First Texas Honda

two weeks and counting to get tint and larger wheels Salesman said the dealer could upgrade a Fit in a few days. That soon slipped to a week and when I showed up to drop off the car nobody in service kn Salesman said the dealer could upgrade a Fit in a few days. That soon slipped to a week and when I showed up to drop off the car nobody in service knew who I was or why I was there. After leaving the vehicle for a "couple more days" last week I picked up a loaner vehicle from a young woman who is perhaps the most sullen employee I've ever seen. She walked me to the car, plopped the key in my hand, then turned and walked away. Subsequent calls to the dealer revealed it could take another week to order parts - for a tint and new wheels. To be fair, everyone we encountered (except for that strange woman in the loaner section) was friendly and reassuring that everything would be taken care of. I believe the correct relationship is under-promise and over-deliver, not the other way around. More

courteous, fast, painless. in the past your staff has been unfriendly and rude......this last visit there was a 100% improvement!!! I was greeted promptly and told to wait in my in the past your staff has been unfriendly and rude......this last visit there was a 100% improvement!!! I was greeted promptly and told to wait in my car, which I did. A nice gentleman then came to the window and explained what the message on the car meant and how much the service was going to cost. He walked me to the waiting area where they fixed me coffee. It took exactly the time frame I was given, my name was called and the gentleman who took payment then walked me to my car to ensure the message was not showing and the item had actually been fixed. Great service, great staff, great attitude....truly a professional experience. Great job. More

Airbag Replacement Recall I had to take my car in for an airbag replacement recall issue. They were professional and helpful and I was given a free loaner for the day. Everyt I had to take my car in for an airbag replacement recall issue. They were professional and helpful and I was given a free loaner for the day. Everything went smoothly and I got my car back with the replaced airbags and a free mechanical inspection. More

Best new car buying experience ever This dealership completely takes the stress out of buying a new car. They are professional, friendly, knowledgeable and fair. I will always by Hondas This dealership completely takes the stress out of buying a new car. They are professional, friendly, knowledgeable and fair. I will always by Hondas here. More

Great Service! Wonderful People First Texas Honda is amazing. I have been repeatedly impressed with the service managers and the entire atmosphere at First Texas. I rarely need to ta First Texas Honda is amazing. I have been repeatedly impressed with the service managers and the entire atmosphere at First Texas. I rarely need to take my Honda Odyessy van in but when I do they are awesome. This last time I waited less than 45 minutes for a 4 wheel alignment. I can't believe how well it drives now. It is better than new with 115K miles on it. Thanks First Texas Honda. More

excellent service Robert Brown was an excellent interface with the service department; informative and knowledgable and good at keeping me apprised of the status of my Robert Brown was an excellent interface with the service department; informative and knowledgable and good at keeping me apprised of the status of my car. The technicians appeared to do a good job of diagnosing repairs that were needed and that were not and of carrying them out in a timely manner. The availability of a loaner vehicle on site was highly convenient. More

Nice crew Very positive 1st experience buying here. Friendly, fast and comfortable. I'll definitely buy from them again if a Honda is what I'm after. Very positive 1st experience buying here. Friendly, fast and comfortable. I'll definitely buy from them again if a Honda is what I'm after. More

First rate, well-trained people. Excellent vehicles. Specialist Alex Herrera helped me find and select the Civic that best fit my needs. His manner was calm, informative, and allowed me room to consider Specialist Alex Herrera helped me find and select the Civic that best fit my needs. His manner was calm, informative, and allowed me room to consider my options at my own pace. His command of standard down-to-earth language answered my many questions. His vehicle knowledge earned my trust. Without his cheerful guidance i might have chosen a less suitable car from the lot. More

Great experience, Liz made it fun. Came in and bought a car in about an hour. That was great because I hate waiting. Financing was easy too. experience, Liz made it fun. Came in and bought a car in about an hour. That was great because I hate waiting. Financing was easy too. More