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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,686 Reviews
Call Dealership (512) 220-1121
View Awards

3400 Steck Avenue

Austin, TX

78757

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Showing 2,686 reviews

March 31, 2022

My repair appointment was on time and the service staff was professional. I’ll be back! More

by charonbolin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 01, 2022 -

First Texas Honda responded

Charon, thank you so much for supporting us! We are thrilled to know that you will be returning! Our team aims to deliver a stellar experience to every guest, so I would love it if you contacted me directly at Timothy.Shook@cagaustin.com if there is anything we could have done to earn that 5th star. Thanks again, and I look forward to hearing from you soon! :) - Timothy Shook, COO

March 31, 2022

I have always been treated great at First Texas even if I just go in for air in my tire. My experience with Howdy Honda was not as pleasant as the dealer I worked with was constantly bashing First Texas. I More

by austxdiver
Recommend Dealer
Yes
Employees Worked With
I am so embarr
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Apr 01, 2022 -

First Texas Honda responded

Austxdiver, we really appreciate you coming to see us! The complimentary cafe is such an awesome addition to our facility. Thanks for choosing us, and we'll see you next time! :) - The Team at First Texas Honda

March 29, 2022

Good communications. Answered all my questions, Great Service! I was updated by text by Nathan. More

by Vern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
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Mar 30, 2022 -

First Texas Honda responded

Vern, we're so happy to know that Nathan left you with an excellent impression! Our team is passionate about delivering flawless experiences to every guest, so I am eager to know what more we could have done to earn that 5th star. Please contact me directly at Timothy.Shook@cagaustin.com with any additional feedback and I will be happy to help! Thank you, and I hope to hear from you soon. :) - Timothy Shook, COO

March 28, 2022

The place is and environment was nice, complimentary snacks are given. But the wait and price is too long. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Heredia
Report | Print
Mar 28, 2022 -

First Texas Honda responded

Emily, thank you for giving us the opportunity to assist you with your vehicle's servicing needs! We completely understand your frustrations with the wait time, and we apologize for any inconveniences this caused. Next time you're in need of service, we'd be more than happy to get you set up with our complimentary pickup and delivery - it is such a cool touch to our service department! If you have any questions about this or would like to discuss your experience further, please do not hesitate to contact me directly at Cody.Penna@firsttexashonda.com. Thanks again, and have a great day! :) - Cody Penna, Service Director

March 26, 2022

The repair shop is consistently excellent. Our service advisor stays on top on what's needed immediately and advising us what to expect will need repair soon. More

by Jeff T.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
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Mar 28, 2022 -

First Texas Honda responded

Jeff, we're so happy that you enjoyed bringing your vehicle here for service! Thanks so much for your words of encouragement and support. :) - The Team at First Texas Honda

March 24, 2022

Andre and the team were great and communicated well with me and the service was done promptly! More

by tewt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Madison
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Mar 25, 2022 -

First Texas Honda responded

Tewt, thank you for providing this excellent feedback for Andre! We feel so lucky to have you as our client. :) - The Team at First Texas Honda

March 24, 2022

Excellent advice and guidance. Timely service with very acceptable waiting time to complete the visit. Be back as needed. More

by Lsirvent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
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Mar 25, 2022 -

First Texas Honda responded

It was a pleasure having you here, Lsirvent. Thank you for choosing us to assist you with all of your vehicle's servicing needs. :) - The Team at First Texas Honda

March 23, 2022

attentive, efficient, explained, nice waiting area you should not have a 15 word minimum. i repeat this. More

by srjamar
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Report | Print
Mar 25, 2022 -

First Texas Honda responded

Srjamar, thank you for the positive review! We are always hard at work to deliver the best possible experiences to every client, so I would love to know what we could have done to earn that 5th star! Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thanks again, and I hope to hear from you soon! :) - Timothy Shook, COO

March 23, 2022

Tony Oborny provided excellent customer service! He explained a recommended service that ultimately was added to the inspection service, and got the car in and out in a timely manner. More

by Lorrie.council
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Oborny
Report | Print
Mar 25, 2022 -

First Texas Honda responded

Lorrie, thanks so much for your kind words towards Tony! We aim to deliver a stellar experience to every guest, so I would love it if you contacted me directly at Timothy.Shook@cagaustin.com if there is anything we could have done to earn that 5th star. Thanks again, and I look forward to hearing from you soon! :) - Timothy Shook, COO

March 22, 2022

I'm from out of town. I found the service at First Texas to be excellent. Zach kept me informed throughout the service process, was easy to work with and, all in all, hel More

by AComte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Clark
Report | Print
Mar 25, 2022 -

First Texas Honda responded

AComte, thank you for taking a moment to leave this generous feedback for Zach! We're so happy that you enjoyed everything, and hope to see you again in the future. :) - The Team at First Texas Honda

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