First Texas Honda

Posting on behalf of my mother-in-law:I purchased a Posting on behalf of my mother-in-law: I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my Posting on behalf of my mother-in-law: I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my concerns with the dealership, I was told that perhaps I am "sensitive". I have had others drive the vehicle since and no I am not losing my mind. There is a manufacturer defect in the seat. I decided to run an experiment.....I had a 100% Honda lover, has a Honda with no knowledge of the problem. He reported that there is something "strange" with the seat. Should be an 8 way with lumbar for an ELITE, but does not work correctly. The seat is defective, the dealership said this is normal due to cool seats and air bladders in the seat. I have Chevy SUV with A/C seats, no problem. Own a Jeep with cooled seats, no problem. A friend that drove this new Honda owns a Toyota SUV with cooled seats, no problem. The dealership offered to buy back for 5K less than what I paid or I could go have a custom seat installed another 4-5K. And this is Honda's Elite. This SUV was purchased as a company car through Honda Business Account. Our company purchases cars and trucks through our fleet accounts and interact with dealerships more than the average buyer. Upon sharing my concerns with this dealership (first time to purchase from this dealer) I did not feel heard, and the problem was not addressed. It was more we will purchase back at 5K less (which is a 10K loss with TTL for our company) or you can deal with it yourself. WOW Company Business Owners....Beware When I was finally able to speak with a sales rep, I requested that they address my concerns. If not, I would like to rescind my purchase and return the car, note there is less than 200 miles on this vehicle. Joseph basically said that it was my problem, I purchased and have possession of the vehicle. I immediately contacted our corporate lawyer (more money to shell out) and he provided to the dealership, a notice to rescind. Joseph's comments clearly communicated to our company that Honda is not geared to support corporate accounts. More

The intake could have been more professional. I believe in comfort clothes at work, uniforms optional. And very pleased to see a female at intake. However, she lost some credibility wearing the distresse in comfort clothes at work, uniforms optional. And very pleased to see a female at intake. However, she lost some credibility wearing the distressed & ripped jeans .Safe for off the clock time. She didn't introduce herself or hello. Started with condition my tires. She requires some polishing of customer rep skills. More