Fitzgerald Chevrolet Frederick

Customer’s Priorities put First I was referred to Hani by a friend and eventhough he was off the day I contacted him, he made sure I was comfortable working with him and we were set I was referred to Hani by a friend and eventhough he was off the day I contacted him, he made sure I was comfortable working with him and we were set to meet the following day. I went in with high hopes of a Jeep completely out of my price range. I thought I did all my research. Hani sat with me and helped me research all every option and combination to find me exactly what would fit into my price range. He didn’t have to. He could have sold me something way out of my range instead he made sure I had exactly what I wanted. He worked with a sister dealership to locate the exact car with options and trim and arranged to have it delivered to the site in Frederick. He was so patient and went above and beyond to make sure I was content. He even called the next day to make sure I was happy with my purchase. (I love my 2019 Jeep!) I appreciate the care, concern, patience, diligence and exemplary customer service. Thank you Hani @ Fitzgerald!!! More

Very Bad Day HORRIBLE sales experience with Sales Mgr "Josh" (Joshua Gillions). Beware of this guy! Who knows, maybe the dealership is run this way. I've never HORRIBLE sales experience with Sales Mgr "Josh" (Joshua Gillions). Beware of this guy! Who knows, maybe the dealership is run this way. I've never had a bad experience at any car dealer until today. It's always been fun until today. This guy was hostile, insulting and humiliating. I simply asked for another $252 off the price of a new Mazda MX-5 after inspecting the car (this was after he reduced the price $200). I drove over an hour to get to the dealer; all the paperwork was done; I was ready to buy. I noticed some blemishes on the car (which had over 100 miles on it), so I asked for $252 less. Rather than being professional and saying he simply couldn't do that, or negotiating, he challenged me, got in my face, and acted hostile. I hadn't even met him until then. The poor sales rep, "Jessica," who is very sweet and professional, was backing up. My friend who witnessed the whole thing was backing up. Josh was off the hook. Is that how you sell cars? Next week, I'll contact the BBB and Chamber and all outlets available. Jessica would make a much better Sales Mgr than this guy. He's a bad apple. Best of luck to the good people there. More

Good Experience for 2018 Toyota RAV 4 Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the whole process. I would highly recommend the dealership and Mark Lawson to anyone. Thanks More

Excited about my new-to-me truck! Hani was prompt in replying to my request to test drive a used truck, and he set up an appointment and had the truck ready before I arrived. Throughou Hani was prompt in replying to my request to test drive a used truck, and he set up an appointment and had the truck ready before I arrived. Throughout the test drive he answered my questions and gave me the opportunity to drive the truck on the highway and in residential areas. I previously bought a car from Fitzgerald Mazda in Annapolis, and Hani continued the wonderful service I've come to associate with Fitzgerald dealerships. Could not have been a better experience. More

Very Happy! Jason went the extra mile to make sure he could get what I wanted. He is a genuine good guy. I would without hesitation recommend him to anyone! Jason went the extra mile to make sure he could get what I wanted. He is a genuine good guy. I would without hesitation recommend him to anyone! More

Good experience Pretty good experience The salesman was on the point. The management was a little slow taking care of his deal. So it was a good experience Pretty good experience The salesman was on the point. The management was a little slow taking care of his deal. So it was a good experience More

Happy car owner What nice people here. Our salesman John Dutton was awesome. He even came in on his day off. We had shopped online and he had the car waiting the n What nice people here. Our salesman John Dutton was awesome. He even came in on his day off. We had shopped online and he had the car waiting the next morning for us. We bought it that day, our 2018 chevy equinox. We love it. Shop here, you won't be disappointed. Thanks John and staff. More

Treated like a VIP, exceeded my expectations!!! Hani Aranca sold me my first car, and when it was time for a new car I knew exactly who to go see. I have always been treated very well at Fitzgerald Hani Aranca sold me my first car, and when it was time for a new car I knew exactly who to go see. I have always been treated very well at Fitzgerald Auto Mall; however, Hani's customer service completely exceeded my expectations. I felt like he listened to my needs and helped me find the perfect car. With so many car options to choose from, it was nice to have a knowledgeable sales representative to walk me through all the options. I had so many questions (in fact I thought I was wasting his time), and he patiently and kindly answered all of them. I never felt rushed and most importantly, I felt well taken care of by Hani. There's no greater feeling than driving out in your new car without any buyers remorse. I am extremely happy and completely satisfied with the service I received at Fitzgerald Auto Mall. Thank you Hani for a wonderful car buying experience! More

Chevy Silverado Best chevy dealership that i have ever been to.Everybody was so friendly and my salesman David Harrison was the best guy that i have ever dealt with. Best chevy dealership that i have ever been to.Everybody was so friendly and my salesman David Harrison was the best guy that i have ever dealt with.Looking for a silverado go see David and he will take care of you. Darren Bane More

my experience was excellent. Jason Saville was friendly and professional. I have purchased from Fitzgerald previously and will continue to do so in the future. I will continue to Jason Saville was friendly and professional. I have purchased from Fitzgerald previously and will continue to do so in the future. I will continue to recommend Fitzgerald in the future. More