First Texas Honda
Austin, TX
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I came into the store knowing exactly what I wanted and how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with c how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with courtesy and kindness. Even finding a power cord to charge my iPhone while we waited. More
First Texas is a no-haggle dealership, so it's price on a Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advanta Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advantage of First Texas being local and providing some maintenance incentives long term, such as some routine servicing for free. In the internet age, no-haggle isn't the incentive it used to be because it's relatively easy to shop price quickly. But First Texas is convenient and service-heavy. Representative Tyler Pelham was informative, candid, straightforward, responsive--and a pleasant guy! With Hondas in great demand, some dealers can easily dismiss customers with minimal attention, because the cars will move regardless. First Texas and Tyler got my commitment because it was important to have a dealer my daughter would trust and use. More
My husband and first went to a Nissan Dealership to look at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. Th at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. This was not the case. We were treated horribly. We decided to go to First Texas Honda becasue I knew it was close by, and I wanted to check out the CR-V. My expectations were not very high, as I knew nothing about this dealership and just left another one feeling terrible. Joe was our salesman and he was able to knock the large chip off of my shoulder immediately. He explained the "no haggle" philosophy of their dealership, and it took an enormous amount of pressure off of us. He was kind and polite, and extremely knowledable about the vehicle. He made us feel like valued customers from the minute we walked in the door, and continues to make us feel like valued customers even after the sale. I am very happy with my purchase, and very happy with who we purchased from. As long as we live in the Austin area, First Texas Honda will be our dealership. More
I was greeted in an extremely friendly manner and all questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda that was in stock and Chris saw that it was "serviced" in a timely manner, so that I could drive it home. The entire period encompassed about two hours. More
Examples of exceptional service include the no-haggle pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used ca pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used car during our initial test drive, and the dealership repaired them without knowing we'd be back to purchase the car. Information about the cars they have available, including the CarFax and VIN, is available on their website, so we were able to do our research before we came to the dealership to test drive. I would definitely recommend this dealership to friends. More
I haven't had any work done yet so can't answer the quality of work question. I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some th quality of work question. I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some things I hadn't thought of. But he didn't try to pressure me into any decisions. He knew about the FIt and was able to answer my questions and I was out of there with just what I wanted. The other staff were very efficient & helpful. I can see why they get the Chronicle Best of Austin award. Paula Traffas More
These people will chaet you while there being nice to you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposed you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposedly threatened my insurance agents elderly dad --he is not a good person--they are all very sleazy and creepy and I would stay far away from this place. Trudy in service is honest but watch out for everyone else More
our honda pilot visits first texas honda every so often for service. craig our service write is great. every time. always happy, in a good mood and willing to help us out. armando the drive manager takes c for service. craig our service write is great. every time. always happy, in a good mood and willing to help us out. armando the drive manager takes care of us if craig isn't there. both of these guys always make sure our honda stays safe and reliable. can't wait to see the new store! More
Be aware buyers. I was looking for the new Honda accord Be aware buyers. I was looking for the new Honda accord coupe and I called them twice, asking if they had specific trim/color I wanted.(EX w/ black/b Be aware buyers. I was looking for the new Honda accord coupe and I called them twice, asking if they had specific trim/color I wanted.(EX w/ black/black) They told me they did and since none of the nearby dealers had it, I drove 30 miles to Austin. Guess what happened? haha I met this guy, Chris who was on the phone w/ me and verified the availability of the coupe. me: So, can I take a look? chris: Sure, let me go grab the key. After 5 minutes he comes back and tells me that he doesn't have it. c: Oh I'm very sorry. I thought you meant LX. When I hung up the phone with you, I realized I was looking at the wrong car. me: huh? Why didn't you call me back then? c: well, you've told me you were on your way so I thought I could talk to you in person about it. hahaha just ridiculous...I wasted another 30 minutes or so because he told me how beautiful silver cars were.so I said let's take a look. He comes back after 10 minutes and tells me they dont have it hahahahaha IT was so ridiculous that I couldn't even get angery with him. so any of potential buyers out there, plz ask them 3 times, if not 4 times, about they are saying. I "only" asked them twice so I wasted my time and gas ;) I ended up buying the desired trim/color from another dealer and I'm waiting for Honda to call me for a survey. Guess what I'm gonna talk to them about? I hope it doesn't happen to other people...jesus... More