First Texas Honda

Amazing response beyond words from the entire service team (Fred, Chad and Luis) on a very difficult to find, unusual and unexpected issue that happened on my 2018 CRV - new battery drain overnight. Firs team (Fred, Chad and Luis) on a very difficult to find, unusual and unexpected issue that happened on my 2018 CRV - new battery drain overnight. First, the most specialist advisor Fred brought to my place right away (at a late hour Good Friday) a brand new Honda CR-V Hybrid Sport loaner (leather seats, 400 mi). The mentioned team carefully and professionally checked separately each circuit, updated the software and kept the car several days under observation. The breakthru finding is very important, it was not the battery (although they replaced it, under warranty) but a CHIP defect in the keyless entry control unit (all repairs were at low cost). I wish the repair took longer :), that Hybrid loaner was amazing. I was being kept informed all this time, then I was shown on site how they worked. To also mention the Customer Service call center, always promptly and friendly answering the calls (Ms Kenya is showing extra care, understanding and immediate follow up, Zoe is very positive, friendly and caring each time). The car loaner dept is showing similar great positive and friendly service (Matt, Jason). Never to ignore the warm and complex "Starbucks-style" complimentary beverages and snacks service while waiting on site, in nice environment. Honda may have (like any car) these types of unusually rare issues (shown by the "the tough reliability tests" in the rough Southern climate or a hidden bug in their chips) but it is the EXTRA MILE beyond any reproach and thinking (I could have not imagined a better way) that The First Texas Honda team handled it in a super caring, friendly and professional manner this case and reinstated the confidence in this car brand. Thank you all! More

300 miles on our brand new Honda CRV Sport L and the engine dies on us on Hwy 290 with all the indicator lights lit on the dashboard. Honda Roadside Assistance sent a wrecker to tow us into First Texas engine dies on us on Hwy 290 with all the indicator lights lit on the dashboard. Honda Roadside Assistance sent a wrecker to tow us into First Texas Honda. They gave us a loner car, checked out the CRV, ran diagnostics, and could not find anything wrong. Picked it up the next day and driving home it did the same thing again. I texted our First Honda service rep Bobby Mills and told him what was going on. This time Roadside Assistance would only take us to a Honda dealer in South Austin where they said it would be at least a week to get the car looked at and no loaner was available. "You're on your own to get home," they told us. Minutes later, I get a call from Bobby. He's got a driver and a technician on their way to meet us. The driver will take us back to First Texas Honda where he's got a loaner already booked for us and the tech will drive the car back to the dealership. The tech had the same engine dying difficulty and had to be towed in but he saw what was going on with the car. Three days later, they had the car repaired with a new Throttle Body assembly installed. Two techs drove the car, one drove it over 40 miles, the other just to make sure it ran properly for 15 miles. I have never, in my life, experienced such concern and attention given to me, a customer, by any business in my life especially when it comes to cars. First Texas Honda has a culture of superior service delivery. Their entire staff appears to share in it fully and it's genuine. I happily recommend them to anyone considering buying a Honda. The dealer does make a difference! More

Great experience! Thanks to Marcos and Atif for making my first time car buying experience simple and easy! Thanks to Marcos and Atif for making my first time car buying experience simple and easy! More

On time, friendly service, got all the issues solved. Overall very good service from Bobby Mills. Parts are getting a little expensive, though, at Honda.. Overall very good service from Bobby Mills. Parts are getting a little expensive, though, at Honda.. More

Had a great experience with my service advisor (Luis) who helped me work through a warranty issue with my vehicle in a seamless manner. He explained the process, helped me understand why they would run diagn helped me work through a warranty issue with my vehicle in a seamless manner. He explained the process, helped me understand why they would run diagnostics and on which systems, possible outcomes. He followed through and had my vehicle delivered to me on time. Overall, I had a great experience. More

I brought my 2010 Honda in for a paint defect within the warranty period. They acknowledged it was within warranty & said they'd paint it. After waiting over a week they said my car was done being painted. warranty period. They acknowledged it was within warranty & said they'd paint it. After waiting over a week they said my car was done being painted. It was obviously not painted and the Service Manager didn't care. Now it is out of the extended warranty and Honda doesn't want to fix it. My local Honda shop who's much better said in the notes it says "No Work Done". I do not see how it is my fault that I brought my car under warranty, within the proper timeframe, and Honda failed to do their job by painting it. And will NOT give me a reason why they kept my car for over a week, then say it's done when it wasn't. Then refuse to do the job. More

On time, friendly, and courteous. I would recommend over other local Honda dealerships. Ryan in service is awesome. I would recommend over other local Honda dealerships. Ryan in service is awesome. More