First Texas Honda

Chris was very helpful. Car service can be pricey and time consuming. Chris did all he could to soften the blows and give me the information I needed to make an informed decision about the repairs. time consuming. Chris did all he could to soften the blows and give me the information I needed to make an informed decision about the repairs. More

From start to finish, Jake was engaging, friendly, and professional. The valets were very professional and friendly! Also the servers at the coffee bar are super friendly and accommodating!!! Outstanding professional. The valets were very professional and friendly! Also the servers at the coffee bar are super friendly and accommodating!!! Outstanding service!!!!!! More

Thank you letting me tell you how great both Jason McEntire and Jacob Baird have been in assisting me with my new car purchase. I have never done this before so the experience was all new to me. They McEntire and Jacob Baird have been in assisting me with my new car purchase. I have never done this before so the experience was all new to me. They both were so kind, knowledgable, professional, welcoming & helpful. They made evy part of the experience as comfortable as possible & they both were also so patient with my 9 yr old son. I could not have asked for a nicer team. They also made me very comfortable in the fact that they will be of any help even after the sale, if for any reason that I may need their assistance again, they are there for me. Hopefully I will not need their assistance for a long time but it's nice to know they are there. I will definitely give them my highest recommendation to anybody I know that needs a new car. Actually, I already have. My boss at work is soon to be needing a new car for her husband. I told her how great my experience was & what a great deal we got with your $750 discount this month for buying a new car & the great 0.9% interest that we received! hopefully she & her husband can take advantage of that as well. I give both Jason McEntire & Jacob Baird 5 stars for their efforts. More

Comments to dealership: I am disappointed to leave Comments to dealership: I am disappointed to leave such a negative report, but my experience with your dealership stands in stark contrast to the p Comments to dealership: I am disappointed to leave such a negative report, but my experience with your dealership stands in stark contrast to the positive experiences I have at every other business in Austin. I am in the middle of a life crisis. I had to leave my home of 7 years, replace my car and all of my belongings, and find a new place to live within a short time span. I have never felt so taken advantage of as I do by my experience buying this car. Had I been treated this way at any other point in my life I would have walked away, but I did not have the luxury of time. 1) Lack of engagement and empathy: From the moment I walked in the door, the salesman, John, clearly communicated with his non-verbals that didn't want to sell to me because I was buying a used car, but he worked with me because no one else was available. He showed no empathy for my situation even when I shared it with him - he didn't even respond or comment at all. Not even an "I'm sorry to hear that." Every other employee I have interacted with at a business in the Austin area, from the hotel I've been staying at to the minimum wage clerks at the grocery and drug stores, has had at least a word of comfort and caring when they have learned of the challenges I am facing. When I asked about the $25 gift card on the website while waiting during the paperwork of buying the car he said I could print it off and he would honor it. This is after I had already agreed to buy a car, financed by your dealership - I was stunned that he was so unwilling to be helpful and so emotionally closed off. 2) Pressure: I was clear from the beginning that I was pre-approved by my bank, that I intended to buy an older Honda Civic or similar in the next 48 hours to replace mine, and that I wanted an overview of what was available. I said I wanted to spend $5-15k, and preferred to stay on the low side and that I wanted something that would hold it's value for 6 months because I'll be moving to a city that is not very car-friendly and I would have to sell it. He pressured me into telling him how much my bank approved me for ($20), then started telling me about the available cars in the $12-15k range. I said I would like to start at the low end and work up, and had to ask several times to learn about cars under $10k. He wouldn't just show me the computer screen or outline what was available, he just kept suggesting cars at the top of my price range. 3) Responsiveness: He was responsive and answered my calls and was able to reschedule when I was off schedule (from signing a lease for a new place to live). He also called me when another client came in to purchase a car unplanned and he needed to adjust his appointment with me. I appreciated that at least, but nothing else about my experience could possibly be framed positively. 4) Lack of transparency: Though he did make sure I saw the scratches on the car in the daylight before buying it, several things were not transparent. For example, I have a 725 credit score, and was pre-approved with my bank, but the car I bought had higher mileage than my bank would accept. I was willing to finance through you, but I received no information about that process. He literally would not tell me which bank my loan would be with. If you look at several different banks, why didn't I see several different loan offers - one from each bank? He also could not explain why my interest rate was so high, and tried to compute simple interest to show me that the difference between my bank's interest (2.7%) and the one he was offering (6.7%) would only be a total of $1000 over the month of the loan ($5/month). I am insulted that he would think I don't know how compounded interest works. I used a bankrate.com calculator on my phone in front of him to show him that the difference would be a few thousand dollars and $40/month. Insulting. It concerns me to know that people from our community in much worse/more permanent situations than me would not even know the difference and would take on more debt than they can afford. I am ashamed to have you operating in our community. 5) Outright dishonesty: The worst part of the entire experience is how John reacted when saw that I had a lien on my car that I was trying to trade in. I bought that car with $4500 cash (actual dollar bills) in 2006 and have driven it without putting a lien on it since (of course, he had to insult me further by telling me that I must have bought it with a vehicle buyers check, though he just said, "check from your bank that's the same as cash"). I am actually incredibly financially savvy, and have paid cash for every vehicle since this one because of the crisis I am in. I have also been divorced and couldn't find the title where I thought I had left it. So, when he said that there was a lien on it, I was shocked and said that it had to be a mistake. I asked if it could have been my ex-husband's truck coming up on my credit report, though that is already paid off, and he said he would check. He never gave me an answer either way and he never showed me the paper that outlined the lien. I asked what I needed to do to get a new title and he rattled off some directions on his way out of the room. I asked what would happen if I couldn't get it in time, and whether the 72 hours I was allowed to produce the title included the weekend. He said it would be enough time, that I could just go next week to the title office on Parmer Lane and pay $5 and they would give me a title right then and there. I asked what would happen if I went to the title office on Monday and they couldn't get me one in time or even at all. He said that it should be enough time, but that the trade in value would just be charged to my credit card. I should not have had to work so hard for that information. We proceeded with the purchase order and moved to the final paperwork with a sale price minus the $760 value of my trade in (yes, the one with the lien on it). Then, when signing the final paperwork with Nathan, I demanded to know what supposed lien was on my car or under my name so I could do something about it. Nathan was surprised and made a phone call, then called John in. Finally I demanded to see the paper they were referring to so I could see who thinks they own my car. It was the credit union I belonged to and had joint accounts in with my ex-husband, so there is actually a chance that they do have my title, though I still hope it's an error (I will be calling them first thing tomorrow morning). John was perfectly content to let me walk out the door without knowing that someone is reporting a lien on my car. He was happy, knowing the life crisis I am in, to send me on a wild goose chase to try to get a title for a car that someone is reporting a lien on, without even warning me that I was up for that battle. And he knew full well that I would not have the title back in time and you all would be charging my credit card in place of the trade in. I am not sure what you can do to regain my trust, but I can assure you that I will be warning my many friends and colleagues not to visit your dealership. I loved the idea of a no haggle dealership. I have 3 brothers and every one of them works in a Toyota or Honda dealership and I wanted to brag to them about how awesome your business model is. It is bad enough that I have had to replace all of my belongings and start my life over, but being preyed on by a salesman at a local business, especially one that purports to be transparent and fair, really has hurt my faith in humanity. I feel betrayed and taken advantage of, not only as a purchaser of a vehicle, but as a long-time member of the Austin community, and as a human being. I will still be extremely busy during this transition time, but I switched my answer to "yes" I would like to speak with a manager because I felt like it was inappropriate to leave such scathing comments without being willing to speak with someone who could attempt to rectify the situation. More

when getting my car serviced I ALWAYS want to work with Trudy. I find that she is trustworthy, cares about her customers, explains why and what needs to be done. When she says it will take X amount of ti Trudy. I find that she is trustworthy, cares about her customers, explains why and what needs to be done. When she says it will take X amount of time she is spot on. More

It was no surprise that I had a positive experience at First Texas Honda. This was my 3rd Honda & they have all been purchased at this dealership. First Texas Honda. This was my 3rd Honda & they have all been purchased at this dealership. More

Brandon was very friendly, honest, and comfortable to work with. He made sure everything was clear during the purchase process. He came across as a friend or an expert, not a pushy sales man. I really li work with. He made sure everything was clear during the purchase process. He came across as a friend or an expert, not a pushy sales man. I really like my experience at First Texas Honda & I would definitely recommend it! Thank you More

Thanks to Jason McEntire for making my buying experience such a pleasure. I shopped at several different places and Jason was the kindest salesperson I worked with. I also got the best price - without haggl such a pleasure. I shopped at several different places and Jason was the kindest salesperson I worked with. I also got the best price - without haggling - thanks to First Texas honda More

Came in Saturday morning, 12-14 for an oil change. It was very busy. Took only 1 hour. Everyone (and I mean everyone!) was super friendly and helpful. It was actually a nice way to start my day. I wi was very busy. Took only 1 hour. Everyone (and I mean everyone!) was super friendly and helpful. It was actually a nice way to start my day. I will never go elsewhere for service on my Honda!! More

These guys were way better at customer service than the other dealerships I went to. They have a flat price, no-haggle policy and the salespeople don't work on commission, so they were really patient and n other dealerships I went to. They have a flat price, no-haggle policy and the salespeople don't work on commission, so they were really patient and not at all pushy with me. If their prices were higher than average with the no-haggle policy that would be one thing, but the car that I eventually bought from them was priced even lower than the "fair market range" on Kelley Blue Book, and that price was listed right on their website so I knew I was going to get a good deal before I even set foot in the store. More