Fischer Honda

BUYER BEWARE I purchased a new 2016 Civic back in Nov of 2015.Since March of 2016 I've had nothing but problems with the vehicle's touch screen and indash display I purchased a new 2016 Civic back in Nov of 2015.Since March of 2016 I've had nothing but problems with the vehicle's touch screen and indash display freezing, glitching, etc.The vehicle was at the service shop and had the screen replaced the 1st time, 2nd I was told there was an update that needed to be installed which would fix the problem.The 3rd time the screen was replaced again, 4th time I was told there was another update.Lone behold the issues continued to arise.Back for a 5th time and I was informed that the tech that did the last update entered it in wrong and it needed to be corrected.After picking the vehicle up this time it was only 3 days later when the problems continued.At this point I'm beyond irritated!They had a customer service liaison meet with me and he promised he would make things right.Mind you I live over an hour away.Almost a month later I received the incentive which was Honda offering to make ONE monthly payment on the vehicle.If I agreed to this, there was fine writing claiming, "I could no longer hold Honda responsible for this issue or any other issue that may arise." I of course declined the payment and it only aggravated me even more!They supposedly flew a tech in from Honda and one reason I was given was because of my Iphone and having it synced to the car.That when there was an update on IOS, I needed to unsync my phone, update it, then resync it to the car.That time when the car was picked up I made sure NOT to sync my phone with the vehicle.2 days later the screen continued to freeze.So at this point I've emailed Honda about how frustrated I was because of all of this and would like them to buy this vehicle back under the lemon law.It took them over 30 days to respond with an email, that they would not be buying the vehicle back.Once I received this, I took the car back to the dealership.I'm now to the present time.The vehicle was dropped off Friday and I received a call later that day that they had found the issue.I was first told it was a problem with the Ipod port and that I should play the music from my phone.Well with my data plan that is not an option.The other option was to get a form of satellite radio installed.I called Monday to inform them that I wouldn't be able to get the vehicle until Wednesday morning, due to work.I also emailed Willy, who is the liaison that I had been dealing with.I explained everything to him and how if we could figure out some sort of deal with having the satellite radio installed, it would make things good in my eyes.I received a call from Sean in service and he asked where I was, that I needed to come pick my vehicle up.I informed him of my work schedule and I was waiting to hear back from Willy about the satellite radio deal.He told me I wouldn't be hearing from Willy until I picked my vehicle up.That the tech wanted to see how I use my Ipod within the vehicle.I explained, I plug it in the port and from that point use the touch screen or buttons on the steering wheel to change songs, like any normal person would do.I was told that is where the issue is.That I am supposed to use the Ipod to change the songs; basically be a distracted driver to change songs on my device.Sean then told me if I didn't come in today and pick my vehicle up that they would be calling the police and having the rental vehicle entered as a stolen vehicle.At this point I'm disgusted with this dealership and wouldn't want my worst enemy to purchase anything from this place.The customer service is terrible!To not only continue to sweep the issues with this vehicle under the rug but to blame all the issues on me is ridiculous!Then to threaten me with filing a FELONY POLICE REPORT because I am inconveniencing them by having their rental is absurd!Which I might also add, would be a false report as there is no return date on the agreement I signed for the rental.For those of you who don't know, IF it was entered(which it won't be)and I was pulled over, I would be taken out at gun point and proned out on the ground.You tell me how that is for customer service!? Buyer Beware!!! More

Honest & Professional Visited dealer recently to get an oil change and to get my phone sync issue resolved. Mike and service department was able to figure out the issue an Visited dealer recently to get an oil change and to get my phone sync issue resolved. Mike and service department was able to figure out the issue and resolve it right away for me. They went ahead and updated the Aux system and tested it several times to make sure I was 100% satisfied! Both Sales and Service staff are very professional and honest and they will continue to be my dealer!! More

The best of the best! I will always be back to Fisher Honda! Their great customer service, expediency, knowledge, assertiveness and attention to detail are amazing. This I will always be back to Fisher Honda! Their great customer service, expediency, knowledge, assertiveness and attention to detail are amazing. This is my forth car from Fisher Honda and Becky! I am not longer in MI, but I came back because I could not find better dealer than Fisher Honda and better person than Becky. More

Very professional - Got what I wanted at a competitive price I shopped around. Got 3 prices quotes from 3 dealers. Fischer was fair from the very beginning. No pressure. Sales person gave me down payment opti I shopped around. Got 3 prices quotes from 3 dealers. Fischer was fair from the very beginning. No pressure. Sales person gave me down payment options and took the time to answer all of my questions. I not only got a competitive lease price but got free oil changes for life. More

Just Horrible. This is my first review ever. In short: certified vehicles = diagnosis fees purchasing an auto = no detailing purchase complete = no follow-up This is my first review ever. In short: certified vehicles = diagnosis fees purchasing an auto = no detailing purchase complete = no follow-up oil change = oil change only & no follow-up on additional maintenance complaint to manager = blame the sales employee to top it off, voicing your complaints to OWNER = him raising his voice to you! All of this equals: WORST DEALERSHIP. You have lost a repeat customer. We are NEVER returning. Remember Word of Mouth is always the best marketing, Mr. Rick Fischer. I can count 8 vehicles/customers that will not be returning. Rick, please take an etiquette and communication class. Maybe you will get some class in the process. Management 101: Do not interrupt a customer when they're explaining their complaint. I'm sure your sale numbers will continue to decrease. Please do not waste your time here. (The only good part is Mike and he's not there.) More

Poor Experience !!! Fischer Honda is the most UNTRUSTWORTHY,UNETHICAL car dealership on the planet.Everything from the Sales to service is downright DESPICABLE. I took Fischer Honda is the most UNTRUSTWORTHY,UNETHICAL car dealership on the planet.Everything from the Sales to service is downright DESPICABLE. I took my car for Service there and they damaged my car significantly and totally LIED about it when asked.I talked to the owner Rick of the dealer. He verbally ABUSED me and my wife.He is downright unprofessional person . He was not ready to hear our side and was defending his service team. If you care about your car stay away from this dealership! Beware future Victims !!! More

Exceptionally Happy I just purchased my fourth vehicle from Mike Mirza at Fischer Honda (and the fifth overall for my ex-husband and I). Mike has been so good to us over I just purchased my fourth vehicle from Mike Mirza at Fischer Honda (and the fifth overall for my ex-husband and I). Mike has been so good to us over the years, we just keep going back. In fact, after our latest purchase, my teenage daughter commented, "I would trust him with my life!" Could there be any higher praise? What's more, we began our relationship with Mike and Honda after a bad experience with a salesman at a Ford dealership. Five Honda vehicles later, it is clear that a great salesperson can make all the difference. The service department has been equally exceptional, as have the vehicles themselves. I just can't say enough great things about our experience with Mike and Fischer Honda. We are so lucky to have found him! More

I brought my car into be serviced. All of the staff at Fischer Honda were very helpful, and nice. They all work very hard with all of their customers to make sure they were satisfied w All of the staff at Fischer Honda were very helpful, and nice. They all work very hard with all of their customers to make sure they were satisfied with their results. Since they are such good worker's and had so many customers that day I can only suggest that they should have a bigger waiting area for all the customers they get. If I needed to take my car in again Fischer Honda on Michigan Ave in Ypsilanti, Mi would be the only place I would want to go they are the best More

I got the car I wanted and the deal was made quickly. I have gotten about 5-6 Hondas at this dealership. It is convenient, the work is good, and done quickly. The staff there is always friendly and help I have gotten about 5-6 Hondas at this dealership. It is convenient, the work is good, and done quickly. The staff there is always friendly and helpful. More

Friendly and Helpful Showed options in my price range, went above and beyond to make sure the car I purchased was in great condition, and was very friendly!!! Showed options in my price range, went above and beyond to make sure the car I purchased was in great condition, and was very friendly!!! More