Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

First Texas Honda

Overview Reviews (2,687) Inventory (527)

First Texas Honda

Name: First Texas Honda
Address: 3400 Steck Avenue, Austin, TX, 78757, US
Telephone: (512) 220-1121
Rating: 4.7

4.7

2,687 Reviews

3400 Steck Avenue, Austin, Texas 78757

Directions Directions

Sales: (512) 220-1121

Service: (512) 220-1121

Parts: (512) 220-1121

Contact Dealership

First Texas Honda

Austin, TX

Overview

Reviews

Vehicles

4.7

2,687 Reviews

Call Dealership (512) 220-1121

View Awards

3400 Steck Avenue

Austin, TX

78757

Directions

4.7

2,687 Reviews

Write a Review

View 9 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

View 9 Awards

Overview Reviews (2,687) Inventory (527)

Contact First Texas Honda

Sales: (512) 220-1121

Service: (512) 220-1121

Parts: (512) 220-1121

Call (512) 220-1121

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

buying experience customer service sales person service department defect car service delivery loan

By Type

Showing 2,687 reviews

March 26, 2024

SALES VISIT - NEW

Great experience! Thanks to Marcos and Atif for making my first time car buying experience simple and easy! Thanks to Marcos and Atif for making my first time car buying experience simple and easy! More

by Juan Perez

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Atif Malik, Marcos Barrera

Report | Print

Mar 29, 2024 -

First Texas Honda responded

Juan, we're thrilled to see you had an experience worth bragging about! We appreciate you sharing this encouraging feedback for Marcos and Atif, and we will be sure to pass it along to them. Thank you for being part of our FTH family! :) - The Team at First Texas Honda

March 21, 2024

SERVICE VISIT

On time, friendly service, got all the issues solved. Overall very good service from Bobby Mills. Parts are getting a little expensive, though, at Honda.. Overall very good service from Bobby Mills. Parts are getting a little expensive, though, at Honda.. More

by Hendrik.Buschhorn

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Bobby Mills

Report | Print

Mar 29, 2024 -

First Texas Honda responded

Hendrik, it's fantastic to see that our team delivered a prompt and knowledgeable experience! Thank you for supporting us and we'll see you next time. :) - The Team at First Texas Honda

March 19, 2024

SERVICE VISIT

Had a great experience with my service advisor (Luis) who helped me work through a warranty issue with my vehicle in a seamless manner. He explained the process, helped me understand why they would run diagn helped me work through a warranty issue with my vehicle in a seamless manner. He explained the process, helped me understand why they would run diagnostics and on which systems, possible outcomes. He followed through and had my vehicle delivered to me on time. Overall, I had a great experience. More

by Abhijeet P

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Luis Garduno

Report | Print

Mar 29, 2024 -

First Texas Honda responded

Abhijeet, thank you for the friendly comments! It's wonderful to see that Luis provided an experience worth bragging about. If there is anything we may assist with in the future, please do not hesitate to let us know. :) - The Team at First Texas Honda

March 13, 2024

SERVICE VISIT

I brought my 2010 Honda in for a paint defect within the warranty period. They acknowledged it was within warranty & said they'd paint it. After waiting over a week they said my car was done being painted. warranty period. They acknowledged it was within warranty & said they'd paint it. After waiting over a week they said my car was done being painted. It was obviously not painted and the Service Manager didn't care. Now it is out of the extended warranty and Honda doesn't want to fix it. My local Honda shop who's much better said in the notes it says "No Work Done". I do not see how it is my fault that I brought my car under warranty, within the proper timeframe, and Honda failed to do their job by painting it. And will NOT give me a reason why they kept my car for over a week, then say it's done when it wasn't. Then refuse to do the job. More

by greenwood.marcis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Employees Worked With

It was Service Manager back in 1/24/2017

Report | Print

Mar 18, 2024 -

First Texas Honda responded

Marcis, thank you for your review. Our records show that you have not visited us since 2017, and we cannot locate anything in the system that suggests a negative experience. We strive to provide top-notch products and services to each of our clients, so I'd appreciate the opportunity to discuss this with you and learn where we went wrong. Please feel welcome to contact me directly at Lindsay.Rohler@firsttexashonda.com. Thank you again and I look forward to hearing from you soon. - Lindsay Rohler, Service Director

Mar 18, 2024 -

greenwood.marcis responded

That is correct I brought the car in around 1/2017 for factory defect on the paint, which extended the paint warranty until 7/2017. They were supposed to paint the car. I waited until I got a call from the Service Manager who said my car was finished being painted, so I went in & it clearly wasn't painted. The service manager didn't offer me any explanation, so I filed a complaint. But I guess that didn't get done either. So now I'm stuck out of warranty even though I brought it in within warranty time and Honda decided to make me wait for a week or whatever to do absolutely nothing! I have the paperwork here that I was able to get from local Honda Dealership, which unfortunately won't let me attach to this message.

February 24, 2024

SERVICE VISIT

On time, friendly, and courteous. I would recommend over other local Honda dealerships. Ryan in service is awesome. I would recommend over other local Honda dealerships. Ryan in service is awesome. More

by bentonea

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ryan Cartisser

Report | Print

Mar 29, 2024 -

First Texas Honda responded

Bentonea, we love to hear it! Thank you so much for the encouraging feedback. We'll be sure to pass this along to Ryan, and we look forward to assisting you again next time. :) - The Team at First Texas Honda

February 17, 2024

SALES VISIT - NEW

All of the staff at First Texas Honda were friendly and professional. I would recommend them to friends and family. professional. I would recommend them to friends and family. More

by Christine Theriot

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Nadeem Khan

Report | Print

February 16, 2024

SERVICE VISIT

I had a wonderful experience at First Texas Honda. Fred Mathis was my service advisor. He was very kind and knowledgeable. Fred gave me a time estimate that was spot on...the waiting area was clean an Fred Mathis was my service advisor. He was very kind and knowledgeable. Fred gave me a time estimate that was spot on...the waiting area was clean and welcoming, and I was able to work while I waited. The coffee bar had excellent coffee. This was the best service experience that I have ever had in my life. Cheers to Fred and First Texas Honda! More

by allison_scharf

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Fred Mathis

Report | Print

February 16, 2024

SERVICE VISIT

Jake Meyers was our technician. Ready for us immediately to take care of our recalls and service. Loaner vehicle was waiting for us! Enjoyable experience Ready for us immediately to take care of our recalls and service. Loaner vehicle was waiting for us! Enjoyable experience More

by Nana

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jake,Meyer

Report | Print

February 13, 2024

SERVICE VISIT

I’ve brought my car in to first Texas Honda several times. A couple times I just needed reassurance that my car was OK and you guys gave me a check up and I was able to get on the road feeling confiden times. A couple times I just needed reassurance that my car was OK and you guys gave me a check up and I was able to get on the road feeling confident that I was going to be safe. Ty ran diagnostics and.told me what was recommended for repair. I appreciate the communications from Ty. He has been patient and understanding about my need to space out repairs over time so that I can afford them. You’ve also fit me when my car broke down. I will keep coming back to First Texas Honda. Thank you. More

by Mollymcgarvey

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ty Winn

Report | Print

February 13, 2024

SERVICE VISIT

Great service at First Texas Honda and Bobby Mills. I had pulled out part of the bumper when I parked over a curb and then backed out. It was taken care of very quickly with by the express team. I had pulled out part of the bumper when I parked over a curb and then backed out. It was taken care of very quickly with by the express team. More

by alamo81

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Bobby Mills

Report | Print

First Texas Honda

First Texas Honda Awards Awards

Showing 2,687 reviews

Map and Directions to First Texas Honda