First Texas Honda

I *highly* recommend this dealership. I recently purchased a 2011 Honda Fit from First Texas Honda. This is the second vehicle that I've bought from First Texas and I've been pleased with both the purchased a 2011 Honda Fit from First Texas Honda. This is the second vehicle that I've bought from First Texas and I've been pleased with both the vehicles as well as the service that I receive from First Texas. Their sales team provides great assistance without making the customer feel pressured to buy. At no time did the sales associate try to up-sell needless accessories--which is a real plus in my book--nor did they try to play any games. After the sale, First Texas continued to give outstanding service. Their service team has consistently gone the extra mile to make sure that that my car is taken care of and I've always felt treated fairly. Thanks y'all for making my car buying and maintenance experience a positive one. I look forward to seeing y'all move into your new digs and will be bringing my Fit in the future. Great Job! More

I definitely would not recommend First Texas Honda for sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda p sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda provided. The salesman stated over and over that they would provide "free oil changes for the life of the vehicle". No caveats were stated by the salesman at that time. When we came back for our "free oil change" we were told that we would have to purchase another service to get the free oil change. They tried to sell us a tire rotation service (even though the vehicle had only 6,000 miles on it) for a ridiculous price. When I questioned Andrea, the General Sales Manager about this, she was very rude and condescending and stated that we signed a document that stated that the "free oil changes" came with the purchase of another service item. We did indeed sign this document during the 50 or so documents that we had to sign at closing but this was never reiterated in a way to insure that the customer understood. All we got from the sales staff was "free oil changes". Andrea also stated that this had been a problem in the past but that they had not addressed it yet. Andrea's attitude and lack of management skills ensured us that we would not be buying our next vehicle at First Texas Honda. More

First Texas Honda has a no-haggle price policy where I didn't have the games of the salesperson going back and forth to the manager to make a deal. The salespeople aren't paid on commission, so there is didn't have the games of the salesperson going back and forth to the manager to make a deal. The salespeople aren't paid on commission, so there is less stress in making a sale. I enjoyed my experience at First Texas Honda and would recommend it to anyone. More

I came into the store knowing exactly what I wanted and how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with c how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with courtesy and kindness. Even finding a power cord to charge my iPhone while we waited. More

First Texas is a no-haggle dealership, so it's price on a Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advanta Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advantage of First Texas being local and providing some maintenance incentives long term, such as some routine servicing for free. In the internet age, no-haggle isn't the incentive it used to be because it's relatively easy to shop price quickly. But First Texas is convenient and service-heavy. Representative Tyler Pelham was informative, candid, straightforward, responsive--and a pleasant guy! With Hondas in great demand, some dealers can easily dismiss customers with minimal attention, because the cars will move regardless. First Texas and Tyler got my commitment because it was important to have a dealer my daughter would trust and use. More

My husband and first went to a Nissan Dealership to look at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. Th at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. This was not the case. We were treated horribly. We decided to go to First Texas Honda becasue I knew it was close by, and I wanted to check out the CR-V. My expectations were not very high, as I knew nothing about this dealership and just left another one feeling terrible. Joe was our salesman and he was able to knock the large chip off of my shoulder immediately. He explained the "no haggle" philosophy of their dealership, and it took an enormous amount of pressure off of us. He was kind and polite, and extremely knowledable about the vehicle. He made us feel like valued customers from the minute we walked in the door, and continues to make us feel like valued customers even after the sale. I am very happy with my purchase, and very happy with who we purchased from. As long as we live in the Austin area, First Texas Honda will be our dealership. More

I was greeted in an extremely friendly manner and all questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda questions I had about the vehicle were answered honestly and accurately. The entire sales process took very little time. I had selected a Honda that was in stock and Chris saw that it was "serviced" in a timely manner, so that I could drive it home. The entire period encompassed about two hours. More

Examples of exceptional service include the no-haggle pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used ca pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used car during our initial test drive, and the dealership repaired them without knowing we'd be back to purchase the car. Information about the cars they have available, including the CarFax and VIN, is available on their website, so we were able to do our research before we came to the dealership to test drive. I would definitely recommend this dealership to friends. More

I haven't had any work done yet so can't answer the quality of work question. I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some th quality of work question. I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some things I hadn't thought of. But he didn't try to pressure me into any decisions. He knew about the FIt and was able to answer my questions and I was out of there with just what I wanted. The other staff were very efficient & helpful. I can see why they get the Chronicle Best of Austin award. Paula Traffas More

These people will chaet you while there being nice to you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposed you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposedly threatened my insurance agents elderly dad --he is not a good person--they are all very sleazy and creepy and I would stay far away from this place. Trudy in service is honest but watch out for everyone else More