First Texas Honda

Great service I took my car in for a quick service & they were great. My service guy was very nice and helpful. They showed me to the waiting area where I had free I took my car in for a quick service & they were great. My service guy was very nice and helpful. They showed me to the waiting area where I had free coffee, snacks , & wifi. Before I knew it, my car was ready. I would definitely go back. Great place. More

Great car buying experience I recently was faced with the dilemma of having to purchase a new car in a very short time period after being involved in a collision. This meant havi I recently was faced with the dilemma of having to purchase a new car in a very short time period after being involved in a collision. This meant having to go to the insurance company adjuster, get issued a checked, traveling to a bank, test drive and buy a car all in one day. Not only was Melissa patient when I had to reschedule my appointment with her several times, but she turned this stressful experience into a great day. She went out of her way to help me purchase a car that I absolutely love. She made a day that had been so stressful an enjoyable one. She was very professional, hospitable and listened to what I wanted in car rather than try to push me into buying something that I didn't want. This was by far the best car buying experience that I have ever had. More

Wonderful car buying experience Had a great experience buying an Odyssey EX-L from First Texas Honda yesterday. I prefer the no hassle/ no haggle approach and asked for their best pr Had a great experience buying an Odyssey EX-L from First Texas Honda yesterday. I prefer the no hassle/ no haggle approach and asked for their best price up front and I received it. I received better than median value for my trade in (which was more than $1000 higher than my carmax estimate) and their up front quoted price for the new 2016 Odyssey was actually $500 less than their dealer cost(not just invoice). Assuming that I probably couldn't get a better price, I still did my due diligence and shopped around and went to some other dealers and was turned off by their negotiating as they simply wanted to know what my current offer was so they could try to beat it. One did try to undercut by a few hundred dollars, but when I took my business back to First Texas, they were happy to meet that price with no fuss. I probably would not have gotten a good offer from another dealer without my one from First Texas Honda in hand. Thank you very much to salesperson Michele Anthony and Team Leader Christian Mancheno. I'll be back and am encouraging my sister to shop here as she is thinking about a new car as well. My new Odyssey EX-L was $24,800 OTD after a $9420 trade in allowance. More

Great people, but problem was not resolved Although they couldn't seem to figure out how to fix my starter problem (kept the car overnight), they were very kind and helpful. I especially want Although they couldn't seem to figure out how to fix my starter problem (kept the car overnight), they were very kind and helpful. I especially want to compliment the new woman who is a customer relations person and seems to work the entire place! She was unusually friendly - a keeper! If my problem re-occurs, I was assured they wanted me to bring it back to re-check. More

Service Department Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate that they value your time, give extra efforts to make sure your concerns have been addressed and deliver your car back into your hands clean, properly serviced and on time. More

Excellent Service at First Texas Honda Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of competence, courtesy, helpfulness and every other aspect of good customer service. They even offered to lend me a car while mine was being worked on. I called on Tuesday to make an appointment, brought in my car on Wednesday morning, and the work was finished by early Wednesday afternoon as promised. It looks good. The price was reasonable for high-quality materials and work covered by a lifetime warranty. I was well-briefed by Teresa on proper care to keep the window tint in best condition, and I also read the instructions on the manufacturer's warranty card. My wife and I bought two new CR-Vs from First Texas Honda since 2012. They are excellent vehicles, and First Texas Honda is the best dealership we've ever known in more than 50 years of driving. Best In sales, service, and financing. More

Changing of the guards Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as being questionable. While the customer was always right, if there was something that could not be done, it was communicated in such a way that did not make the customer feel as though their concerns were not important. We were made to feel as though we were a part of the family. Now ... that feeling is no longer there and we feel like outsiders. Assumptions about the type of service we are requesting before we completely describe what our concern is. The remaining service advisors do not practice "active listening." They believe that their many years of experience is more valuable instead of the listening to customers' full concern. I would have recommended this dealership, but I don't believe it has the right staff to continue the feeling of "family" that it used to have. More

great service was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was great. More

Black Friday Shopping Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I l Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I loved my shopping experience with Jacob Scott and he was training Ryan Blazic! Jacob Scott was extremely knowledgeable about the Honda CRV and the different levels! Came back 3 times that day - trouble deciding on color. Bought it! Love it! Only wish car had a little more room for my huge purse! LOL! April More