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First Texas Honda

Austin, TX

4.8
2,669 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,669 reviews

February 03, 2017

Good buying experience We dealt with Sales associate Alex Herrera during the car buying process. He was extremely helpful during the entire period, was always polite and che More

by rush99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Herrera
Feb 27, 2017 -

First Texas Honda responded

We beam with pride reading reviews like yours! From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile, just like Alex. Congratulations on the purchase and we hope to see you again in the future! -The Team at First Texas Honda

February 02, 2017

I am always treated very nice and professional. It is always a pleasure to bring my car in. From the moment I bring it in to the moment the car is done is a pleasurable experience. All the employe More

by cecmor01
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
DJ (SERVICE) AND DAVID (FINANCE)
Feb 27, 2017 -

First Texas Honda responded

Thanks so much for the kind words, Cecily! We do our best to make service visits pleasant rather than a chore. We appreciate you taking notice. :) Happy cruising and we'll see you next time! -The Team at First Texas Honda

January 29, 2017

Friendly Staff It was easy to make an appointment, easy drop off, and quick pick up that afternoon. Each employee I interacted with was friendly and not too pushy ab More

by lib817
Recommend Dealer
Yes
Employees Worked With
DJ Hubbard
Jan 31, 2017 -

First Texas Honda responded

We're so glad to hear that we could exceed your expectations, Lib. It's our goal to create a low-pressure and straight forward environment for every customer who visits us. We thank you for leaving a review and hope to see you again in the future! -The Team at First Texas Honda

January 26, 2017

Excellent Trudy is a wonderful person to work with. I believe she is an excellent representative of First Texas Honda and knows her job. I intend to use and re More

by lindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trudy Adams
Jan 27, 2017 -

First Texas Honda responded

Thank you for taking the time to let us know how we are doing, Lindy. We select, train and coach our team around the idea that customers deserve memorable and positive experiences. We appreciate you taking notice and look forward to serving you again! -The Team at First Texas Honda

January 23, 2017

good experience staff is friendly and attentive. it took a bit while waiting on getting paperwork ready even though car was ready, but good service overall as always. More

by Jose123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth
Jan 24, 2017 -

First Texas Honda responded

Thanks so much for the compliments, Jose. Providing exemplary customer service is among our top priorities. We appreciate your understanding the paperwork necessities. Congratulations on the vehicle! -The Team at First Texas Honda

January 23, 2017

Good crew Bought a 2005 honda odessey almost 3 months now, I took the van did 2 times transmission oil change which price is lower than other dealers in this ar More

by Judy Liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor--the best, Jay Jank
Jan 24, 2017 -

First Texas Honda responded

Judy, we're thrilled to hear that Trevor and the team were able to assist you in getting your repairs completed. Don't hesitate to reach out to us if there is anything we can assist with in the future! -The Team at First Texas Honda

January 20, 2017

Excellent first oil change in express! Quick and easy !! We will be back for future service visits. Comfortable waiting area and Amazing coffee bar. Thank you for taking care of our Honda! More

by CJM43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
Jan 27, 2017 -

First Texas Honda responded

We aim to provide our customers with efficient and thorough service each and every day. Thank you so much for the review. We hope you will make us part of your regular maintenance routine and we can have the privilege to serve you for many years to come. We look forward to your next visit and until then, happy cruising! -The Team at First Texas Honda

January 16, 2017

Excellent Service Exceptional and timely service. Trudy was very friendly, helpful and knowledgable. We will definitely return to for our next service and recommend to More

by Kirstin27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trudy Adams
Jan 27, 2017 -

First Texas Honda responded

Wow! Kristin, thank you so much for taking the time to spread the good word about our dealership. A recommendation is one of the highest compliments we can receive - thank you! We can't wait for the next opportunity to serve you and will once again work hard to earn your endorsement. Until then! -The Team at First Texas Honda

January 16, 2017

Excellence service and very enjoyable experience. We bought our new Honda CRV Touring from Karl Lewis at First Texas Honda. He was very friendly and polite. Great sense of humor. He took his time w More

by JoAnna and Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latoya ( don't know last name) Delivery Specialist Highest Rating for friendliness and knowledge of vehicle. , Karl Lewis, Cres Celestino
Jan 27, 2017 -

First Texas Honda responded

JoAnna and Mike, thank you so much for taking the time to write such a nice review. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is our goal to make you feel like a valued customer from the minute you arrive and it's great to hear that our team succeeded. We want to be the leaders in the industry and have everyone walk out of our dealership with the sense that we are part of their family. We can't thank you enough for the compliments about Latoya, Cres, and Karl and we'll be sure to pass the good words along. We are honored by your choice to do business with us, and sincerely look forward to your next visit. Until then! -The Team at First Texas Honda

January 14, 2017

Recall Repair This was my first time at First Texas Honda. I took my car for a Honda recall on a software program. Service was fine but nothing above and beyond. More

by Marta White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth
Jan 17, 2017 -

First Texas Honda responded

We're glad to hear you had a smooth visit, Marta. However, it sounds like we have a few things we can improve upon to exceed your expectations. Customer service is important to us, as is feedback like this, and I want to thank you for taking a couple minutes on the phone to chat with me. We can't wait to see you back next time! Randy Bowman, Service Drive Manager

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