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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,686 Reviews
Call Dealership (512) 220-1121
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3400 Steck Avenue

Austin, TX

78757

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Showing 2,686 reviews

May 29, 2022

They took my vehicle in as a walk-in, advised how long it would take and completed the work on time. More

by barneyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bailey
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May 30, 2022 -

First Texas Honda responded

Barneyk, thank you for letting us know how your experience went! We are so grateful to have your support, and we hope you will come back to visit us again in the future. Have a great day! :) - The Team at First Texas Honda

May 27, 2022

Very efficient and professional. Service reps are patient and keen on explaining service items. Overall, this is how service should be at a dealership. More

by ChaseM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Winn
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May 27, 2022 -

First Texas Honda responded

Chase, we're happy to see that our team really nailed it during your experience! Our service department works very hard to leave every client with an impression like this, so we really appreciate you sharing this. Thanks so much, and have a great weekend! :) - The Team at First Texas Honda

May 27, 2022

Carlos was very courteous and my oil change was completed relatively quickly. The coffee I had while I waited was delicious. More

by WKuehler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
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May 30, 2022 -

First Texas Honda responded

WKuehler, that is fantastic to hear! We're so happy to see that your experience with Carlos was great from start to finish. I see that the overall rating for this review is at 4 stars, so I am curious to know if there is anything else we could have done to earn that 5th star. At your convenience, please contact me directly at Timothy.Shook@cagaustin.com so I can gain some additional information about your experience. Thanks so much, and I hope to hear from you soon! :) - Timothy Shook, COO

May 23, 2022

Service department does not answer calls nor return calls, my vehicle was towed in Saturday evening and have tried multiple times today to reach my service advisor with no luck. More

by zacging57
Recommend Dealer
No
Employees Worked With
Karl Lewis, Ty Winn
Report | Print
May 25, 2022 -

First Texas Honda responded

Zacging57, thank you for taking a moment to provide your candid feedback. We love what we do and are constantly hard at work to exceed every guest's expectations, so reading this review is saddening. I understand that there was a little bit of confusion at the start as to which advisor you were supposed to be working with, and for that, we apologize. I really appreciate you giving your advisor the opportunity to speak with you one-on-one, and to my knowledge, it sounds like this situation has been resolved internally since this review was posted. If you have any additional questions or would like to discuss this further, please feel free to contact me directly at Christopher.Sutton@firsttexashonda.com and I will be more than happy to help. Thank you again, and have a great rest of your week! - Christopher Sutton, Service Manager

May 20, 2022

Took care of the car as promised. Honesty and commitment is why I’ll keep coming back. More

by Alexbenavidez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Penna, Ty Winn
Report | Print
May 23, 2022 -

First Texas Honda responded

Alex, that is so wonderful to hear! Being completely transparent with each guest from start to finish is something that we take very seriously around here, so thank you for letting us know how we're doing. I see that you rated us 4 stars, so I am curious to know what we could improve upon to earn a perfect score from you next time around. When you have a moment, please contact me directly at Timothy.Shook@cagaustin.com so I can learn more about your visit. Thank you so much, and I hope to hear from you soon! :) - Timothy Shook, COO

May 19, 2022

They Were Professional from start to finish. Joseph An was my salesman and was awesome. I went in to test drive used 2022 Honda Insight on May 6th. After test drive and talking with Joseph, he w More

by jamescwhitetail
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph An, Manny Jalandoni
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May 19, 2022 -

First Texas Honda responded

James, it's wonderful to see that your experience with Joseph was nothing short of perfection! We are happy to see that he was able to get you into your dream vehicle super quickly and easily. Congratulations, and thank you so much for choosing us! Happy cruising! :) - The Team at First Texas Honda

May 19, 2022

I was satisfied with the service and team at yesterday’s visit. No complaints at all. More

by Shelby obrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Report | Print
May 19, 2022 -

First Texas Honda responded

That is what we love to hear, Shelby! Thanks so much for sharing your support. We can't wait to assist you again in the future! :) - The Team at First Texas Honda

May 14, 2022

I was kept appraised of what was needed to be done and it was all done in a timely and courteous manner. More

by ninarc5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Report | Print
May 16, 2022 -

First Texas Honda responded

Ninarc5, thank you for letting us know about your positive experience! Reviews like this are the ultimate compliment. :) - The Team at First Texas Honda

May 14, 2022

Excellent customer service and no pressure sales approach! Love the coffee bar too! Will not buy a car anywhere else. More

by Stephy97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cooper Broderick
Report | Print
May 16, 2022 -

First Texas Honda responded

Thank you for leaving this wonderful feedback, Stephy97! It was great being able to assist you in finding the perfect vehicle. Congratulations, and welcome to the First Texas Honda family! We are so lucky to have you. :) - The Team at First Texas Honda

May 13, 2022

Service was fast and courteous, as usual. The estimated wait time was accurate. Plus, I always appreciate the complimentary coffee. More

by Cos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez
Report | Print
May 16, 2022 -

First Texas Honda responded

Cos, that is so great to hear! We are thrilled that you enjoyed everything here, including the complimentary coffee bar. Thanks for visiting us and we'll see you next time! :) - The Team at First Texas Honda

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