess the biggest thing for me is trust in a dealership and this service dept has earned my trust. More

Good waiting area. Recommended morning appointments. Courteous and professional staff. Play area for my grandkids. Recommended morning appointments. Courteous and professional staff. Play area for my grandkids. More

Very professional and helpful staff. They went out of their way to help me. I’m a senior and they took their time to explain all the features of my new Equinox. Thank you all! They went out of their way to help me. I’m a senior and they took their time to explain all the features of my new Equinox. Thank you all! More

Rude! Both the service manager and service advisor were nasty and they were overpriced. Steer clear. Never had such a rude bunch of people at a dealersh Both the service manager and service advisor were nasty and they were overpriced. Steer clear. Never had such a rude bunch of people at a dealership. Total lacking in people skills and has very poor communication. Will never go back. More

The vehicle is great I purchased it and it was delivered to my home very quickly and all the office staff and delivery drivers were very professional. to my home very quickly and all the office staff and delivery drivers were very professional. More

Absolutely horrible service. Wanted to charge me $125+ to diagnose a problem that they had diagnosed before and did not charge for before ... A simple fuse. They even checked the Wanted to charge me $125+ to diagnose a problem that they had diagnosed before and did not charge for before ... A simple fuse. They even checked the records of my account and saw it had been covered. My warranty is still active. Then because I resisted this absurd charge Christopher Wilson and Jesus Santanilla refused to service my oil change and tire rotations because they hadn't sold me the warranty while for 2 years their location has been servicing my vehicle just fine. Additionally they tried to sell me a change of transfer case fluid because it's "recommended" at 45,000 miles though their own Chevrolet manual says it doesn't need changing till 155,000 miles. Rather than simply put in a fuse that costs them a few dollars they would rather inconvenience and lose a long-term customer. I don't recommend in any way going to this dealer service department but if you have to, see if you can speak with Tom ... He's helpful, respectful, and calm. These other two guys were pulling a major power trip. Good luck. More

Sent in email request for info on vehicle on Xmas day,got response next day,drove away with vehicle 2 days before NY Eve...Just really nice to have things go so smoothly. response next day,drove away with vehicle 2 days before NY Eve...Just really nice to have things go so smoothly. More

I took my 2016 Chevy Tahoe with 80k miles to Fitzgerald in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined m in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined my vehicle would need a new transmission and quoted me $5,700. Thinking this was pricey, I requested Fitzgerald not complete the repairs. The next day, I received a generic email from Fitzgerald to complete a survey. I completed the survey explaining my negative experience. Following the survey I received another email from Fitzgerald telling me to call the dealership because they wanted to make my experience right. I called Fitzgerald and after being transferred around, Cathy finally agreed to help. I explained the issue and she said she was going to see what she could do to help. The following day Cathy called me back. Cathy said she had good news. Cathy explained GM agreed to pay $1700 of the cost. However, Cathy then stated I was given a bad quote for the new transmission. Cathy said the estimate is actually $6900. Chevy and Fitzgerald have lost a good customer. More