First Texas Honda

Kevin did a great job listening to my requests and I received an email while they were accessing my vehicle of a video showing me everything they inspected! This is first class service! Won’t go anywher received an email while they were accessing my vehicle of a video showing me everything they inspected! This is first class service! Won’t go anywhere else!!!! More

The customer service is first rate and Luis Garduno treat you as personal friend and I also was little jealous 😂 when I saw that he treats everyone that way from customers to other dealership staff. you as personal friend and I also was little jealous 😂 when I saw that he treats everyone that way from customers to other dealership staff. More

Excellent personable service Holden sales responded quickly relaxed atmosphere Aaron sales exceptional personality spend time listened to customer very kind Don finance very personable knew his prod quickly relaxed atmosphere Aaron sales exceptional personality spend time listened to customer very kind Don finance very personable knew his products More

On September 13th I took my 2015 Honda Civic to First Texas Honda on 3400 Steck Ave. In Austin Texas to replace a broken lug nut stud on my left front wheel. I purchased the lug nut stud from their p Texas Honda on 3400 Steck Ave. In Austin Texas to replace a broken lug nut stud on my left front wheel. I purchased the lug nut stud from their parts department for $3. Next I went to their service department to get a price to replace the broken lug nut stud. After about 20 minutes of explaining to me that a shield and wheel bearing needed to be replaced before they changed the broken stud, they gave me a price on $1,128.69 to make the repair. I said I will let you know. I went to a family owned repair shop and they gave me a price of $174. They said the shield and bearing did not need to be changed. I then went to Brownie's Automotive in Austin and they gave me a price of $120. They also said the shield and bearing did not need to be changed. Brownie's completed the repair in about 20 minutes. Brownie's has a 5 star rating. It has been 43 days and about 25K miles since the repair and I have not had any problems. I saved $1,008.69 About 2 1/2 years ago I took my 2009 Civil to the same Honda dealership to get a sales price on a oil change. They told me that I needed to replace the front motor mount on the passenger side for $450. That same motor mount was changed about 3 weeks before by a family owned repair shop for $250. In both situations I am convinced that First Texas Honda intentionally told me that I needed repairs that I didn't need at inflated prices. More

Great place to have your car serviced! !I really love the kind of attention this place gives it to me. They always make sure everything is been taken care of. Thanks Alex!! !I really love the kind of attention this place gives it to me. They always make sure everything is been taken care of. Thanks Alex!! More

I took my vehicle for service on a recall and my service provider Bobby was very friendly and was willing to answer any questions and concerns I had. provider Bobby was very friendly and was willing to answer any questions and concerns I had. More

My service adviser Fred Mathis is always very attentive and answers all my questions, I will always ask for him and know that I can depend on him for great service work. First Texas is lucky to have him t and answers all my questions, I will always ask for him and know that I can depend on him for great service work. First Texas is lucky to have him to represent the company, I feel like I have stepped back in time to times where people were respected, my vehicle is cared for and my time is important, I see him taking care of each customer as if they are the only customer he has all day. This reminds me of when I was a lot younger since I am 78, I know his momma raised him right. Thanks Fred. You are # 1 in my book!!!! More

Mr. Sebastian Auberg Provided Me With Excellent Customer Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well. More

It's my 3rd visit to First Texas Honda, after getting a 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming in. You've made an appointment, and they pull up all your service records on the tablet, and go over what they will be checking and doing maintenance on. They listen to my concerns, we make a plan, and they give me the price estimate right then. (And it was "spot on" -- nothing unexpected.) They let me know what is coming up to consider for maintenance, and since I want to drive my vehicle 200,000 miles -- I listen. (Service Manager was Chad). More

I went in for some maintenance in the afternoon, and Bobby Mills made it happen by 6 p.m. Thanks for excellent service! Bobby Mills made it happen by 6 p.m. Thanks for excellent service! More