Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
First Texas Honda
Austin, TX
2,688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,688 reviews
August 06, 2021
My service advisor, Tony Osborn was friendly and excellent. He kept up to date all through the process and got my permission when a new repair was needed before having the repair done. Everyone I in excellent. He kept up to date all through the process and got my permission when a new repair was needed before having the repair done. Everyone I interacted with were friendly, professional and efficient. More
by chris_jimmerson
Employees Worked With
Tony Osborn
August 06, 2021
Carlos and team were awesome. I usually go to Honda San Marcos for my service, but they have won me over. They are well organized to get customers in and out, while taking care of business. Marcos for my service, but they have won me over. They are well organized to get customers in and out, while taking care of business. More
by Dr. D
Employees Worked With
Carlos Cortez
August 05, 2021
Customer service was impressive! Everyone was friendly and responsive. Communication was great. I will highly recommend this dealership in the future. Great first time experience with the service departme and responsive. Communication was great. I will highly recommend this dealership in the future. Great first time experience with the service department! More
by Mari
Employees Worked With
Ty Hammonds
August 05, 2021
Getting someone to pick up the phone in the service department was wildly difficult. Called 3-5 times. When someone did answer, they said they’d send an email out to all service techs for someone to fo department was wildly difficult. Called 3-5 times. When someone did answer, they said they’d send an email out to all service techs for someone to follow up. Hours went by with nothing. Please look into staffing your phones. Haven’t had this issue here in the past. More
by br_atx
Employees Worked With
Bobby was great! 5 star experience with Bobby.
August 05, 2021
They do a good job - courteous, prompt and expert. No complaints! I am very pleased with the everyone I interacted with. I bought my last two cars there and have been very pleased with their service as complaints! I am very pleased with the everyone I interacted with. I bought my last two cars there and have been very pleased with their service as well. More
by DavidL
Employees Worked With
Christopher Sutton
August 05, 2021
Fred Mathis, my Service Advisor, is exceptional in every respect. Prompt, courteous, knowledgeable and attentive. Best Service experience I have ever had at any automobile Dealership and I am nearly 70 year respect. Prompt, courteous, knowledgeable and attentive. Best Service experience I have ever had at any automobile Dealership and I am nearly 70 years old! I always ask for Fred to be my Advisor because I trust him to look after my car and in my best interest. Well done, Fred! More
by Ranger Ramp
Employees Worked With
Fred Mathis
August 04, 2021
Oil change: as always the service dept. did a wonderful job! Brian Villarreal was my associate and he made the process so easy, it wasn't even a hiccup in my day ;-) Thank you! job! Brian Villarreal was my associate and he made the process so easy, it wasn't even a hiccup in my day ;-) Thank you! More
by rachel
Employees Worked With
Brian, Villarreal
July 31, 2021
They are very responsive, knowledgeable, and friendly. They were able to secure the vehicle I wanted even before the expected date! Easy to work with! They were able to secure the vehicle I wanted even before the expected date! Easy to work with! More
by louisesmyth32Louise
Employees Worked With
Brandon Bromley
July 28, 2021
Originally I was displeased that I waited 25 minutes, after calling and getting an appointment. But the person that was supposed to assist us was not aware of my last minute appointment. Once he came o after calling and getting an appointment. But the person that was supposed to assist us was not aware of my last minute appointment. Once he came out, everything went smoothly and he gave me VIP service to speed things up. So all was well and he was worth the wait. More
by kwest00
Employees Worked With
Fred Mathis
