First Texas Honda

Highly recommended. I should wait and write this review when I have more time, but I don't want to let the opportunity pass to share my endorsement of this young man and I should wait and write this review when I have more time, but I don't want to let the opportunity pass to share my endorsement of this young man and the team around him at First Texas Honda. I happened upon considering the Honda Pilot only because we picked up our packets for the 2016 Turkey Trot in the back of the dealership. I was in the market when we stopped by, though I was pretty much decided that I would be trading in my Ford for another Ford. I was just waiting for the 2017 (with Apple CarPlay) to arrive before making the purchase. My first visit to the dealership had me curious to learn more about the cars, because I kinda wanted to do business with the dealer. The entire staff is friendly, welcoming and seem genuinely happy to be there. The dealership is unique and inviting compared to all the others I've visited in the region (and over the past decade I've bought 8 cars locally for my wife and myself.) While that first visit had me curious, I was still planning to stick to my plan. But, I stopped in to more seriously explore the Pilot before I made my purchase from Ford. First Texas Honda was very busy that day, so the sales person I originally met when I picked up my Turkey Trot packet, was delivering two cars and I got paired up with Jorge. We were like each other's "leftovers" on the day before Thanksgiving. I was expecting to deal with someone else, and he probably hoped to be working with someone who MIGHT actually buy a car from him. I told him pretty quickly that I was just checking out an alternative option before making my Ford purchase. I also told him that I wanted the 2017 model (if at all) to get Apple CarPlay. (note: every other dealership I talked to except one --and I visited four in the past couple months-- disregarded this key feature I was after and tried to push vehicles that they had in inventory. First Texas Honda listened to me. It was awesome.) Even though I had to have seemed like a waste of time (they didn't have the vehicle I wanted and I was heavily leaning toward buying another Ford), Jorge cheerfully got to know me, my wants, chatted about the car and indulged my every question. He was candid when he didn't know an answer, and we learned together. This is a fundamental component of a pleasant shopping experience-- that both parties be real with each other. I can't stand "salespeople." We spent a good amount of time together looking at the 2016, and I was seriously considering waiting for the 2017 Pilot. I was going to have some serious soul searching to do... and I was really loving the dealership enough that if all else was equal, I was probably going to buy my first ever Honda. When we both discovered later in the day that the 2017s had JUST arrived, it seemed like fate. Within a few hours, the dealership prepped the Pilot, and I went home that night a new member of the First Texas family. For the same price I would have paid, I am driving a more upscale vehicle, and I have a new relationship with a dealership that makes me feel welcome and appreciated. Plus- the cold brew at the coffee bar is absolutely delicious!! I can't wait for my first scheduled service :-) Thanks Jorge! Cheers! Jim More

Excellent experince I visited a Honda dealership for the first time, just wanted to mention I had very good experience with Nathan. He has good knowledge on the car and h I visited a Honda dealership for the first time, just wanted to mention I had very good experience with Nathan. He has good knowledge on the car and he explained everything in very detail. He was very polite and friendly. Even though I didn't buy the Honda this time, Honda will be my first choice next time when I change my Rav4. I want to thank Nathan again for the great experience I had. More

Cheater dealership My brother bought Honda Accord 2014 clean title car from first Texas Honda and one week later found that car was accidental car and they never mention My brother bought Honda Accord 2014 clean title car from first Texas Honda and one week later found that car was accidental car and they never mentioned it is clean title highly recommend never go this dealership he spend $18000 cash money and now it is not a worth of 8 grand More

Sale certified car but it's accident car replace airbags Very upset they sold accident car a Honda Accord 2014 .we trust with Honda bought car store steck avenue location accident car replace airbags and wh Very upset they sold accident car a Honda Accord 2014 .we trust with Honda bought car store steck avenue location accident car replace airbags and when we bought naver told us.now we found it very sad don't trust them. More

Truly a great experience in purchasing a new vehicle. I'm writing this review to give thanks to my salesman Jesse Sims as well as First Texas Honda. He provided excellent information on the vehicle I was I'm writing this review to give thanks to my salesman Jesse Sims as well as First Texas Honda. He provided excellent information on the vehicle I was interested in, as well as others that were also in my price range. I got a full comparison for all options on different vehicles, as well as detailed information regarding the dealership. I feel I got the best deal available to me, as well as excellent insight to the vehicle and options available. I'm grateful to find such a wonderful salesman willing to go above and beyond the normal experience to give top of the line customer support and make the buying a smooth operation. After shopping around I'm confident I couldn't find a better deal anywhere in Texas. I highly recommend Jesse Sims for all future buyers. He will get you set up and ready to drive your new beauty home. Thanks again Jesse and First Texas Honda for making my dreams come true. More

Excellent car buying experience Jorge is competent and provided a high level of customer service throughout the entire car purchasing process. He offered a good deal on my trade, fou Jorge is competent and provided a high level of customer service throughout the entire car purchasing process. He offered a good deal on my trade, found the car I wanted at a great price, was knowledgeable about the product, transparent about the finance process, and followed through at every stage. I recommend him for anyone seeking a new vehicle. More

best car buying experience ever I am 57 and have brought numerous cars over the years but this buying experience has been the best ever! Nathan Land was very helpful - no pressure a I am 57 and have brought numerous cars over the years but this buying experience has been the best ever! Nathan Land was very helpful - no pressure at all. Worked with me on a few details and made sure I was happy with the deal. He then handed me off to Cres in the finance dept. Who also knew everything to do and didn't play any of the games I was used to in past car buying experiences. Latoya Valdez checked me out on all of the car features and was very patient with me and answered all of my questions about the car and I was gone in under 2 hours start to finish! I was also introduced to my future service adviser Jay Jank who assured me that if I incur any troubles whatsoever with the car to give him a call. The dealership was immaculate and impressive. I highly recommend anyone looking for a Honda to visit this place - you won't go to another. The experience was so good that I actually asked to speak to the GM of the dealership and he was extremely gracious and thanked me for my business. Although I did not get a Honda hat to cover my bald head everything was perfect. More

i'm Happy My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Spec My experience was excellent the people in First Texas Honda make the difference when you try to buy a car, they are gentle,nice and professional. Special recognition to J.Cintron and Ana (She coordinated my appointment).I bet that you have a good head manager he teaches their subordinates as they should treat the customer. Thanks guys. More

Oil change and tire rotation Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus. Great experience always. Friendly people. Place is comfortable and clean I like to go early because turn around time is quick Kids area a plus. More

dishonest service advisors and director Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Ho Our returning experience with First Texas did not go very well. We had an issue with the brakes on our 2015 CRV and were told by Tim McIntosh that Honda approved for us to get brake shims on our vehicle. So they asked for us to bring the vehicle down to replace all four brake shims. Now, when we came down to drop off our vehicle, they gave me a sheet of paper that had an explanation of why brake squeal occurs but there was no explanation of what cause “premature brake squealing.” I would understand if a vehicle had over 45K miles for brake squealing, but beginning at 12K and persisting at 18K regardless of the remedies that are attempted. Well, they had our vehicle over the weekend and I was contacted late Monday that my vehicle was ready. I was told that everything was done with the vehicle and it was ready to be picked up. Not once was I told they were not able to order the brake shims. I was under the impression that the brake shim repairs were done. The one thing that really pissed me off was that they lied to us and broke my trust. I really gave them the benefit of the doubt in trying to rebuild a relationship with the dealership after finding out that several well-respected individuals left the organization. I felt there was no one there that I could trust. Now, they have confirmed that they do not know how to tell the truth and you can’t even trust them to repair your vehicle or even tell you that they can't repair your vehicle. However, they found it very convenient to tell me that they couldn’t order the parts when I was ready to pick up my vehicle after being under the impression that new parts would be on my vehicle. All he needed to do was pick up the phone as soon as he was aware to let me know something happened and they were no longer able to proceed with the repair order as they originally planned. Even when I spoke to him several times before picking up the vehicle... but they continued with the lie thinking we wouldn’t notice and that we would be okay with them greasing up the brakes - again and roughing up the brake pads - again. You know, I would have given them credit if they said something like, "My apologies, our parts are imperfect and no matter how many times we grease them up, turn the rotors and rough up the brake pads, unfortunately, you will still have premature brake squeal because our parts are defective and sub-par." But no credit is necessary, because they did not step up to the plate and show some honesty … they continued in perpetrating the lie. All it would have took was a phone call to be truthful and not wait until I pick up my vehicle to find out that the so-called work that was promised was not done. We used to be a die-hard Honda family. However, I no longer want to be in my vehicle knowing that Honda does NOT stand by their vehicles and the dealerships who service Honda’s customers are bold-faced deceptive liars because their quality is not what it used to be and they make up excuses as to why there parts fail. I understand if a vehicle is old and will have some brake squeal, a sign of old age. However, a vehicle that is a little over 1 year old with 18K miles should NOT be squealing the way that it does. Customer service at First Texas is not what it used to be. We will never come back there for anything. More