First Texas Honda

Nothing but good things to say! I bought my first car here at First Texas Honda and the whole experience has been absolutely wonderful. Michael Forman sold me my car and he told me f I bought my first car here at First Texas Honda and the whole experience has been absolutely wonderful. Michael Forman sold me my car and he told me from the get go that he would take care of me; he made car buying easy and stress free. Michael was very patient, being that it was my first car to buy and helped me with anything I needed. About 4 weeks later, my check engine light came on. I was very worried, but I emailed Michael and he called me right away to ask when I could bring the car in and he assured me that he would take care of everything. I was amazed when I got to the dealership and Michael had a loaner car ready for me to drive until the service center had figured out what was going on with my car. After a couple of days, Michael gave me a call and let me know what the problem was, the IMA battery had died in my 2006 Civic hybrid. The fix for this was estimated at $3200, which was money I definitely didn't have. Michael told me not to fret, he was going to take care of it, he just needed to talk to the Service Center manager. A day later he called and told me that not only had he taken care of talking to him, but that because I had had my car for less than 90 days, Honda was going to cover the cost of the battery and the labor. I was shocked and totally amazed! I cannot say one bad thing about this dealership, or Michael Foreman. He is a man of his word and I am so glad that I chose First Texas Honda for my first car buying experience. More

Thank u guys Steve and chris u guys were great. We already are enjoying our pilot. Steve is a great person and asset to first Texas honda. We felt very comfortab Steve and chris u guys were great. We already are enjoying our pilot. Steve is a great person and asset to first Texas honda. We felt very comfortable with him and vehicle purchase no haggling worked great. Thanks guys More

Great Job I have been doing business with this dealership for the past five years. Every time I go there the employees are very professional in their demeanor I have been doing business with this dealership for the past five years. Every time I go there the employees are very professional in their demeanor and make every effort to assist with either service or a broken window. I personally highly recommend this business to anyone. More

Nice job! Joe made the purchase a positive experience. He provided a thorough explanation of the process and was very knowledgeable about the brand, vehicle an Joe made the purchase a positive experience. He provided a thorough explanation of the process and was very knowledgeable about the brand, vehicle and features. More

Anything BUT upfront & honest Called prior to making the 4 hour drive to the dealership to confirm the car was available/on the lot & does not have any damage to it, Jobelle confir Called prior to making the 4 hour drive to the dealership to confirm the car was available/on the lot & does not have any damage to it, Jobelle confirmed both these things. She held the keys at her desk while I drove down from Dallas and told me if the car had any of the specific damage I was inquiring about (scratches, repainted parts) First Texas Honda would not be selling the car. Convinced this was my perfect car, I was extremely excited, I envisioned myself driving all the way back home in my new car. When we got to the dealership, we were introduced to Jacob who helped us from there on. When we got to the car, my heart dropped, this was NOT the car I expected, it was covered in damage; from the giant scraped body bumper guard to the back bumper/lift gate scratches, to the discoloration on the drivers mirror, to the stress fracture on the front bumper and last but not least, the back bumper had obviously been repainted as there were over-spray paint drips. I could not believe I had been lied to, the car would come with an additional repair cost. During the test drive, we found that the sunroof had a tendency to get stuck so that would have to be replaced as well. At the end of my experience with First Texas Honda, we were told because they're "upfront & honest" according to TrueCar, they would not be able to negotiate a better price for the bunch of lies they fed me over the phone. The whole situation is incredibly insulting. I was willing and more than ready to purchase the vehicle had they attempted to make things right; I would have bought a car that wasn't up to my expectations based on what they told me but there was no working together or customer service to accomplish that goal. I left not only disappointed in the car but disappointed in FTH, as well. At least I'm not out $30k+ on an imperfect car... More

Great but for wait. Very positive experience *except* for three-hour wait to complete paperwork. That's was arduous. Winthrop and Jacob were first rate and a pleasure Very positive experience *except* for three-hour wait to complete paperwork. That's was arduous. Winthrop and Jacob were first rate and a pleasure to work with. More

Great! As a new Austinite I am glad to have done business here. Reminded me of what Austin hospitality is supposed to be. I felt no pressure to buy but also As a new Austinite I am glad to have done business here. Reminded me of what Austin hospitality is supposed to be. I felt no pressure to buy but also felt that the staff cared. Thanks a lot! More

First Texas Honda Outstanding customer service. An alternative repair facility gave me the wrong diagnosis and wanted to replace the entire AC system. Dotty and team de Outstanding customer service. An alternative repair facility gave me the wrong diagnosis and wanted to replace the entire AC system. Dotty and team determined I only needed a relay. Saved me thousands of dollars. More

self-emlpoyeed He is the best salesman ever. I really enjoyed to trade in my car to Honda Odessay this time which never happened before. Whenever I go to any dealers He is the best salesman ever. I really enjoyed to trade in my car to Honda Odessay this time which never happened before. Whenever I go to any dealership, it was too stressful instead of enjoyable. However, it was the best experience with this guy at FirstTexasHonda. He was friendly and he tried to help me even it was extra work. He informed everything I need and be patient with my kid, too. I strongly recommend this man. Thank you again. More

dishonest sales Dishonest sales person julia dale. Lied to get the sale. Returned vehicle and dealership returned my trade damaged decreasing the value of it. Dealer Dishonest sales person julia dale. Lied to get the sale. Returned vehicle and dealership returned my trade damaged decreasing the value of it. Dealership refuses to repair it More