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First Texas Honda
Austin, TX
2,646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 24, 2020
On Monday, 19 Oct, we called the dealership to make a deal on a new car. The salesman confirmed the car would be arriving on 21Oct and was available. We made the deal, received a signed purchase order, c deal on a new car. The salesman confirmed the car would be arriving on 21Oct and was available. We made the deal, received a signed purchase order, completed credit app (to which we were approved) and were told the deal was done. We asked the salesman to verify the car was marked as sold and were assured everything was in order. As part of the deal we were to have additional accessories installed and the vehicle would be available to pick up on Friday or Saturday 22-23 Oct. On 21 Oct, the day the vehicle was scheduled to arrive, we attempted to make contact with our salesman to ensure the vehicle arrived on schedule. Our attempts were ignored. On 22 Oct, we attempted again and were told the salesman was off but would make contact with us first thing today. Once again the salesman failed to make contact. Finally we're able to get him on the phone only to be hold the car was accidentally sold. He, nor the sales manager we had fealty with could explain and refused to make things right, other than to offer us a different color at the same price. Note the vehicle in question is a difficult color to obtain and this vehicle was being purchased for our son. He had saved a significant down payment, and has busted his butt to be in a position to do this. Incredibly poor service, even worse recovery. While I understand mistakes happen, there was zero attempt to make things right other than to say, oops sorry. Needless to say we will never use this dealership or any others owned by this auto group. More
by Mike B
Employees Worked With
Nadeem, Ross Brown, Vince Lilly
Helpful October 21, 2020
Service Adviser Fred Mathis was very professional. He explained all of my options very clearly. He was courteous and started and ended on time. Then when I requested additional work, Fred provided me w explained all of my options very clearly. He was courteous and started and ended on time. Then when I requested additional work, Fred provided me with a loaner car. Excellent service! More
by honda, ginny8
Employees Worked With
Fred Mathis
October 21, 2020
Everyone is always so very nice. The facilities and snacks are awesome! I always feel like a "very special" person when I'm there! Will be back! snacks are awesome! I always feel like a "very special" person when I'm there! Will be back! More
by Pam
Employees Worked With
Ashley Green
October 21, 2020
It’s not helpful to get people to complete surveys if you’re making them write 25 words or more. I won’t complete another one after this. Service was excellent. I don’t need to write an essay about it t you’re making them write 25 words or more. I won’t complete another one after this. Service was excellent. I don’t need to write an essay about it though. More
by Sjm101
Employees Worked With
Ty Winn
October 20, 2020
Joey was great at helping me find a new car back in July. And then when that car was lost in an unfortunate accident, helping me find a replacement in October! And then when that car was lost in an unfortunate accident, helping me find a replacement in October! More
by Aaron VJ
Employees Worked With
Joey Lafave
October 19, 2020
Service was fast and very efficient. Bobby Mills took good care of me, provided me with an Uber drive home and back, and voila! My car was ready. I had to have a battery replaced which thankfully was u good care of me, provided me with an Uber drive home and back, and voila! My car was ready. I had to have a battery replaced which thankfully was under warranty, so it was free. The whole operation was beautifully coordinated, and I am a pleased customer. More
by millerc
Employees Worked With
Bobby Mills
October 18, 2020
booked appointment online and drop off was smooth and booked appointment online and drop off was smooth and efficient. Loaner car was provided when part had to be ordered. Chris was friendly, attentiv booked appointment online and drop off was smooth and efficient. Loaner car was provided when part had to be ordered. Chris was friendly, attentive and answered all my questions. Car was returned clean after being run through the car wash. More
by carol426
Employees Worked With
Christopher Sutton
October 17, 2020
Service was fast and efficient. Very courteous and competent service staff. Even got a free car wash! Ivan communicated clearly, was professional and personable, and answered all questions well and competent service staff. Even got a free car wash! Ivan communicated clearly, was professional and personable, and answered all questions well and even offered a few tips. More
by marsha.kelman
Employees Worked With
Ivan Heredia
October 16, 2020
Excellent and prompt service with clear and thorough communication. Everyone is polite and helpful. The site is clean and offers several services to those waiting for their cars. communication. Everyone is polite and helpful. The site is clean and offers several services to those waiting for their cars. More
by elisa
Employees Worked With
Carlos Contreras, Liz Files, Fred Mathis
