First Texas Honda

I found myself in Austin for a few days, away from my normal Honda dealership in Dallas. I needed an oil change, engine coolant serviced, as well as a state inspection. During their inspection they not normal Honda dealership in Dallas. I needed an oil change, engine coolant serviced, as well as a state inspection. During their inspection they noticed that my HVAC condenser was faulty, and that it would take 6+ hours to fix. I was promptly put into a brand new loaner car, and the HVAC service was covered under warranty. Great service by Dylan and the team. More

Friendly, professional, & attentive salesman and used car manager. I know the finance manager doesn’t make money on a cash deal but the finance manager is the one reason I didn’t give five stars. He never ev manager. I know the finance manager doesn’t make money on a cash deal but the finance manager is the one reason I didn’t give five stars. He never even made eye contact with my wife or myself. I do recommend First Texas Honda and my daughter even bought her new 2023 Accord there. More

Mark, our service rep, went out of his way to help get a recall service item fixed on our Honda CRV when I can in to ask about it. Much appreciated. Great customer service. recall service item fixed on our Honda CRV when I can in to ask about it. Much appreciated. Great customer service. More

I recently bought my son a 2018 Honda Accord EX-L from First Texas Honda. We went to the dealer for a test drive, but I intended to buy from a private seller. Right off the bat, Sal Ahmed, our sales cons First Texas Honda. We went to the dealer for a test drive, but I intended to buy from a private seller. Right off the bat, Sal Ahmed, our sales consultant, offered us a $2,000 discount, turning a fair deal into a special one at $17.5k. Sal was knowledgeable and relaxed – he made the buying process too easy. I ran basic diagnostics with my OBD scanner on the car and got a clean report. We bought the vehicle "as is" and drove it home. However, within 24 hours, a check engine light came on, and the cruise control stopped working. I was anxious about what I would hear, probably "That is terrible, but you bought the car ‘as is’. I texted Sal and drove the car back. The response at First Texas Honda was remarkable. Sal assured me not to worry, and the General Manager, Sunny Rathore, did the same. They said their focus is on relationships rather than revenue alone. They took the car into the shop and provided a loaner at no cost. The issue was a faulty wiring harness -- an expensive fix, which they handled at no charge to me. When I picked up the Accord, it drove better than it did during the first time out. Sal and the team there went above and beyond. Their prices were reasonable, and the processes were easy. They wanted me to be happy with the outcome before and after the sale. Their approach felt like a business-as-usual decision – I did not have to persuade or negotiate. It was more than service recovery it was a service home run. The entire buying process took about two weeks, during which we visited the dealership around four times. Each interaction reinforced my impression that they genuinely practice integrity and exceptional customer service. I highly recommend Sal Ahmed, Sales Consultant, Sunny Rathore, GM, and the team at First Texas Honda. If you're looking for a dealership that values reputation and long-term customer relationships over every short-term profit, with reasonable prices and free loaner cars when yours needs repair, start here. More