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Fisher Honda

Boulder, CO

4.9
923 Reviews

6025 Arapahoe Rd

Boulder, CO

80303

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Showing 923 reviews

December 23, 2022

First time at dealership, routine oil and air filter change. On pick up 2 hours later (promised 1hour) glove box contents were on floor, Car leaking oil and glove box was rattling (air filter change). C More

by KH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chas
Dec 27, 2022 -

Fisher Honda responded

Hi Kris, my name is Harry I am the service manager at Fisher Honda. We spoke last week about how your visit went, and I apologize again for letting you down and frustrating you. As we spoke, this was a terrible first impression and not up to our standards. As far as your concern with a trainee working on your car and as we discussed, finding candidates in this job environment is nearly impossible (as your eluded to your brother having difficulty in the painting business as well). That said, anyone starting any job would be considered a trainee, no one knows everything when they are first starting out. My frustration mirrors yours because we have checks and balances to prevent things like a drain plug not being torqued properly and not returning the items to the glove box. We failed you there. Again, I am sorry you had to return because of that and ensure you a discussion was had with those involved about how something so simple jeopardizes our relationship with a customer. Our goal is to partner with you (and all of our customers) and give you a reason to come back. Anything less is a failure. We also discussed about you coming back this week for you and I to listen to the noise together. Again, I do apologize that you have to come back and for that not being addressed on your last visit. I can appreciate your frustration. I thought we had a good discussion last week and that we were on track to mend our relationship. I ask for one final opportunity to make things right and to begin to earn your trust. I understand Chase had offered to take care of your next oil change for the inconveniences. If you feel that we cannot earn your trust, I would be happy to refund you for the oil change. I appreciate you being honest with your feedback and bringing to my attention our short comings. I will continue to work with the team. As I stated, everyone has to start somewhere with a new career, and I will do a better job to make sure those “trainees” have more guidance and supervision to make sure things like this do not happen. Please give us another chance and please know I am always here to help and discuss any concerns you have. My direct line is 303-998-6323 and email is harrysnyder@fisherauto.com

December 14, 2022

Dennis made this purchase very smooth. He keep me updated thru the whole process. From the time of purchase to delivery to dealership Dennis was excellent!! I would definitely reco More

by Dodger44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Olmsted
December 13, 2022

I will never buy a Honda anywhere else! The sales people rock! And they are so kind and helpful! And you can tell that this dealership cares about their employees because of the way they t More

by MaryWilliams819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Olmsted
December 10, 2022

We were very impressed with the service manager and his caring attention to all our concerns... we are reassured about the overall condition of our vehicle and it's continued reliability.....a job well don More

by mbwishall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr, Harry Snyder,manager
December 06, 2022

Fisher Honda has been amazing! Professional, and communicative! I have had a wonderful experience buying my new car, and now 6 months later with my first maintenance check, getting More

by Nicole B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kubler, Jason Norman, Ron Samoray, Jake Loud
November 15, 2022

Zach K. was really helpful, thorough and quick to ensure our purchasing experience was as painless as possible. Definitely recommend Fisher Honda! More

by Oakgulch232
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ketchem
October 25, 2022

Fisher Honda personnel is very courteous, explain everything in detail, and do not apply high pressure sales More

by Scott C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doc O'Connor, Ty Freese, Franklin English, Jared Baros
October 23, 2022

We were extremely happy with the staff at Fischer Honda and in particularly Ty Freese. Ty came in on his day off to walk us through the operation of our new Ridgeline. From the moment we starting working More

by davidputnam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Freese
October 09, 2022

Zach Ketchem made the car buying process easy. Wonderful car and wonderful salesman. Will definitely come back again! More

by Sharon G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Ketchem 5 stars!
October 08, 2022

Bought a 2023 Acura MDX and loving it! Zach Ketchem was absolutely wonderful! Took a deposit over the phone and kept me up-to-date on the status of the car. Wonderful work ethic and per More

by Christine McCoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Ketchem
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