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First Texas Honda
Austin, TX
2,688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,688 reviews
December 03, 2017
As good as car service can get AJ was courteous, prompt, attentive, energetic, friendly, precise, clear. I would wish for his help every time. Happily, my car is so reliable that AJ was courteous, prompt, attentive, energetic, friendly, precise, clear. I would wish for his help every time. Happily, my car is so reliable that I need service often. I appreciated the trouble-shooting, added to the routine maintenance, and my car was rinsed clean! More
by karen pope
Employees Worked With
AJ Cuevas
December 03, 2017
Smooth The salesman was Karl Lewis. He was courteous, made sure we were comfortable and went the extra mile to help me get the car I wanted. This was the lea The salesman was Karl Lewis. He was courteous, made sure we were comfortable and went the extra mile to help me get the car I wanted. This was the least stressful car buying experience I've had. All of the staff who worked with us were patient and helpful when I had to make decisions. More
by Conleyj2
Employees Worked With
Karl Lewis, Carlos Contreras, Attila Kun
December 02, 2017
Excellent service... awesome sales person... not 'pushy' at all. Showed me options. Very happy... highly recommend Honda. This is my 1st Honda. Very, very happy!! awesome sales person... not 'pushy' at all. Showed me options. Very happy... highly recommend Honda. This is my 1st Honda. Very, very happy!! More
by Hwrencher1
Employees Worked With
Cress, Mark Klingele
December 02, 2017
Oil Change Arrived on time for morning appointment. Eventually seen by staff for oil change, told would be about an hour. About hour later told air filters migh Arrived on time for morning appointment. Eventually seen by staff for oil change, told would be about an hour. About hour later told air filters might need attention, declined, and got car back about 20 mins later. Surprised car not vacuumed, but maybe oil change doesn't rate that level of care. Andre was professional, informed, and friendly. Will return to First Texas Honda for future maintenance needs. More
by Kitt
Employees Worked With
Andre Kamouie
December 02, 2017
Great service and awesome waiting area As usual, my experience was very positive. Anthony was super and the other guy whose name I forgot but is the "tire guy" was also very helpful. Tire As usual, my experience was very positive. Anthony was super and the other guy whose name I forgot but is the "tire guy" was also very helpful. Tire prices are better than discount tires. Highly recommend. More
by Happy Customer
Employees Worked With
Anthony Herrera
December 01, 2017
Honda Odyssey First Honda was very responsive when my Starter went out on my 2010 Odyssey over the holiday weekend. They loaned me a car to use and I was back on th First Honda was very responsive when my Starter went out on my 2010 Odyssey over the holiday weekend. They loaned me a car to use and I was back on the road within 30 minutes after having my car towed there. Jack was especially helpful and professional. Diaganosed the problem with the Starter and also helped with the two other issues I was concerned about. Brakes and shocks. I was back in my car by Tuesday and it feels like a new car! More
by Darby
Employees Worked With
Jack Wright
November 29, 2017
Great experience! It was the best experience we have ever had when buying a new car. Every person we dealt with was friendly and professional. We only hope that these It was the best experience we have ever had when buying a new car. Every person we dealt with was friendly and professional. We only hope that these wonderful people are there when we return to buy our next Honda! More
by Sleek
Employees Worked With
Naji Abi-Habib, Matthew Walton, Jordan English, Carlos Contreras, Kevin Siebert
November 29, 2017
Oil change and tire rotation The car wash they did left water spots all over the car. We purchased the maintenance warranty and they still charged to rotate the tires- - very disa The car wash they did left water spots all over the car. We purchased the maintenance warranty and they still charged to rotate the tires- - very disappointed More
by Bbbob
Employees Worked With
Ernesto Lozano
November 29, 2017
Expect long waits while short staffed While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John While I'm fine with the work that "needed" to be done I don't appreciate being told I needed 2 new tires on a car a year old. When I questioned John about this and how I could possibly need new tires with a car at a year old he said the tread was worn. If that were true then that tells me I was sold crappy tires on the new car as the tires were the original tires on the car and had not exceed their time frame. When further questioning this he came back later and said that was wrong - the tread was fine - I needed only 1 new tire because there was a screw in the tire that couldn't be fixed. I would think you should get your information CORRECT before you come to the customer to tell them they need something they don't. This definitely shakes my confidence in this service department and makes me not trust what I'm told in the future. I'm also not happy that I had an 8:30 am appointment for an oil change and tire rotation and didn't leave there until 12:30 due to their being short staffed. Staff up for the holidays folks - that's not acceptable. More
by tgarramone
Employees Worked With
Jonathan Henville
November 29, 2017
Good customer service! Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the Honda service department received an excellent rating, because I was assigned to the same service advisor from start to finish. I also appreciated the free car rental I was given, and a choice of a vehicle of my liking. My car was serviced, and I was satisfied. Thank you, Erin (spelling?)! More
by TH
Employees Worked With
Erin Yi (spelling?), Kenneth Brandt
