First Texas Honda

my service Wayne was the service coordinator i went into see and upon arrival the wrong color cone was put on my car. The service coordinator that came to my car Wayne was the service coordinator i went into see and upon arrival the wrong color cone was put on my car. The service coordinator that came to my car was very nice and started writing up a slip for Wayne and instructed me on where to go for a loaner car. I can't say enough about Wayne, he is always kind, takes the time to answer my questions, and is never pushy. The employees that do need more coaching on customer service are the very first employees that you meet standing by the cart and are suppose to put the right color cone on your car. When i came back to return the car all the front employees were inside talking and when i went into ask who i give back the keys to the loaner car they just said the loaner people in the back. Also my car wasn't washed as i was told it is with every service. Over all my experience was good. More

Awesome experience I am so happy with my new car! Tim and everyone that worked with me to get my lease we're super friendly and welcoming. The whole process was pain fre I am so happy with my new car! Tim and everyone that worked with me to get my lease we're super friendly and welcoming. The whole process was pain free, fast, and fun. More

Quick and courteous Had vibrating steering wheel while braking - called ahead and told to bring in my Odyssey before lunch to ensure it would be dealt with today. Could Had vibrating steering wheel while braking - called ahead and told to bring in my Odyssey before lunch to ensure it would be dealt with today. Could not bring the car in until 12:30ish - but Craig asked the shop and said worst case scenario of needing to work on the rotors could still be done by 5pm .. And it was done. - plus pads replaced at the same time. More

First car Both Rod and Joe were extremely helpful in getting me my first car. They explained everything very well and answered any questions that came up. Both Rod and Joe were extremely helpful in getting me my first car. They explained everything very well and answered any questions that came up. More

Great Service Andrew was extremely intelligent and really cared about finding the best deal for me. After I purchased the vehicle he showed me all the cool things I Andrew was extremely intelligent and really cared about finding the best deal for me. After I purchased the vehicle he showed me all the cool things I should set up right away. The only downfall I would say was the redicoulous prices on the accessories. Laura was very nice and realistic, im sure she didn't have complete control over the prices but they were outrageously expensive. More

Crazy J's customer The first dealer we went to just wanted us to settle for a Honda Pilot they had on their lot. That's when we decided to call First Texas Honda, even The first dealer we went to just wanted us to settle for a Honda Pilot they had on their lot. That's when we decided to call First Texas Honda, even though we live 20 minutes southeast of Austin. It was well worth our trip to North Austin. Joe Reyna was the most helpful and nice salesman I have ever bought a vehicle from. Joe is the best!! More

Awesome Staff at this dealership wee first class all the way. I never felt I was being sold a car, but rather I felt I had partners working to solve my person Staff at this dealership wee first class all the way. I never felt I was being sold a car, but rather I felt I had partners working to solve my personal problems. More

Aaron was great to work with I will definitely reach out to Aaron the next time I'm shopping for a vehicle. He was very pleasant to work with throughout the process. I will definitely reach out to Aaron the next time I'm shopping for a vehicle. He was very pleasant to work with throughout the process. More

Fantastic car!! Julia was the service attendant and Brad was the salesman. Brad did a wonderful job. He was patient and supportive with my decision and allowed me to Julia was the service attendant and Brad was the salesman. Brad did a wonderful job. He was patient and supportive with my decision and allowed me to wonder around the show room to finalize my decision with my father. More

Friendly staff, deceitful description, wasted time Friendly staff, but deceitful. I was looking at one of the vehicles this dealership had for sale. Since it is a 30 minute drive for me, I decided Friendly staff, but deceitful. I was looking at one of the vehicles this dealership had for sale. Since it is a 30 minute drive for me, I decided to call and inquire about the vehicles and the condition it was in. They were quick to respond and even sent me a Carfax when I first emailed them, but I wanted to get more details. When I called, Melisa had another employee look at the car, who called me back at told me the car was in great shape and no noticeable damage or poor fixes. Happy, I decided to schedule an appt. I show up and am greeted by friendly staff who are aware of what is going on and even offer me water or coffee. Already better than 99% of any Ford or GM dealership, I might add. After I get with the person whom I am scheduled to meet with, this is when things go sour: the actual car. The first thing I notice as we are walking up is that one of the headlights is faded and the other is new. Poor repair job right here, as no respectable shop would let a car go out with mismatched headlights (buffing it and recoating it is a simple matter and it makes your shop's work look better). Not only that, but this glaringly-obvious mismatch should have been disclosed to me on the phone when I asked. Continuing on, I found that the right door was misaligned and replaced, all of the weatherstripping was cracked and needing to be replaced, the windshield was a cheap aftermarket one and was actually separating on the edges, the interior was in terrible shape, there was clear coat fade in several spots, the engine bay panels were covered in that terrible shine spray and they were all loose. Then the inside only got worse. The buttons were faded, the plastic on the gauges was scratched and faded, the dash was melting and sticky(this is a common issue with Nissan, Toyota, and Lexus), the leather was in bad shape, etc. Basically, the car was poorly maintained and shoddily repaired. I think a blind man would be able to identify the flaws in this car. The test drive revealed that at least one wheel bearing was shot and that was it. I'd say they overpriced the car by at least $3,000. Pros: Nice staff, clean facility Cons: Lied about the condition of the car and wasted my time. More