First Texas Honda
Austin, TX
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Chris was engaged, friendly, and everything was ready to go ( loaner). The car loan department was engaged , efficient, and friendly. The valets were so polite and friendly too. When I called to bring in my go ( loaner). The car loan department was engaged , efficient, and friendly. The valets were so polite and friendly too. When I called to bring in my car, David was excellent as well. He got me set up with a loaner and when I arrived , it was all set up. My car also is working beautifully- they found the cause of the squeal. I have come back for years to First Texas because of the outstanding customer service. ( I live far south) And it's amazing. It's still excellent after all these years!!!!! And I trust that my car, which I love, will get quality service. More
Trudy got my car fixed and was wise to know that she could use my extended warranty to get my caliper and tire pressure monitor system fixed at just my deductible price, was timely in getting service do could use my extended warranty to get my caliper and tire pressure monitor system fixed at just my deductible price, was timely in getting service done and calked me back after a initial inquiry by me. Once she knew my car was not going to be ready in one day she set me up with a loaner car. I did try the loaner bike at first to go for lunch but when I returned my car wasn't ready due to the brake caliper problem, the valet service is an added touch of service that allows the service directors to do their job of getting your car fixed ! Thanks guys! More
Great experience. The two guys I worked with were fair and honest. They even stayed after hours to assist since the skies opened up and droppedabsurd amounts of rain. and honest. They even stayed after hours to assist since the skies opened up and droppedabsurd amounts of rain. More
I found my experience with First Texas Honda (FTH) to have been a good experience. I was looking at a trade-in of my Civic and an upgrade to a 2014 Accord EX-L. While I had pricing from other dealers i have been a good experience. I was looking at a trade-in of my Civic and an upgrade to a 2014 Accord EX-L. While I had pricing from other dealers in the same range of $27,000, First Texas offered a simple no haggle price that rivaled competitors without having to argue of a few dollars. They gave a good price on my trade-in and overall everyone was very polite and pleasant to work with. I had a few small issues with tint and paperwork after my purchase and everything was fixed with FTH without issue. I have to give Chris a big thank you for making the final part of this experience great. I love my new car. When I get my Ridgeline replaced next year, I will be returning will be here... More
I have had very aggressive and pushy experiences at dealerships before and this was completely different. I loved the complimentary coffee and snack bar and could definitely see the benefit of the kids dealerships before and this was completely different. I loved the complimentary coffee and snack bar and could definitely see the benefit of the kids play room. Everyone was very nice and helpful. 5 star, seamless experience all around! More
Service advisor was very attentive to my needs, and the service was performed in a timely manner. The waiting area is very nice and comfortable. service was performed in a timely manner. The waiting area is very nice and comfortable. More
I have never received the level of customer service that Paul delivers in every encounter, at any other place of business. I would recommend Paul to anyone, and will continue bringing my car in as long as h Paul delivers in every encounter, at any other place of business. I would recommend Paul to anyone, and will continue bringing my car in as long as he is at this dealership. More
We purchased our 2013 Honda Pilot from Joe Reyna at First Texas Honda and thus far this was the best car buying experience. Working with Joe Reyna was no pressure selling and very knowledgeable sales person Texas Honda and thus far this was the best car buying experience. Working with Joe Reyna was no pressure selling and very knowledgeable sales person. He answered all of questions and was very responsive to our follow up calls. We highly recommend Joe Reyna and First Texas Honda when purchasing a vehicle. We will buy here again! More