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First Texas Honda

Austin, TX

Overview
Reviews
Vehicles
4.7
2,686 Reviews
Call Dealership (512) 220-1121
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3400 Steck Avenue

Austin, TX

78757

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Showing 2,686 reviews

July 06, 2022

Everything was splendid. The service, the courtesy, and the refreshments! You have a clean, attractive showroom. More

by dbeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Heredia
Report | Print
Jul 07, 2022 -

First Texas Honda responded

Dbeer, we are flattered by your words of encouragement and support! It's fantastic to know that you enjoyed everything from the customer service provided by Ivan, to our stunning showroom, to our complimentary cafe. It was great having you here, and we hope to have the opportunity to assist you again in the future. Thank you, and have a great day! :) - The Team at First Texas Honda

July 04, 2022

Great service. Advisor was very knowledgeable. He answered all the questions and concerns I had. More

by amanda93.39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ramirez
Report | Print
Jul 07, 2022 -

First Texas Honda responded

Thank you for the compliments, Amanda! It's fantastic to see that Juan was able to exceed your expectations during your visit and provide a flawless experience. If there is anything you need in the future, please let us know so we can help out! :) - The Team at First Texas Honda

July 03, 2022

Everyone one was very nice and helpful. My rep Nathan kept me updated on the progress. I appreciate you all so much. Thank you!!! More

by sophia_lazard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas, Juan Ramirez
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Jul 07, 2022 -

First Texas Honda responded

Sophia, thank you for letting us know about your experience! It sounds like Nathan and Juan really knocked it out of the park, and we will make sure they are made aware of your positive review. If there is anything you need assistance with in the future, please do not hesitate to reach out to us; we're here for you! :) - The Team at First Texas Honda

July 03, 2022

Extremely happy - have used them for years! Service Department is great, highly trained and honest! Would not trust any other repair shop!! More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Cuevas
Report | Print
Jul 07, 2022 -

First Texas Honda responded

DJ, thank you for supporting us through all of these years! It is always a joy working with you, and we are so grateful to see that everything went amazing as usual this time around. Please let us know the next time we can welcome you back to assist and have a great rest of your day! :) - The Team at First Texas Honda

July 02, 2022

Nathan was extremely responsive and kept me update on timing for when my vehicle would be completed. The checkout process was smooth and I appreciated the fact that I was able to use a loaner for the dur More

by Corie Wells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haas
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Thank you for the stellar review, Corie! We're smiling from ear to ear knowing that Nathan was successful in delivering a flawless experience, and we'll make sure your kind words are passed along to him. If there is anything you need in the future, please let us know! Thank you again, and have a great day! :) - The Team at First Texas Honda

July 02, 2022

Hearty shout-out and many thanks to Anthony Herrera for such amazing service! I'm particularly grateful for his noting we are retired military and can use a military discount! More

by cindyreeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Cindy, we love seeing amazing feedback like this from amazing clients like yourself! Thank you for taking a moment to share some positive feedback for Anthony. He is a true asset to our team, and we feel very lucky to have him. Additionally, we are very thankful for our veterans and have a ton of respect for you all, so it makes us happy to see that he treated you well. Thanks for stopping by, and please come see us again in the future! :) - The Team at First Texas Honda

July 02, 2022

They take good care of your vehicle. Love the coffee bar and the snacks and baristas. More

by Shelbyjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Deckert
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Jul 03, 2022 -

First Texas Honda responded

Shelbyjo, thank you for the positive review! We are always hard at work to deliver the best possible experiences to every client, so I would love to know what we could have done to earn that 5th star. Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thanks again, and I hope to hear from you soon! :) - Timothy Shook, COO

June 30, 2022

Great service! Wonderful waiting area. Fast turn around. Great photos and explanation. Will certainly go back and refer to a friend. Thanks More

by erinparker_bu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cortez, Carlos Cortez
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Erinparker_bu, thank you for sharing this amazing feedback for Carlos and the rest of the team! We're happy to hear that you enjoyed everything, including our comfortable customer lounge! If there is anything you need in the future, please do not hesitate to give us a call. We've always got your back! :) - The Team at First Texas Honda

June 29, 2022

Fred Mathis is an excellent service advisor. He is very friendly and kept me up to date on the status of my car. More

by ndow2040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mathis
Report | Print
Jul 03, 2022 -

First Texas Honda responded

Ndow2040, thank you for the raving review! We're overjoyed to see that Fred was successful in delivering a top-notch service experience from start to finish. Come see us again in the future, we'd be happy to assist you again! :) - The Team at First Texas Honda

June 28, 2022

The dealership has always been friendly and clean. ^They remain this way. It took a lil longer than what i think it should have. More

by butch223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Herrera
Report | Print
Jun 30, 2022 -

First Texas Honda responded

Hi there, thank you for taking a moment to leave us this review! It's really great to know that you were overall happy with the services provided by Anthony and the rest of the team. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, so we apologize for any delays that this caused. We are constantly on the lookout for ways we can improve, so we appreciate you taking a moment to share this feedback. If there is anything else we could have done better to earn that 5th star, I would love to know. Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to assist. Thank you again, and have a great day! :) - Timothy Shook, COO

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