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First Texas Honda

Austin, TX

4.8
2,669 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,669 reviews

July 30, 2011

I came into the store knowing exactly what I wanted and how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with c More

by Susanz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Dimayuan, Andrew Dimayuga
July 26, 2011

First Texas is a no-haggle dealership, so it's price on a Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advanta More

by phd4tx1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Pelham
June 30, 2011

My husband and first went to a Nissan Dealership to look at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. Th More

by mackline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Reyna, Joe Reyna
June 27, 2011

I was greeted in an extremely friendly manner and all questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda More

by JWW43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wanken, Chris Wanken
June 26, 2011

Examples of exceptional service include the no-haggle pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used ca More

by Tucker Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Reyna, Joe Reyna
March 30, 2011

I haven't had any work done yet so can't answer the quality of work question. I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some th More

by pjtraffas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Lewis, Karl Lewis
March 19, 2011

These people will chaet you while there being nice to you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposed More

by c142880c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
beau on contract,Garrett liming, armondo, Beau Barrett, Trudy Adams, Armando Ponce
December 14, 2010

our honda pilot visits first texas honda every so often for service. craig our service write is great. every time. always happy, in a good mood and willing to help us out. armando the drive manager takes c More

by swimmingt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
craig and armando, Armando Ponce
April 23, 2008

Be aware buyers. I was looking for the new Honda accord Be aware buyers. I was looking for the new Honda accord coupe and I called them twice, asking if they had specific trim/color I wanted.(EX w/ black/b More

by leggysoe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Luke
Jul 06, 2009 -

First Texas Honda responded

Thank you for your input, First Texas Honda appreciates all the feedback from our guests and strives to improve all our customer’s experiences and expectations. I apologize that you drove 30 miles to our store just to find out the car you wanted to look at was not here. It was unprofessional of Chris not to call and notify you of the mistake before you made the trip to our store. All of our employees sign a truth and honesty pledge when they are hired since that is how we strive to do business. If there is anything I can do for you to help gain back your business and trust please do not hesitate to contact me. Once again, thank you for your input since without it we would not be able to improve our organization. Justin Fosbury Sales Manager

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