First Texas Honda
Austin, TX
Filter Reviews by Keyword
By Type
Showing 2,669 reviews
I had a very satisfactory experience. The only thing I didn't like is the price. I used a coupon, but still paid $43.00 for the oil change. The coupon only covered rotating the tires. I almost bought a didn't like is the price. I used a coupon, but still paid $43.00 for the oil change. The coupon only covered rotating the tires. I almost bought a Toyota. I liked the fact that Toyota offered to service a new car for free. More
We are a two Honda family. However, I am the one who brings the Hondas in for servicing. I ALWAYS request that Little John be the technician to service our Hondas. No one else will do. He does an exc brings the Hondas in for servicing. I ALWAYS request that Little John be the technician to service our Hondas. No one else will do. He does an excellent job of taking care of our cars. My Honda Civic is now 10 years old. I have told Little John that he is going to have to keep this car running for at least another 10 years because I could not bare to part with her. She is like a best girlfriend. You can drive a car, or you can drive a Honda. Thanks John and Little John for another great experience! Susan Ross More
Customer service is excellent from the moment you drive in to the moment you drive away. The staff work hard to be friendly and courteous, and to explain what will be happening with your vehicle service. in to the moment you drive away. The staff work hard to be friendly and courteous, and to explain what will be happening with your vehicle service. I appreciate the free loaner vehicle option, which we have used several times when our vehicle will take more then just a few hours. Overall we are very satisfied with First Texas Honda! More
The 100K service experience was rated great because the service associate told me upfront what it involved, and how long it would take. And, he was right (rather than down playing the details or the wait service associate told me upfront what it involved, and how long it would take. And, he was right (rather than down playing the details or the wait time). More
i went to First Texas Honda in 02/2013 and purchased 2013 honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasa honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasant people there. The bottom line from my experience with First Texas Honda are.... -lack of product knowledge -unprofessional -deliver body damaged vehicle without make you aware of the damaged -my gas tank was near empty when i pickup -after my purchased i have several minor amaged to my accord were...side window panels were cosmetic defect, the state inspection sticker was peel off from the windshield, the lane watch camera image is out of focus and rainy pixels (i brought the car in for the service and was told need to contact with the honda regional tech support) what the heck? and i was asked to bring again for them to compare. At this point there is no solution or at least First Texas Honda make me feel that they are jack me around. I am dealing the issues with Honda Corporate now waiting for the out come. I just dont have time to play game with them. -i will sale my honda and will never look back if they dont try to resolve with me. I will ask all my family members, friends to boycot honda products and First texas Honda. BTW, I just find out First Texas Honda have lot on un-happy customers post on yelp. The owner should get rid all the dead wood there if they want to gain the market back. Thomas T. More
I am impressed by Brittania's McNair's knowledge about the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she kept me well informed about when my car would be available and didn't pester me with too frequent communication. The whole approach to selling cars at First Texas is refreshing -- I wouldn't have put off shopping for a car so long if I'd known beforehand how much I'd enjoy the experience with them. None of the bogus "Well, I need to go see a manager" stalling tactics -- I got the car I wanted at a great price with good value for my trade-in and no irritating haggling. I love my Civic and can't honestly say I've ever enjoyed the car-buying experience until First Texas!! When you go, see Brittania -- she's a superstar!! More
Honda was one of 3 cars that my husband and I were looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted m looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted me in picking out just the right CR-V. He is humorous making the customer feel at home and not a pushy salesperson. I will definitely recommend him to my coworkers, family, and friends. More
I originally had gone to see Karl in the beginning of December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership a December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership and test driving the vehicle and decided to keep looking. At the time, I had given up on the idea that I would purchase the car but 2 weeks later I returned and could not be any happier. I saved money on the car, Karl went above and beyond in helping me get financed and the whole package. I am extremely grateful and HIGHLY recommend this dealership. Merry Christmas to me and my 2007 Acura TL :) More
Elliot sold me a damaged car saying "clean Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report). I lost a lot of money, but I could hav Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report). I lost a lot of money, but I could have killed myself in an accident with this car. More
Blair Brown thank you for your excellent and professional customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us fee customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us feel welcome the second we walked into your doors. This guy is a asset to your company and we just could not ask for a better salesman. First Texas Honda means what they say when it comes to no haggle prices and we got my wife's car at exactly what we needed it at and we also got 0.9 interest rate with Honda finance and they gave us a excellent trade in value on our car. I will definitely be sending business your way. Sincerely, Blake and Tanya Godbey. More