
First Texas Honda
Austin, TX
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Seeking Information On A Ridgeline My wife Jennifer and I had the pleasure to meet with Jorge Vega on May 5th seeking information on the Ridgeline. Jorge was very helpful answering ever My wife Jennifer and I had the pleasure to meet with Jorge Vega on May 5th seeking information on the Ridgeline. Jorge was very helpful answering every question we could think of about that truck including all the accessories available. And then we all went for a test drive. We would definitely recommend Jorge to anyone looking for a new Honda! More
Excellent service I drove straight to the service dept. when the check engine light came on. I and was greeted and then checked in by Anthony. In a few hours the situat I drove straight to the service dept. when the check engine light came on. I and was greeted and then checked in by Anthony. In a few hours the situation was resolved and I was on my way after Anthony explained what had occurred. Simple, efficient, and very positive attitude from all involved. Thanks! More
Maintenance & Honda recall I was greeted promptly, getting a loaner was hassle-free, adviser emailed me about findings and gave cost to replace rear brake pads, washed my car, g I was greeted promptly, getting a loaner was hassle-free, adviser emailed me about findings and gave cost to replace rear brake pads, washed my car, gave me a coupon for next visit. OUTSTANDING service. Thank you! My advisor set the bar high. And a huge thank you to the folks st the loaner car counter. They were great More
Express service The express service while not so fast was pleasant and good. Employees and facilities were very good. I will be back for all my other service needs The express service while not so fast was pleasant and good. Employees and facilities were very good. I will be back for all my other service needs More
Excellent service! Nathan was able to find the color and the car I was looking for. The update on the new features of my car was very helpful. Nathan was able to find the color and the car I was looking for. The update on the new features of my car was very helpful. More
New CRV It was time for me to purchase a new car. Rod asked if he could assist us, but he was not aggressive. I appreciate his style; he answered questions wh It was time for me to purchase a new car. Rod asked if he could assist us, but he was not aggressive. I appreciate his style; he answered questions when we asked them. He allowed us to look at the cars & do a test drive. He allowed us to think & discuss without trying to be in the middle of our conversation. Once I made a decision he worked on the paperwork & guided us through. I am happy with my experience. I recommend Roderick Young. More
Total failure no common courtesy If there was a way to give less than one star I would. Roderick Young and the automated email system were bombarding me to come test drive the CRV-EX If there was a way to give less than one star I would. Roderick Young and the automated email system were bombarding me to come test drive the CRV-EX that I was interested in. They kept sending me reminder emails until I arrived there at 5:30 p.m. Upon arrival Young was nowhere to be seen. He came after a while and said there were no cars to test drive and the one he had sold just before I came. I knew he was lying because in my last email I happened to mention that I was not trading in my car but selling it to a private party. I immediately knew that he wanted to make money off my trade plus his commission and therefore it would not profit him to sell to me. One thing is for sure -- with 3 other Honda dealers in Central Texas I will never buy a car from this dealership. They were much better when they were on Koenig Lane --our family's first two new Hondas -- in 1994 and 1995 -- were bought from them at that location. Update after manager's response on 5/2/17: If Roderick told you he offered to show me the Touring it makes two of us he lied to. He offered to show/let me test drive NOTHING. He just sent me packing. Besides if the Touring did not have power seats it would not have worked for me anyway. I am looking for a car with power driver's seats. More reason I will never buy from you again. Your salespeople lie to cover up their lies. I bought my third new Honda from Howdy in 2010 and am going back to them for my fourth new one. More
Excellent service and response. First Texas Honda continues to lead in friendly, professional and courteous attention to the customer. Karl Lewis continues to provide exceptional att First Texas Honda continues to lead in friendly, professional and courteous attention to the customer. Karl Lewis continues to provide exceptional attention to the customer's needs and continues to deliver solutions and great Honda products. His leadership makes a difference and excellent customer service. More
Easiest car-buying experience ever! I've now bought three cars from First Texas Honda. Jorge Vega made the process so easy. I was in and out of the dealership with my new car in no time. I've now bought three cars from First Texas Honda. Jorge Vega made the process so easy. I was in and out of the dealership with my new car in no time. Thank you Jorge! More
certified used car I was referred by an acquaintance and had a good experience. I would recommend my sales rep and the dealership. I hope to own the car for at least 5 y I was referred by an acquaintance and had a good experience. I would recommend my sales rep and the dealership. I hope to own the car for at least 5 years so I'm looking fwd to a good relationship. More