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First Texas Honda

Austin, TX

4.8
2,670 Reviews

3400 Steck Avenue

Austin, TX

78757

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Showing 2,670 reviews

April 09, 2017

New car with an awesome experience Just bought a new car here. Jesse Sims was a big help. No high pressure sales, but had all the answers to my questions. The dealership facilities are More

by bluzader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Mancheno, Jesse Sims, Cres Celestino
Aug 31, 2017 -

First Texas Honda responded

We love to read reviews like yours and do our best to give everyone that same, excellent experience! Thank you for the review and take care. -The Team at First Texas Honda

April 08, 2017

It was great The service was great. I dropped my car off in the morning and got shuttled home. The shuttle came back to pick me up and I got my car as soon as I go More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 31, 2017 -

First Texas Honda responded

We're glad to hear that everything went smoothly! You're correct, you should receive a call once your work is completed. Thanks for understand our misstep and we look forward to seeing you next time. :) -The Team at First Texas Honda

April 07, 2017

what a delightful experience! Well it had to be one of the most easiest and pleasant experience I'very ever had with a dealership!!! To put it simply, , why look anywhere else. More

by Whatafeeling69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bartlett, Jeremy Marty, Christian Mancheno, Roderick Young, Ryan Blazic, Allen Clauss, Mike Broderick, Chris Morton, David Basham
Aug 31, 2017 -

First Texas Honda responded

Your review warms our hearts. :) Thank you for the kind words and we look forward to assisting you next time! -The Team at First Texas Honda

April 02, 2017

Bad attitude dealer I visited First Texas Honda to buy a car either new or used one. I found one but there was gab between I and dealer shop. I gave up the car. By th More

by Eunchan Lee
Recommend Dealer
No
Employees Worked With
I don't want mentioned name. He is there.
Apr 05, 2017 -

First Texas Honda responded

Eunchan, we're very sorry to hear that this is the impression we left you with. We train our team to treat every customer with the utmost courtesy and respect. We are terribly sorry that we fell short of that. Our facility is a TrueCar dealership, meaning that we price our vehicles competitively to save our customers the hassle of lengthy negotiations. Even so, we could have better communicated that with you when you made your offer. We've looked into the situation on our end and taken corrective training measures with your sales associate to be sure this behavior does not reoccur. We hope that you can forgive us and give us a chance to show you what first class service looks like. If you are still in the market for a vehicle, please don't hesitate to reach out to me directly for assistance. Take care, Naji, Sales Manager

April 01, 2017

Excellent Service The interactions I have had with the service department are excellent with courteous and respectful service staff. These will be the reason for buyin More

by FRANCES M STILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Hubbard
Aug 31, 2017 -

First Texas Honda responded

Wow, thank you, Frances. :) We our passionate about hiring a team of employees who are eager to exceed our customer's expectations. Thanks for taking notice! -The Team at First Texas Honda

April 01, 2017

Excellent Sales Person While I am disappointed in not being able to get the car I had made an appointment for, (It was sold before I could see it), the sales person/product More

by Heidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Basch
Aug 31, 2017 -

First Texas Honda responded

We appreciate the honest review, Heidi! We're so sorry that the vehicle you made an appointment to see sold earlier. As much as we try to avoid that, because of our competitive prices and high volume, it can happen from time to time. Your kind words about our team make us proud as this is exactly the feeling we want everything to leave with! If we can assist in the future, please let us know. And until then, we wish you the best. -The Team at First Texas Honda

March 29, 2017

Trade in of a lease car and purchased another Our sales consultant was very helpful in finding the right vehicle and the finance representative was excellent. Only thing I would like to see bette More

by RDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Gregory
Aug 31, 2017 -

First Texas Honda responded

We appreciate the feedback! We're glad to hear that everything went smoothly overall. We do our best to move at the customers preferred pace and hopefully on your next visit we can better meet your expectations. :) Take care! -The Team at First Texas Honda

March 29, 2017

Warranty recall service Jay made dropping my car off a convenient as possible and I appreciate his willingness to minimize the impact on my schedule. He was very focused on More

by RonNewberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Aug 31, 2017 -

First Texas Honda responded

We recognized that our customer's time is your biggest asset. It's great to hear that Jay exceeded your expectations and made your visit easy! Thank you for the review and we'll see you next time. :) -The Team at First Texas Honda

March 27, 2017

Service experience Jay Jank and everyone I interacted with at the service department was awesome. My car was serviced quickly and it was a hassle free experience. More

by Ang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Aug 19, 2017 -

First Texas Honda responded

We love to hear that everything went smoothly, Ang! Thank you so much for the great review. :) -The Team at First Texas Honda

March 27, 2017

Great People, always thrives to earn customer's trust It's been great experience buying car at First Texas Honda. Product specialists are helpful in making decision and providing excellent pricing as well More

by RamanaK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naji Abi-Habib, Ross Brown, Andre Kamouie
Aug 31, 2017 -

First Texas Honda responded

We love reading reviews like yours, Ramana! Thanks so much for taking the time to share your experience and take care. :) -The Team at First Texas Honda

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