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Fisher Honda
Boulder, CO
923 Reviews
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Showing 923 reviews
April 01, 2022
BUYING A NEW CAR IS THE 2ND BIGGEST PURCHASE OF YOUR LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my firs LIFE. THIS REVIEW IS WORTH YOUR TIME. I bought a brand new Honda from Franklin at Fisher Honda recently. Franklin seemed nice and this is my first experience with Fisher and buying a new car just for myself. I wanted the Insight Touring and Franklin and I went over the specs and pricing the first day, it was a little more than I was initially prepared to spend and even though I had good credit and was buying a brand new car, Franklin was unwilling to discount anything. I wasn't really on the fence about anything at first though, everything felt good so far. Easy sale! Unfortunately it was too late to start the paperwork that day so I had to come back the next day to finalize the purchase. When I came back the next day Franklin had told me that he messed up and showed me the EX specs and pricing sheet, not the one for the Touring. So you can imagine my disappointment and understanding the car that I wanted was 5 grand more than what I was told initially. We still proceeded with going along with the purchase as I had justified it was a mistake on his part and not a sleezy salesman tactic and that's just the car that I wanted. Still he was unwilling to try to make up for it by doing something extra to offset my disatisfaction to his lack of attention to detail. I paid full sticker price for a car with nothing extra, no floor mats, nothing. After the purchase I called to check on the specifics of insurance and warranty and had asked him a question regarding non OEM windshield replacement and what specifically that voids if it happens. He told me, "I believe you void the whole 3 year- 36,000 mile warranty." I said, "for the whole car?!" He said, "yeah I believe so, but let me transfer you to someone who knows more about that." After I talked to that person they made it very clear that it didn't, just the windshield portion of the warranty should it fail. They didn't have the trunk tray I purchased with the car the day I got it (no big deal) so they told me it would arrive in a few days and that he would get ahold of me when it did and I could come down and pick it up. He never called me for that, I waited 2 weeks and then called the dealership myself and went and got it. The day that I did, I actually saw Franklin and I'm pretty sure he saw me. He didn't say hi, or anything to check up on how I was liking my vehicle that he just helped me get into. There had been no follow up call to that point either, and I don't expect one. The only reason why this is 2 Stars and not 1 is because the financing manager Colby did do me a solid and called the lender the day of the purchase and got my APR reduced making the payments more affordable and doable, so shout out to Colby. Other than that, working with Franklin was mediocre at best but most honestly not. I expected more, I expected a car salesman who knows what they're talking about when they are selling you a high priced item such as a brand new car. It's not a cheeseburger or a cell phone. I expect someone who doesn't show you the wrong spec and pricing sheet initially and then when they tell you the car you actually wanted is a lot more, not be willing to kind of cushion the blow by throwing in a freebie or two. I expect someone to not hand you every single business card they have in their drawer to try to upsell their personal circle people on aftermarket upgrades. I expect some sort of follow up afterwards, especially when you are waiting on parts. This boils down to caring about your job and your sense of responsibility to your client(s) and not just making a sale. Should you visit Fisher Honda in Boulder? Maybe. But if you do, I would recommend you seek someone other than Franklin to work with. More
by Landon
Employees Worked With
Dennis Olmsted, Franklin English, Colby Pardue
March 26, 2022
Great experience from start to finish with Fisher! They made buying my new MDX very pleasant and easy. Everyone I've met has been professional and knowledgeable. Michael and Matt in sales, Josh in ser They made buying my new MDX very pleasant and easy. Everyone I've met has been professional and knowledgeable. Michael and Matt in sales, Josh in service and Sheila in the body shop. More
by LisaL
Employees Worked With
Michael Burris, Matt Betancourt, Andrew Rowe
March 17, 2022
Great professional car dealership with an array of cars to chose from on a least two Lots. A Family owned business which their values influence their professionalism, took the time to get me a much lower i to chose from on a least two Lots. A Family owned business which their values influence their professionalism, took the time to get me a much lower interest rate...ask for Jake! More
by teddychipley
Employees Worked With
Jake Loud
March 12, 2022
Jared and Rick were great to work with me in purchasing the Acura MDX. They were both very knowledgeable in the various workings of accessories that I was unfamiliar with. the Acura MDX. They were both very knowledgeable in the various workings of accessories that I was unfamiliar with. More
by leswilkinson
Employees Worked With
Rick Colver, Jared Baros
March 06, 2022
I have been buying and servicing my Honda's at Fisher fro close to 20 years. I can not say enough good things about them. Excellent service. And Doc O'Connor is the best salesperson I have ever met in my close to 20 years. I can not say enough good things about them. Excellent service. And Doc O'Connor is the best salesperson I have ever met in my 50+ years of buying new cars. You can't go wrong at Fisher Auto More
by puckhead46
Employees Worked With
Doc O'Connor, Ron Samoray
February 28, 2022
Excellent and quick service to puchase a new CRV. Ty was excellent at communicating and helping us learn about new car. He made the purchase easy and was done mostly over the phone and email. It w Ty was excellent at communicating and helping us learn about new car. He made the purchase easy and was done mostly over the phone and email. It was a great experience. More
by glaabrr
Employees Worked With
Ty Freese
February 22, 2022
Poor communication and customer service. Had an issue on 2-22-2022 was told to come up from Denver that a car was in. When I arrived I was told it was out for repairs. I had talked with Had an issue on 2-22-2022 was told to come up from Denver that a car was in. When I arrived I was told it was out for repairs. I had talked with the salesperson about this specific issue before... and then I was told to come on up? Not good and a big disappointment. More
by Ed
Employees Worked With
Michael Burris
February 10, 2022
Easy to work with. The willingness to work with us throughout the whole process showed that they cared about finding a common ground with what we were looking for. Very professional. Highly recommende throughout the whole process showed that they cared about finding a common ground with what we were looking for. Very professional. Highly recommended. Thank you Nate Russell! You set the standard! More
by imaginationr303
Employees Worked With
Colby Pardue, Nate Russell
February 02, 2022
Good price, great people, good service. It was the first time I've ever purchased a car where the salesman walked me through all the settings and options time I've ever purchased a car where the salesman walked me through all the settings and options More
by dwhiteley5034
Employees Worked With
Dennis Olmsted
