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First Texas Honda

Austin, TX

4.7
2,687 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,687 reviews

November 22, 2016

Cheater dealership My brother bought Honda Accord 2014 clean title car from first Texas Honda and one week later found that car was accidental car and they never mention More

by Randhir Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sailey
Dec 02, 2016 -

First Texas Honda responded

Randhir, we are surprised and concerned to read this. I can assure you that we do not ever want our customers to feel cheated. In my private message to your brother, I requested that he give me a call so we could help but we never heard from him. Unfortunately, the phone number we have on file for him is disconnected so we're unable to reach him. With that said, we'd still like to offer assistance. Please feel free to have him reach out to me at 512-380-7494. I hope to hear from him soon. Naji Abi-habib, Sales Manager

November 21, 2016

Sale certified car but it's accident car replace airbags Very upset they sold accident car a Honda Accord 2014 .we trust with Honda bought car store steck avenue location accident car replace airbags and wh More

by Jantasd2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Marty, Trudy Adams, Kristi Freitag, Chris Morton
Dec 02, 2016 -

First Texas Honda responded

Janta, we are surprised and concerned to read this. I can assure you that we do not ever want our customers to feel cheated. In my private message to you, I requested that you give me a call so we could help but we never heard from you. Unfortunately, the phone number we have on file for you is disconnected so we're unable to reach you. With that said, we'd still like to offer assistance. Please feel free to reach out to me at 512-380-7494. I hope to hear from you soon. Naji Abi-habib, Sales Manager

November 17, 2016

Truly a great experience in purchasing a new vehicle. I'm writing this review to give thanks to my salesman Jesse Sims as well as First Texas Honda. He provided excellent information on the vehicle I was More

by WesleyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Sims
Nov 26, 2016 -

First Texas Honda responded

Wow, Wesley! We're so glad to hear that Jesse made such a memorable impression. This is exactly the kind of buying experience we strive to provide every customer. We want our customer to be informed and at-ease when making a purchase - car buying should be fun, after all! Thank you so much for the compliments and happy cruising :) -The Team at First Texas Honda

November 11, 2016

Excellent car buying experience Jorge is competent and provided a high level of customer service throughout the entire car purchasing process. He offered a good deal on my trade, fou More

by adrimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Vega
Nov 26, 2016 -

First Texas Honda responded

We love to read reviews like this, Adrimon. We want every customer to have a transparent, well-informed, and comfortable buying process. It sounds like Jorge made a lasting impression and we greatly appreciate the kind review! We wish you all the best. -The Team at First Texas Honda

November 07, 2016

best car buying experience ever I am 57 and have brought numerous cars over the years but this buying experience has been the best ever! Nathan Land was very helpful - no pressure a More

by Randal Blair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya Valdez., Nathan Lang, Cres Celestino
Nov 26, 2016 -

First Texas Honda responded

Randal, we are so excited to read your review! We do our very best to set ourselves a part from the average dealership and go above and beyond the call of duty from start to finish. We are so impressed that you remembered every employees name and we can't wait to pass the compliments along to them! Thank you so much for taking the time to spread the good word about our dealership and we wish you the very best. -The Team at First Texas Honda

October 14, 2016

i'm Happy My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Spec More

by jhdeluna4819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Cintron , Matthew Walton, David Basham
Nov 29, 2016 -

First Texas Honda responded

You couldn't be more correct, jhdeluna! From the top down, we work together to achieve one common goal - putting the customer first. Thank you so much for taking notice and for this great review. -The Team at First Texas Honda

October 12, 2016

Oil change and tire rotation Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus. More

by ItsSandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Nov 26, 2016 -

First Texas Honda responded

Sandra, it's great to hear that you enjoy visiting us! We sprung for extra amenities such as a comfortable lounge and a kids room to show our customers how much they mean to us. Thank you for the great review and we can't wait to see you and your family next time. -The Team at First Texas Honda

October 05, 2016

dishonest service advisors and director Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Ho More

by nomore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim McIntosh, Tony Pereira
Nov 26, 2016 -

First Texas Honda responded

We're disappointed to read that we were not able to meet your expectations. We do our very best to communicate all service repairs clearly and proactively and we apologize if we fell short of that. Please know that maintaining trust and transparency with our customers is extremely important to our entire team. Should you questions or concerns moving forward, please don't hesitate to reach out to me. We wish you the best. -Tony Pereira

October 01, 2016

Great buying experience! We originally went to First Texas Honda to look at late model pre-owned Accords. Melissa Howes assisted us and did a fantastic job. When we saw thei More

by Stewart Dearing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Howes
Nov 26, 2016 -

First Texas Honda responded

Stewart, congratulations to you and your wife on your purchase! Our no-hassle pricing is a draw to many customers, just like yourself. Thank you so much for the kind words and we wish you the best! -The Team at First Texas Honda

September 26, 2016

No hassle truly means no hassle I appreciated Mike's no-nonsense approach to salesmanship. Mike was friendly, informative, and considerate. The dealership's prices were competitive a More

by Adavisausitn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Broderick
Nov 26, 2016 -

First Texas Honda responded

We know that ongoing negotiations can be a headache, which is exactly why we've opted for no-haggle pricing! Thank you so much for taking notice and taking the time to write this review. -The Team at First Texas Honda

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