First Texas Honda

oil change Not good....Ive been going to First Texas Honda for service on my car for 7-8 years. Things ha been fair up until this year(2014). Two oil changes..b Not good....Ive been going to First Texas Honda for service on my car for 7-8 years. Things ha been fair up until this year(2014). Two oil changes..but no sticker put on the window shield. This last oil change was not done right at all....actually the oil was not changed..After three weeks husband had checked the oil....it was very very dirty and extremely low. He had to put new oil in to replace what was NOT there. Can you imagine your car not having any oil in it....mine had hardly any and it was dirty. On top of that, a guy in sales called me to see if i wanted to sell my car..If I wanted to sell it...I would have. I dont need anyone to suggest that. Im very very dissatisfied. Ive bought two Honda Elements from them...I love my cars. Their mechanics are dishonest..I do have their names. Id rather go to Jiffy Lube for an oil change....but If i do, Ill stand over them and watch what they do to my car. I could've had an engine malfunction..what car operates on no oil in it??? Thankfully my husband checked. Not a happy customer...although I was at one time..Thats not right.. More

Easiest car buying experience ever I had been searching for a new car for a couple of weeks, and narrowed down my choices to two cars, both of which were at First Texas Honda. When I go I had been searching for a new car for a couple of weeks, and narrowed down my choices to two cars, both of which were at First Texas Honda. When I got there they only had one of them left, which was the one I wanted more anyway. After a long wait, Rod found me and took me to check out the car & take it for a spin. He wasn't pushy at all and we had a decent rapport. The rest of the staff I dealt with was also very easy to work with, which was refreshing. I didn't have to sit through any big spiel about options or extras or anything else I had no interest in. I also didn't have to argue and haggle over pricing due to their no hassle or haggle policy. The only downside was all the waiting I did, but their free Wi-Fi helped make it more bearable. Thanks! More

The best word to describe their service is EXCELLENCE The young lady at the front desk, Natasha, was courteous, attentive and the whole managerial team made me feel "I matter" by delivering an excellent s The young lady at the front desk, Natasha, was courteous, attentive and the whole managerial team made me feel "I matter" by delivering an excellent service. Choosing First Texas Honda was one of the best decision I made and I would recommend it to everyone who needs car service/repair and off course purchase. I thank you for your service First Texas Honda! More

Excellent & timely Everyone was most helpful and answered all my questions. Great communications on available vehicles. John and Ken worked together seamlessly to meet a Everyone was most helpful and answered all my questions. Great communications on available vehicles. John and Ken worked together seamlessly to meet all my expectations. More

Very positive experience Michael was great. He kept me posted on the status of my special order and was as excited as I was when I picked it up. I have already shared his ca Michael was great. He kept me posted on the status of my special order and was as excited as I was when I picked it up. I have already shared his card with friends who are looking for a new car or will be in the near future. More

Thorough Explanation Jeff took the time to thoroughly explain all the problems and let me know which ones could be postponed if I was so inclined . He was great. Jeff took the time to thoroughly explain all the problems and let me know which ones could be postponed if I was so inclined . He was great. More

Breezy This is the 2nd car I've gotten from 1st Texas Honda and both times were incredibly pleasant. No headache. Michael Foreman was great. We love our new This is the 2nd car I've gotten from 1st Texas Honda and both times were incredibly pleasant. No headache. Michael Foreman was great. We love our new CR-V. We will be clients for life and recommend everyone we know. More

Horrible! 3 times' visits due to the light spread and blur of rear window tint. They have no solution and finally tear it off. 4 times' visits due to the tire 3 times' visits due to the light spread and blur of rear window tint. They have no solution and finally tear it off. 4 times' visits due to the tire pressure monitering sensor. They just put more air to tires. Finally ther said to me that they found the nail and fixed it, which costs $22. Ridiculously the sensor lights still on the dashboard. Awful! I have spent the time uselessly. Now I am heading to the repair shop near my house. More

Upgrade from 2013 CRV-L to 2015 CRV-Touring A great buying experience, a great sale representative, a great deal, a great service department, and a fantastic automobile. I couldn't ask for any A great buying experience, a great sale representative, a great deal, a great service department, and a fantastic automobile. I couldn't ask for any better treatment, attention, service than what I received at First Texas Honda. More

Awful!! What can I say about my one and last visit to this dealership. Awful service all around! I brought my vehicle in for a standard oil change, break pad What can I say about my one and last visit to this dealership. Awful service all around! I brought my vehicle in for a standard oil change, break pads, and tires. I took the shuttle to and from work, traffic aside it was late because the driver was given the wrong address. Then I was never called to let me know my vehicle was ready. When I called, no one ever called me back. Wait when I walked in the door to pick it up then the service guy called to see if it was ready. I asked 3 times to have my vehicle washed which was not done. They did not stamp my card toward an oil change, instead I was just shuffled out the door. When I got in my car I notice right away something was off. After calling 5 different people did a lady in sales, who wanted my business, actually help get someone to call me. It turns out that my new tires were defective. Seriously who does that, and puts me out on the street in an unsafe vehicle. After a week does my car finally get brought into the dealership to get fixed. So a week and a half later when I picked up my car, It looked like someone had been hanging out in my car as they left their reading material in my backseat for my kids to find. Not good. I was promised all sorts of freebies and serivces which I never recieved. Unless you have time and money to waste, keep going this it the worst service you will ever recieve!! More